Our stay at this hotel was simply exceptional. The staff went above and beyond to make us feel welcome, always warm and attentive. The highlight was the thoughtful detail of the cake they surprised us with — a gesture that made our experience truly memorable. Highly recommended

Stayed in August 2025

My room was not ready at 3pm

Very comfy hotel with a good Chinese restaurant, rooms are big and quiet

Stayed in August 2025

I had a great stay at the Chengdu Ritz-Carlton. The staff were super friendly, and I especially want to thank Kiki Xu for her assistance in finding my AirPods that I had left in the room after checkout.

Stayed in August 2025

One annoyance for us - We arrived very late and the next morning, on a whim decided to add on breakfast as we were up later than expected. The rate charged was significantly more than the rate on booking.com and we only arrived 15 mins before breakfast closed. The buffet was cleared promptly on closing time without checking if we needed anything else. Price seemed excessive for what we actually received.

The comfort and finish of the hotel is amongst the best I have stayed in. A really good nights sleep despite late arrival. We had a nice view of the city. Staff were very pleasant and helpful.

Stayed in August 2025

The hotel is classic sjiek, book a room with the lounge acces and your stay will be amazing! The first room smelled a little so we asked for a different room and they arranged it immediately! Rest of the stay was perfect!

Stayed in August 2025

Everything was great. The staff who scheduled my cab to the airport made the mistake of not asking me where I'm flying to and assumed I'm flying domestic and the cab driver almost dropped me off at the wrong terminal. Though it's not a big deal to me but to some people, it could be.

Excellent and attentive and helpful staffs. Excellent dine-in options. Room is very roomy and constructed using excellent materials. Everything is extremely clean. Would definitely stay here again next time I'm in Chengdu.

Stayed in August 2025

Very good service

Stayed in August 2025

Nothing!

Outstanding hotel. Outstanding breakfast.

Stayed in July 2025

There wasn't anything to dislike. Everything was great.

The hotel was in centre and easily to get to other sites. I liked the comfort of the room, and its view. The staff were very helpful and professional. It was a slight inconvenience having to change lifts from lobby to room but this is a minor inconvenience. The pool and steam room were great. I didn't get a chance to use the gym. Didn't have breakfast so can't comment on food.

Stayed in June 2025

All were good

None

Stayed in April 2025

Nothing.

Really love the turndown service. The breakfast is really good. Location is good too.

Stayed in May 2025

Nothing

The location The breakfast The view The stall

Stayed in May 2025

The room smelt of smoke, according to the staff because the place is already old (13 years?). They gave us an airprurifier to combat the smell and even manage to open the window, which is not an entirely good idea with all the smog outside. But it helped somewhat.

We stayed in a room with club access which was absolutely worth the extra money. Food and drinks are provided in the lounge all day. The breakfast was very good as well, very fresh breads and a good choice of food. The swimming pool was nice with sauna and steam room and 1 plunge bath. Room was comfortable, not noisy being on the 39th floor.

Stayed in May 2025

None

Everything, especially very helpful executive lounge staff. Definitely my choice for coming to Chengdu again. Better than St Regis a couple off street away where I had not a great experience.

Stayed in May 2025

The spa steam room is not hot as expected. The jazuzzi is not working .

I stayed in a business suite. Hotel makeup our room twice a day. But i confirmed with the manager that they did this to all room. And I am very happy to receive small gifts everytime they make the room. The service was good, staff greeted us every time we walk past while walking to the lift. Breakfast spread was good. Those who order latte can expect to see a Latte art with a cute Panda .

Stayed in April 2025

The lobby is not at ground floor, so you have to take 2 separate lifts each time leaving and returning to the room.

Luxurious room and ammenities, convenient location, accomplished staff

Stayed in April 2025

I had a truly memorable stay at this hotel. The staff were incredibly attentive and friendly, with a genuine focus on guest experience. A special mention goes to one of the breakfast staff who noticed I follow a vegetarian diet. Since the vegetarian options weren’t clearly labeled, she kindly arranged for the kitchen to prepare a special meal just for me and personally brought it over. Such thoughtful service really stood out. The room was spotless, with high-quality toiletries and excellent amenities. I loved the pillow menu — a small touch that made a big difference — and the bed was very comfortable. The location is ideal for tourists, with easy access to the main attractions and transport options. Suggestion for improvement: It would be great to have a fresh juice station at breakfast, allowing guests to mix and match fruits and enjoy freshly made juices on the spot. Overall, a fantastic experience. Highly recommend this hotel for its service, comfort, and convenience.

Stayed in May 2025

Staff at restaurant during dinner not very attentive. Some main courses came much later than others. 2 evenings in a row. Staff acts like this is normal. Indoor swimming pool rather cold.

The rooms were well equipped and comfortable. Located in the center.

Stayed in April 2025

Check-in was slow, and there was confusion about our booking—we had reserved one double room and one twin double room for our family, but this wasn’t clearly understood. Communication at the reception could be improved, especially in English, which you'd expect to be fluent at a luxury hotel. We were offered an upgrade that gave us more space and connecting rooms, which was convenient, but it also doubled the cost of our original booking.

The pool, fitness center, and spa were excellent, and the breakfast buffet was impressive, with a wide variety of Asian and Western options.

Stayed in April 2025

if provide fruits for welcome guest in the room would be much better

very qualified to 5 start hotel standards, worth to come back

Stayed in April 2025

I have to wait to check in for a very long time because only 1 staff is checking guests in while the other lady staff was supposedly working on cash exchanging. It was already 21:30, there was not many guests. Should staffed enough to service guests. The last day, the porter was very slow in coming to pick up luggage & didn't bring the trolley. We have to help to bring our bags to floor 25 & then floor 1.

Housekeeping are very resourceful.

Stayed in April 2025

Exceptional service across the board. We stayed in a top floor corner suite and were treated like royalty for ~$430AUD a night. Absolutely worth every penny & in a tier of its own. The Ritz Carlton Chengdu is an outstanding bargain for luxury hotels and much cheaper than other ritz locations. Make sure to book a club room and attend all the meals you can. Ask for a souvenir room key if you want one.

Stayed in April 2025

N/a

Everything

Stayed in March 2025

Nothing.

We were spoiled rotten in Chengdu. We did not want to leave! Room was stunning and the service was excellent. Thank you for a wonderful stay

Stayed in March 2025