Reviews of The Puli Hotel And Spa
1 Changde Road, Jing'an, 200040 Shanghai, China
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in June 2025
Verified reviewI stayed at The PuLi in Shanghai and truly enjoyed my experience. The central location is unbeatable, and the styling and décor throughout the hotel are both elegant and calming. The rooms were beautifully maintained, and I appreciated the thoughtful touches like complimentary snacks and drinks. The staff were generally excellent—warm, professional, and attentive. A special mention to Camille, the Manager, who went above and beyond to make us feel welcome and at home. Her hospitality was a highlight of our stay. I also enjoyed the spa facilities, and the spa manager stood out for her flexibility and helpfulness. Overall, this was a wonderful stay, and I look forward to trying out other properties in the same group in different cities.
For a five-star hotel, there are a few cultural adjustments that could make the experience even more inclusive—small gestures like warm greetings can go a long way in helping all guests feel truly at home. While most of the team were gracious, a few interactions felt distant or unengaged. I mentioned this to Camille and she spoke to the staff and also gave us a small gift to remedy the situation.
Dear Ngozi, Thank you for choosing The PuLi Hotel and Spa and for sharing such detailed impressions of your recent stay. We’re delighted to hear that you enjoyed our central location, elegant design, and the thoughtful amenities in your room. It’s especially rewarding to know that Camille and our spa manager contributed to making your experience memorable—your kind words will be shared with them and the entire team. We truly appreciate your constructive note about cultural inclusivity and staff engagement. Your feedback has been taken to heart, and we’re already reinforcing warm greeting protocols and service warmth across all teams to ensure every guest feels genuinely welcomed. Thank you for choosing our urban resort as your home in Shanghai, and we look forward to welcoming your return. Kind regards, Matthieu Bertho | General Manager
Dear Ngozi, Thank you for choosing The PuLi Hotel and Spa and for sharing such detailed impressions of your recent stay. We’re delighted to hear that you enjoyed our central location, elegant design, and the thoughtful amenities in your ro… Show more
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewWelcoming and service
Dear Samy, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience, and are greatly motivated by your kind comments. We look forward to welcoming you back to our urban resort in the near future. Kind regards, Matthieu Bertho | General Manager
Dear Samy, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience, and are greatly motivated by your kind comments. We look for… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewThe property is a great place to stay but this trip was really made by the staff who went out of their way to accommodate our needs as we weee travelling with our 6 month old baby. Could not be better.
Dear Neil, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience, and are greatly motivated by your kind comments. We look forward to welcoming you back to our urban resort in the near future. Kind regards, Matthieu Bertho | General Manager
Dear Neil, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience, and are greatly motivated by your kind comments. We look for… Show more
Reviewed: 16 June 2025 · Stayed in April 2025
Verified reviewIt's my forth time in the Hotel. Perfect as always! Staff, location, breakfast. Even though they changed the format of the breakfast, it is still good. Restaurant is great for the evening. French cousine. I highly recommend this hotel.
Dear Anna, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience, and are greatly motivated by your kind comments. We look forward to welcoming you back to our urban resort in the near future. Kind regards, Matthieu Bertho | General Manager
Dear Anna, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience, and are greatly motivated by your kind comments. We look … Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewlocation
The mattress is stiff and old and hot. Don’t even make the basic right !! Waste of my money. Had very bad sleep since it’s too hot !!
Dear Bingqing, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are truly sorry for our mattress fell far below your expectations. Guest's comfort is our priority, and we are taking immediate action to address this problem. Once again, we apologize for the inconvenience you had. We hope that you will give us another chance in the future to show you the improvements we have made. Kind regards, Matthieu Bertho | General Manager
Dear Bingqing, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are truly sorry for our mattress fell far below your expectations. Guest's comfort is our priority, … Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewwell designed room. One of the better ones. Enough cabinets for clothes. Luggage is hidden away. not many hotels design it this way. Bed is slightly low but I can live with it. There is a big table that is good for in room dining. Most hotels have tiny tables.
The toilet should have a bidet instead of a power socket.
Dear Tan, Thank you for your recent stay at The PuLi Hotel and Spa, and for taking the time to share your feedback with us. We are truly sorry for the inconvenience you experienced with the room facilities during your visit. At The PuLi, we pride ourselves on delivering exceptional comfort, and we deeply regret that we fell short of your expectations on this occasion. We look forward to welcoming you back to our urban resort in the near future. Kind regards, Matthieu Bertho | General Manager
Dear Tan, Thank you for your recent stay at The PuLi Hotel and Spa, and for taking the time to share your feedback with us. We are truly sorry for the inconvenience you experienced with the room facilities during your visit. At The PuLi, w… Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 April 2025 · Stayed in March 2025
Verified reviewEverything is absolutely magnificent and refined with the utmost attention to every little detail.
Nothing
Dear Silvia, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience, and are greatly motivated by your kind comments. We look forward to welcoming you back to our urban resort in the near future. Kind regards, Matthieu Bertho | General Manager
Dear Silvia, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience, and are greatly motivated by your kind comments. We loo… Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewThe service is of reception is very bad.
Dear Yuan, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are truly sorry for the inconvenience caused by the reception. Guest's comfort is our priority, and we are taking immediate action to address these problems. We are improving our response processes to ensure such oversights do not occur in the future. Once again, we apologize for the inconvenience you had. We hope that you will give us another chance in the future to show you the improvements we have made. Kind regards, Matthieu Bertho | General Manager
Dear Yuan, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are truly sorry for the inconvenience caused by the reception. Guest's comfort is our priority, and we… Show more
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in March 2025
Verified reviewThe room was very spacious, I loved the bath overlooking the view of the city/park below. All amenities that you could want were provided. Pool/sauna were brilliant and just what you need after walking around the city. Bar great too!
Dear Darcie, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience, and are greatly motivated by your kind comments. We look forward to welcoming you back to our urban resort in the near future. Kind regards, Matthieu Bertho | General Manager
Dear Darcie, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience, and are greatly motivated by your kind comments. We look f… Show more
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 21 March 2025 · Stayed in March 2025
Verified reviewDesign and details were elegant and understated luxury. Services were excellent. Amenities were also great. Centrally located, and easy access. All around nothing amiss at all.
Nothing
Dear Timothy, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience, and are greatly motivated by your kind comments. We look forward to welcoming you back to our urban resort in the near future. Kind regards, Matthieu Bertho | General Manager
Dear Timothy, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience, and are greatly motivated by your kind comments. We lo… Show more
Reviewed: 14 March 2025 · Stayed in March 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewReviewed: 11 March 2025 · Stayed in March 2025
Verified reviewBeautiful property, with excellent rooms, great design and location. Loved the very large room with great amenities. Great spa, great pool. The reception bar is also very nice.
Dear Grégoire, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are thrilled to hear that you loved our property, rooms, design, location, as well as the spa, pool, and reception bar. Your kind words are greatly appreciated and motivating for our team. We look forward to welcoming you back to our urban resort in the near future. Kind regards, Matthieu Bertho | General Manager
Dear Grégoire, Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are thrilled to hear that you loved our property, rooms, design, location, as well as the spa, pool, an… Show more
Reviewed: 24 February 2025 · Stayed in January 2025
Verified review