The café in the lobby, the deserts are overpriced but not up to the Ritz quality standards. The concierge uses an app to call taxi for guests. The fee I paid to the hotel was double compared to what my friends did without using the hotel's app. I am okay with the hotel charge a service fee,just not double or triple.

The mall connected to the hotel has everything: an upscale supermarket, great restaurants. The Italian restaurant Bosco inside the hotel is fantastic.

Stayed in January 2025

Toilet seat wad too higj

Nice and comfortabel

Stayed in January 2025

Lounge Staff speaks very little English

Super competent Concierge

Stayed in October 2024

Fantastic location great service good breakfast buffet excellent spa and great executive lounge

Stayed in October 2024

English as always in China ........

Quality of service. Consierge - !!!!! If you want really find a solution to support&enjoy your plan of the visit their support is SUPER

Stayed in September 2024

The price of drinks and food was a very high cost this spoiled the price

The high standard

Stayed in August 2024

It’s a long walk from any of the underground stations. We’d booked for 3 people (booking.com said our 15yo could stay free) but when we arrived we found we had to pay another £50 per night for him to actually have a bed. Fortunately we were in a position to pay this, but we might have come unstuck.

Absolutely beautiful hotel. Comfortable, luxurious and clean. We had a top floor corner room and it was exceptional. Excellent pool and gym facilities.

Stayed in August 2024

A bit old fashioned and small hotel.

Both breakfast and the location was good for the business trip.

Stayed in May 2024

1. I warned the hotel in advance that I would arrive before 14:00. The hotel replied to me that it does not guarantee that the room will be ready sooner. I waited from 12 to 14 o'clock in the hotel lobby. After waiting for 2 hours, I went to see if the room was ready. But the room they wanted to provide us with a beautiful view on the 16th floor will be ready only in a few hours. At the moment, we could check into the same room, but on the 9th floor. The flight from Russia to China is very long, I was with a child, and we really wanted to sleep. We have to chose a room that was already ready. 2. The hotel is also quite far from the metro. It is inconvenient to walk to it.

I liked the hotel. The room is comfortable. Everything you need is available. Foos is good. Staff are nice.

Stayed in February 2024

Just a few little suggestions to improve your excellent service: I've stayed at Ritz Carlton Niseko (Hokkaido, Japan) and they offer a great selection of free snacks and drinks in every room, which Beijing Ritz Carlton has not; plus the breakfast buffet was always out of smoked salmon and of some flavors of fresh fruit juices.

Great hotel as it's always the case with Ritz-Carlton. We'll certainly come back.

Stayed in January 2024

Lack of English speaking staff at the lobby bar or lounge.

excellent and trained staff and service. Restaurants and breakfast. HOUSE KEEPING AND FRONT OFFICE are top class

Stayed in November 2023

It's been 20 days since I departed, and I still haven't received the refund for the deposit.

Stayed in August 2025

Some problems with the bathroom shower door and floor mat. The breakfast food was either cold or hard. Juice bottles were empty for long time without refill. Staff were not attentive.

Location of the hotel.

Stayed in May 2025

While checking in they charged some extra amount and was told that same would be credited back to card in 24 hrs after checking out but even after 3 days the amount didn't came

Location

Stayed in April 2025

Dirty bed and room, Not serviced furniture, Not working aircondition

Friendly staff

Stayed in February 2025

Large room and bathroom Friendly staff and extremely helpful

Stayed in October 2024

Bathroom, inside doors of shower and toilet.

No thing special!

Stayed in September 2024

The moment you enter the hotel, you get the feeling of no professionals working there, which you would expect in a 5-star hotel or at least the Ritz-Carlton expectation. All the way from receptionist to housekeeping and waiters are least bothered and make you realise never stay again,

Only the location of the hotel is something to look forward to. Rest it is not Ritz Carlton standard. I have travelled to 42 countries and nowhere has my luggage ever been mishandled. For the first time in my life such an incident has occurred where USD 1500 was stolen from my briefcase. I stayed here for two nights, on my second day I was scheduled to leave for airport at 03:00 hours, so practically half day stay, the hotel management was aware of my departure time and so was the housekeeping as I was repeatedly asked by both the receptionist and the housekeeping lady. However, on the day I had to leave, I went for shopping, during that time the room was cleaned. By the time I was leaving I checked, and 1500 USD was missing from by briefcase. Upon sharing all this with the hotel management, I am getting generic email replies with an investigation which is clearly for the face saving of this hotel. Please do not think of this as Ritz-Carlton, its shi*s Carlton.

Stayed in April 2024

Small Breakfast area with long que

Charges were too high as compare to the facilities

Stayed in April 2024

everything

superb hotel

Stayed in February 2024

nice

Stayed in March 2024

good hotel to stay

Stayed in December 2023

cleanliness,

location

Stayed in May 2023

None

1. Location. Right in the financial distrcit and center of Beijin. 2. Fast check in. 3. Amazing Chinese food at the restaurant on the 2nd floor.

Stayed in March 2023