Reviews of Sofitel Zhengzhou International
115 Jinshui Road, Jinshui District , 450003 Zhengzhou, China
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe front desk were all easy to work with including Sherry, the breakfast buffet was exceptional, location was very centralized
N/A
Thank you for taking the time to share your experience and review our property. We are delighted to read that you enjoyed our breakfast buffet, and we will be sure to share your positive comment with Sherry and the front desk team. We hope to have the opportunity to host you on your next visit to Zhengzhou. Kind regards, Antoine
Thank you for taking the time to share your experience and review our property. We are delighted to read that you enjoyed our breakfast buffet, and we will be sure to share your positive comment with Sherry and the front desk team. We hop… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewVery comfy, clean, nice staff will definitely recommend
Dear Kaouthar, Thank you for taking the time to share your experience with us. We are delighted to read you had a wonderful stay at Sofitel Zhengzhou. We hope to have the opportunity to welcome you again during your next visit of Zhengzhou. Kind regards, Antoine
Dear Kaouthar, Thank you for taking the time to share your experience with us. We are delighted to read you had a wonderful stay at Sofitel Zhengzhou. We hope to have the opportunity to welcome you again during your next visit of Zhengzho… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was excellent, there was so huge selection of different kind of food and the taste of food was also good. Room was clean and quiet. Ordering food to room worked also smoothly and fast.
Dear Mika, Thank you for taking the time to write a review and share your experience with us. We are delighted to know that you had a great breakfast and room service experiences. Myself and our team hope to have the opportunity to host you again on your next trip to Henan. Kind regards, Antoine.
Dear Mika, Thank you for taking the time to write a review and share your experience with us. We are delighted to know that you had a great breakfast and room service experiences. Myself and our team hope to have the opportunity to host yo… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe location and breakfast are good (though the coffee machines don't seem always working).
room size, facilities and services
Dear SLLDJJ, Thank you for sharing your recent experience with us. We are pleased to read that you enjoyed our breakfast, Do not hesitate to get in touch with us before your next visit to Zhengzhou, we will make sure to offer you a bigger room. Kind regards, Antoine
Dear SLLDJJ, Thank you for sharing your recent experience with us. We are pleased to read that you enjoyed our breakfast, Do not hesitate to get in touch with us before your next visit to Zhengzhou, we will make sure to offer you a bigger… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewAmanda and Jacky while checking in was exceptional...and Alice Zhao and Miao Miao made my check out exceptional. I will definitely come back because of these staffs. Thanks a lot once aga8n for all the services.
Dear Arun, Thank you for taking the time to share your recent experience with us, Your kind comments will be shared with Amanda, Jacky, Alice and Miaomiao. We hope to have the opportunity to welcome you back on your next trip to Zhengzhou. KInd regards, Antoine. Guest Experience Manager.
Dear Arun, Thank you for taking the time to share your recent experience with us, Your kind comments will be shared with Amanda, Jacky, Alice and Miaomiao. We hope to have the opportunity to welcome you back on your next trip to Zhengzhou… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewStaffs
All was ok
Dear Rupak, we are delighted to read that you had such a wonderful experience here with us. It was a pleasure to welcome you and we hope to have the chance to host you again on your next visit to Zhengzhou. Kind regards, Antoine. Guest Experience Manager.
Dear Rupak, we are delighted to read that you had such a wonderful experience here with us. It was a pleasure to welcome you and we hope to have the chance to host you again on your next visit to Zhengzhou. Kind regards, Antoine. Guest Expe… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewBreakfast had a large and delicious assortment of East meets West.
That room service speaks English better.
Thank you for taking the time to share your experience. We are pleased to read that you enjoyed our breakfast buffet. We will continue to strenghten our English training to improve our service standard. We hope to welcome you again on your next trip to Zhengzhou. Kind regards. Antoine. Guest Experience Manager.
Thank you for taking the time to share your experience. We are pleased to read that you enjoyed our breakfast buffet. We will continue to strenghten our English training to improve our service standard. We hope to welcome you again on you… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in May 2025
Verified review1. The staff is nice and helpful; the room is spacious and the city view is OK; the breakfast is wonderful. 2. You can walk (30 min) to visit the relics of (mounds and museum) the ancient Shan city. 3. Within walking distance (20 min) to the subway station where escalators (but not elevator) are available.
The indoor air-conditioning system is noisy, especially that on the hallway near the elevators, which may cause troubles for a good night's sleep.
Dear Shui. Thank you for taking the time to review our property. We are delighted to know that you enjoyed our room and breakfast. My apologies for the issue regarding the air-conditioning noises, on your next trip to Zhengzhou, we will make sure to prepare a room far from the elevator area. Kind regards, Antoine. Guest Experience Manager.
Dear Shui. Thank you for taking the time to review our property. We are delighted to know that you enjoyed our room and breakfast. My apologies for the issue regarding the air-conditioning noises, on your next trip to Zhengzhou, we will ma… Show more
Reviewed: 4 June 2025 · Stayed in May 2025
Verified reviewLovely people in the Hotel and the rooms and building are Exceptional
Liked everything
Dear David, we are delighted to know that you had such a great experience here with us. It was a pleasure to host you and we hope to have the chance to welcome you again on your next visit to Zhengzhou. Kind regards, Antoine. Guest Experience Manager.
Dear David, we are delighted to know that you had such a great experience here with us. It was a pleasure to host you and we hope to have the chance to welcome you again on your next visit to Zhengzhou. Kind regards, Antoine. Guest Expe… Show more
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewI recently stayed at Sofitel Zhengzhou International for three days and had a very pleasant experience overall. The staff were exceptionally kind, attentive, and helpful throughout my stay. I would like to especially commend Miao and Antoine, who went above and beyond to make my experience enjoyable. Their exceptional service truly made my visit memorable.
I would suggest that the receptionist in the main restaurant improve coordination regarding billing, particularly with regard to breakfast charges. In my case, I extended my stay by an additional night and requested the bill to be included in my room charges. Despite my clear request, I was asked to pay separately for breakfast, which was quite disappointing. Additionally, it was obvious that I was busy and in a hurry, yet I was still insisted upon to pay cash upfront. A more careful review of the system or greater attentiveness to guest requests could help prevent such misunderstandings. Improving this aspect would further enhance the overall guest experience and ensure smoother service. Overall, I had a great stay and will definitely return for my next trip. Thank you all!
Dear Mary Josibelle, Thank you for taking the time to give us your feedback, and your kind words to our team. We apologize for the coordination problem regarding the billing, and we will make sure to use your feedback to implement positive change in the future. We are looking forward to welcome you again on your next trip to Zhengzhou. Kind regards, Antoine. Guest Experience Manager.
Dear Mary Josibelle, Thank you for taking the time to give us your feedback, and your kind words to our team. We apologize for the coordination problem regarding the billing, and we will make sure to use your feedback to implement positiv… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewDear Sascha, It is wonderful to read you had such a great experience with us. We were delighted to host you and we hope to have the chance to welcome you again during your next trip to Zhengzhou. Kind regards, Antoine. Guest Experience Manager.
Dear Sascha, It is wonderful to read you had such a great experience with us. We were delighted to host you and we hope to have the chance to welcome you again during your next trip to Zhengzhou. Kind regards, Antoine. Guest Experience Mana… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewThe facilities and the Chinese Restaurant
Location not centralised
Dear Dr Pat, thank you for taking the time to share your experience with us. It was our pleasure to host you, and we are pleased to know that you enjoyed our Chinese restaurant. Regarding our hotel location, we are only 2km from the popular Erqi square and the shopping mall, also nearby is the Henan museum. We hope to have the chance to welcome you again next time you visit Zhengzhou. Kind regards, Antoine. Guest Experience Manager.
Dear Dr Pat, thank you for taking the time to share your experience with us. It was our pleasure to host you, and we are pleased to know that you enjoyed our Chinese restaurant. Regarding our hotel location, we are only 2km from the popular… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewVery nice lobby , comfortable beds , breakfast options and breakfast area , staff prepared breakfast bag for us at 5 am to go to airport . Food at the Chinese restaurant was outstanding.
The aircon cannot be controlled was a bit warm in the night . Shopping malls not close to hotel .
Dear Audrey, we would like to thank you for taking the time to write a review regarding your recent visit at Sofitel Zhengzhou. We are delighted to know that you had great experiences both with the room and the breakfast. Regarding the warm temperature, on your next visit we will arrange a different room for you, facing north. We hope to see you again soon during your next trip to Zhengzhou. Kind regards, Antoine Guest Experience Manager
Dear Audrey, we would like to thank you for taking the time to write a review regarding your recent visit at Sofitel Zhengzhou. We are delighted to know that you had great experiences both with the room and the breakfast. Regarding the war… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewThe staff were really helpful and friendly. The breakfast was excellent. When I return to the area for work, I will be staying here. No need to shop around, this hotel exceeded my expectations. Thank you.
no negative to say
Dear Valued Guest, Thank you for your wonderful feedback! We are thrilled to hear that our staff made such a positive impression and that you enjoyed our breakfast offerings. It is guests like you who inspire us to maintain the highest standards of hospitality. Your loyalty means the world to us, and we are honored that you have chosen to make our hotel as your destination for the future work trips. Rest assured, we will continue striving to exceed your expectations every time. Looking forward to seeing you soon! Warm regards!
Dear Valued Guest, Thank you for your wonderful feedback! We are thrilled to hear that our staff made such a positive impression and that you enjoyed our breakfast offerings. It is guests like you who inspire us to maintain the highest stan… Show more
Reviewed: 9 April 2025 · Stayed in March 2025
Verified reviewReviewed: 5 April 2025 · Stayed in April 2025
Verified reviewExcellent food, staff was very pleasant and helpful specially Sherry, very professional staff. Always smiling. Clean rooms good location
Nothing
Dear Ahmad, It is wonderful to read you had such a great experience with us. We were delighted to host you and we hope to have the chance to welcome you again on your next visit to Zhengzhou. Kind regards, Antoine. Guest Experience Manager.
Reviewed: 26 February 2025 · Stayed in January 2025
Verified reviewThe rooms, the food, the staff, everything was exceptional - I left my Ipad in the room and the staff went above and beyond to get it to me in Beijing, they were excellent
Dear Kelly, It is wonderful to read you had such a great experience with us. We were delighted to host you and we hope to have the chance to welcome you again on your next visit to Zhengzhou. Kind regards, Antoine. Guest Experience Manager.
Dear Kelly, It is wonderful to read you had such a great experience with us. We were delighted to host you and we hope to have the chance to welcome you again on your next visit to Zhengzhou. Kind regards, Antoine. Guest Experience Manager… Show more
Reviewed: 15 February 2025 · Stayed in February 2025
Verified reviewJasmine was very helpful with anything we needed, going above and beyond for us, and offering a free late checkout. The breakfast was really nice and the rooms were amazing with great views. Hope to visit again in the near future.
Dear Ahmed, Thank you for your kind words, It was our pleasure to host you, we will convey your good comment to Jasmine, and we hope to have the chance to welcome during your next trip to Zhengzhou. Kind regards, Antoine Guest Experience Manager.
Dear Ahmed, Thank you for your kind words, It was our pleasure to host you, we will convey your good comment to Jasmine, and we hope to have the chance to welcome during your next trip to Zhengzhou. Kind regards, Antoine Guest Experience M… Show more
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewBreakfast was exceptional!!
Dear Ruan, we thank you for this kind review, We were delighted to welcome you, It is with great pleasure to read that you enjoyed our breakfast at the Dome Brasserie. We hope to welcome you again on your next trip to Zhengzhou. Kind regards, Antoine Guest Experience Manager.
Dear Ruan, we thank you for this kind review, We were delighted to welcome you, It is with great pleasure to read that you enjoyed our breakfast at the Dome Brasserie. We hope to welcome you again on your next trip to Zhengzhou. Kind regar… Show more
Reviewed: 9 February 2025 · Stayed in January 2025
Verified review