Nothing in particular. The only thing is that after 10 pm you can not find food specially for kids in the facilities.

Very nice and clean Hotel. Good for families stays. Location also is very close to all attractions. I enjoyed the stay.

Stayed in August 2025

I think the room needs an upgrade, carpet looked old with signs of water damage, sink was cracked, curtains worn out, sofa and pillows could use new upholstery. Lights were not easy to control. jacuzzi in the ladies locker room only had a few jets working.

Great breakfast, plenty of options, nice staff

Stayed in August 2025

The food was pretty average- had better Chinese food from our local takeaway! Biggest complaint was that a lot of food was served lukewarm - too far from the kitchen? But can recommend the atrium maitre’d - he put me onto the ‘free-flow lunch’ - a meal with bottomless pour of a nice wine for 88 RMB! Plus the food, of course. Could have got into big strife, if my wife had not turned up during third glass!

The location was great and the room was spacious. But the staff were variable. Many did not speak much English which is surprising in a leading International hotel. The exception was the Concierge and his department - they provided excellent service and organised special trips for us. Also had an issue on arrival at 8am. Guy on reception said our room was not ready but would be so at 10 am. That was great news after a long flight. But when we returned at 10am the girl on Reception said it would not be ready until midday. Huge letdown. Argued the toss then the original guy came back, fiddled with the system and hey presto, a room was suddenly available! Bliss!

Stayed in August 2025

The breakfast could have had more western options and the pool area was not inviting to relax in

The location was very good, easy to walk to all attractions, The Breakfast was substantial, the staff were friendly and helpful, The hotel itself was beautiful and our room was really comfy

Stayed in June 2025

So far all good.

Clean, staff there are friendly and helpful.

Stayed in August 2025

The room size and layout. The Chinese restaurant serves excellent cantonese cuisine. Very friendly and attentive service at the Club lounge.

Stayed in August 2025

Shuttle bus service is not available... it will be better and convenient for guest (us) since it was our first visit in Shanghai.

The location is nice and convenient. Enjoy the view from the room and the hotel staff is helpful and friendly.

Stayed in July 2025

Location, clean, attitude of the staff, willingness to help

Stayed in August 2025

Great location and helpful staff. Clean n spacious room. .

Stayed in May 2025

Spacious room and not too far from Metro.

Stayed in June 2025

Good location. Clean rooms

Stayed in August 2025

The location to visit Shanghai is perfect. The bar with the singer was a great moment with a good selection of Belgian beers

Stayed in July 2025

Good view, large room

Stayed in July 2025

Everything was great.

Perfect place to stay, great location as it is situated walking distance between two places you want to see: The Bound and the Old Shanghai.

Stayed in July 2025

No shuttle to the metro station

The friendly staff, amazing hotel, wonderful breakfast. Simply perfect

Stayed in July 2025

The bathroom was Lovley very comfy bed and high standard linen. Staff were extremely pleasant and breaky was very good-a lot of choice

Stayed in June 2025

everything is perfec

Stayed in April 2025

nothing

Fabulous hotel centrally located…quiet and relaxing..good size room, clean and well appointed. Great selection for breakfast with both western and oriental choices. Iconic building best seen at night from the top of the Shanghai Tower..would love to stay here again and highly recommended this lovely hotel.

Stayed in June 2025

Being told I got a room with a special view just to find out it wasn't true

High standards, very clean, good breakfast, excellent location

Stayed in June 2025

Wifi was near unusable at times.

Room was very big with great view. Bathroom was huge, very nice. Cleaning staff left the room very tidy and organised each day.

Stayed in June 2025

The Rooms are slightly outdated. Moving in and around the place is quite hard because of the traffic.

The check in experience and the breakfast.

Stayed in May 2025

Two TV .. very Annoying both go on at the same time

The cleanliness Location

Stayed in June 2025

Didn't know I'd need a swimming cap for pool, wasn't prepared to buy one for a quick cool off.

Breakfast buffet was incredible - everything anyone could possibly want, including made to order omelettes, staff took tea & coffee requests as they showed us to our table & quickly fulfilled them. Location very close to Nanjing Rd shopping area and The Bund, walking distance to Shanghai Museum, Yu Gardens, excellent restaurants. Thank you for upgrade to suite - magnificent room, super comfy bed, so much space! Extra big thank you to concierge Jerry who went above & beyond when assisting us with purchase of wine as gifts to local friends - that's what excellent service is all about!

Stayed in May 2025

-swimming pool is oddly shaped and not long enough. you can swim of course but no more than 4 people at a time, more suitable for children to splash around.

-location - near to Bund, Yu Yuan garden, Nanjing Road -breakfast with fresh juices -lobby bar with live music -very attentive concierges, especially Lesley -sauna and hammam

Stayed in May 2025