Reviews of The St. Regis Shenzhen
No. 5016 Shennan Road East, Luohu, 518001 Shenzhen, China
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewVery Nice
The elevator
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewThe view
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe hotel view is amazing and the hotel is quite modern
The staff was only trying to upsell us. No real consideration for the customer. The ac in the room wasn’t cold enough to sleep under the bed sheet. We went into the swimming pool but we couldn’t swim without a plastic hat but the worse is that they charge you for one and 80rmb… The Italian restaurant is a shame. I can do better cooking myself at home
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe butler service is incredibly helpful.
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewThe view is great, from the room, from the restaurant, from the gym.
Most staff speak limited english. The food in the restaurant was average and not really worth it. The massage at the spa was actually pretty good just not fairly priced for Shenzhen.
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewGorgeous hotel with fantastic views from the 97th floor
n/a
Reviewed: 11 June 2025 · Stayed in May 2025
Verified reviewHalal options for Muslims should be improved for breakfast.
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewNice location and nice view
No.
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewThe location and the services.
Bathroom facilities were a little old and there were smoking smell the level that I was staying.
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewGreat service by staff.
The room wasn’t ready when we arrived to checkin in the afternoon around 2-3pm. Apparently we weren’t the only ones affected.
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 April 2025 · Stayed in February 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 April 2025 · Stayed in April 2025
Verified reviewI had a wonderful stay! The hospitality was top-notch, and a special thanks to Supervisor Jack for going above and beyond to make my visit comfortable. His kindness and attention to detail truly made a difference. Highly recommend this hotel for a warm and welcoming experience!
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewThe view was splendid but when it was cloudy, you start to wonder whether the room was overpriced. Unlike similar hotels, St Regis does not have toilets with smart toilet seats. Breakfast was pricey but choices were limited and so was space.
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 1 February 2025 · Stayed in January 2025
Verified reviewReviewed: 28 January 2025 · Stayed in January 2025
Verified reviewBeautiful Hotel and rooms. Attentive staff.
Food was good, just not great.
Reviewed: 23 January 2025 · Stayed in January 2025
Verified reviewReviewed: 15 January 2025 · Stayed in December 2024
Verified reviewReviewed: 9 January 2025 · Stayed in January 2025
Verified reviewAn absolutely wonderful butler staff, with impeccable services! The moment of my arrival I was welcomed by Alice, who arranged getting me check-in quickly. Chief Butler Faust made my stay incredible, and he is one of the main reasons I only stay at the St. Regis hotel when I am in Shenzhen. A special thanks to Butler Dylan who delivered my evening meals when I ordered room service. He was always engaging and happy to converse with me. I actually stayed at this property two times before my return home. The second time was for three night, just to relax in this wonderful property. Simply the finest 5-Star hotel in Shenzhen city!
N/A
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewClean and luxurious
The floor is too high