Reviews of The Ritz-Carlton, Shenzhen
No.116 Fuhua San Road, Futian, 518048 Shenzhen, China
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewWell run and very well appointed hotel in an excellent location directly above the Convention Centre metro station (Exit D - oddly the hotel is not marked on the station exit boards and the hotel website doesn't give this detail). "Standard" King rooms are a generous size with a well appointed bathroom. Service is clearly a priority and the multi-lingual staff are very keen to assist.
Nothing bad here.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewfantastic staff, all of them are so friendly...must try the Italian restaurant which is just fabulous Room are very good size pool is very nice
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in May 2025
Verified reviewgreat big room, excellent pool, great welcoming staff, and amazing breakfast with black croissant au sesame.
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewWonderful location of the hotel at the centre of Shenzhen. Very convenient with easy access to subway and a lot of shopping malls and restaurants nearby.
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewAt the Ritz, all is great, as one would expect. We had some issue with the room, and the issue was solved very professionally: this is how a superior 5 star hotel is supposed to work! Good outdoor swimming pool. Great breakfast (the breakfast at Ritz is the "benchmark" I use to compare breakfasts at other hotels). Superior food quality and ample choice of both western and local food. Can also find india-style breakfast and fresh sushi. Subway a 2 min walk, a food plaza at 3 min walk....
Rooms are a little bit outdated, but that was not a big issue.
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewGood Location
No availability of room at 1515 hrs. Can't understand? Up till now 2145 hrs, no refunds from deposit! Very good service at 26/F.
Reviewed: 22 May 2025 · Stayed in March 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewLocation
Were charging for an extra bed inspite of already having paid for 3 people.
Reviewed: 5 May 2025 · Stayed in March 2025
Verified reviewConstruction during the day below me
Reviewed: 4 May 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewThe room was spacious, beautifully appointed, and offered a stunning window view of the city skyline. I particularly appreciated the luxurious bathroom with automatic toilets, which added an extra touch of comfort and convenience. Room service was prompt and the quality of the food was excellent. The gym was well-equipped and maintained, making it easy to stick to my fitness routine. The location was perfect for my business trip — directly opposite the Convention Center and just a short 5-minute walk away. Overall, it was a seamless and very comfortable stay.
Honestly, there was nothing significant that I didn’t like. Everything from the room, service, facilities, and location exceeded my expectations. It was a truly seamless and comfortable experience.
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewexcellent trip, hotel staff are friendly and very helpful! had a wonderful trip and definitely visit again.
Reviewed: 5 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewGreat Location Club level was great
Nothing
Reviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 29 November 2024 · Stayed in November 2024
Verified reviewAll
Nothing
Reviewed: 23 November 2024 · Stayed in November 2024
Verified reviewNil
Old hotel, do not live up to Ritz Carlton brand
Reviewed: 20 November 2024 · Stayed in November 2024
Verified reviewWonderful personal service, the team go out of there way to take care of you and make you feel like a valued customer. Fantastic breakfast buffet. Comfortable clean room, a little dated but far outweighed by the excellent service across the entire hotel, convenient location and breakfast. Located right next to the metro station, Starbucks and good Japanese restaurant over the road, what more do you need?!
Talk about first world problems, I feel bad marking them down for such trivial things. The room slippers are way too small for male western feet!!
Reviewed: 9 November 2024 · Stayed in November 2024
Verified review