Very comfy, clean, nice staff will definitely recommend

Stayed in August 2025

The breakfast was excellent, there was so huge selection of different kind of food and the taste of food was also good. Room was clean and quiet. Ordering food to room worked also smoothly and fast.

Stayed in July 2025

Amanda and Jacky while checking in was exceptional...and Alice Zhao and Miao Miao made my check out exceptional. I will definitely come back because of these staffs. Thanks a lot once aga8n for all the services.

Stayed in July 2025

All was ok

Staffs

Stayed in June 2025

The indoor air-conditioning system is noisy, especially that on the hallway near the elevators, which may cause troubles for a good night's sleep.

1. The staff is nice and helpful; the room is spacious and the city view is OK; the breakfast is wonderful. 2. You can walk (30 min) to visit the relics of (mounds and museum) the ancient Shan city. 3. Within walking distance (20 min) to the subway station where escalators (but not elevator) are available.

Stayed in May 2025

Liked everything

Lovely people in the Hotel and the rooms and building are Exceptional

Stayed in May 2025

Location not centralised

The facilities and the Chinese Restaurant

Stayed in April 2025

The aircon cannot be controlled was a bit warm in the night . Shopping malls not close to hotel .

Very nice lobby , comfortable beds , breakfast options and breakfast area , staff prepared breakfast bag for us at 5 am to go to airport . Food at the Chinese restaurant was outstanding.

Stayed in April 2025

no negative to say

The staff were really helpful and friendly. The breakfast was excellent. When I return to the area for work, I will be staying here. No need to shop around, this hotel exceeded my expectations. Thank you.

Stayed in April 2025

Nothing

Excellent food, staff was very pleasant and helpful specially Sherry, very professional staff. Always smiling. Clean rooms good location

Stayed in April 2025

The rooms, the food, the staff, everything was exceptional - I left my Ipad in the room and the staff went above and beyond to get it to me in Beijing, they were excellent

Stayed in January 2025

Jasmine was very helpful with anything we needed, going above and beyond for us, and offering a free late checkout. The breakfast was really nice and the rooms were amazing with great views. Hope to visit again in the near future.

Stayed in February 2025

Breakfast was exceptional!!

Stayed in February 2025

Fantastic value. Lovely breakfast buffet Staff were helpful and friendly. Thank you especially Miaomiao, Alice and Sherry for their assistance

Stayed in December 2024

Club lounge needs to be improved. Quality of food and drinks. Everything is self service in club lounge.

Everything was great. Value for money. Friendly staff(miao maio).

Stayed in December 2024

nothing

During our recent 10-day business trip to Zhengzhou, we had the immense pleasure of staying at the Sofitel Zhengzhou International, and it truly exceeded every expectation. From the moment we arrived, the warmth and professionalism of the staff set the tone for an extraordinary stay. A special mention must go to the exceptional managers, Antoine and Miaomiao, whose enthusiasm, kindness, and attention to detail were unparalleled. Along with their attentive team, they guided us to vibrant night markets, charming local districts, and even a fascinating antique street that was a treasure trove of history and artistry. The staff’s assistance with translations proved invaluable, enhancing both our work and personal experiences (the manager ever helped with purchasing Chinese medicine for my cough). They also connected us with local tour guides to take us on excursions. These guides offered an insider’s perspective on the region, introducing us to the vibrant local culture, culinary delights, and even unique shopping experiences that showcased the everyday way of life in Henan Province. The hotel itself was a haven of comfort and luxury, with every amenity thoughtfully designed for an exceptional experience. The swimming pool provided a serene escape after work meetings, and the dining hall was a daily highlight. Each meal was a masterpiece, with chefs crafting unique dishes that delighted our taste buds every day. Winston and the rest of the staff were outstanding—always approachable, efficient, and genuinely eager to make our stay memorable. Our spacious room was immaculate and filled with thoughtful touches that made it feel like a second home. The hotel’s location was incredibly convenient, offering easy access to key attractions, a local park, and necessary amenities. This was, without a doubt, one of the finest hotel experiences we have ever had, and we cannot recommend it highly enough.

Stayed in December 2024

Excellent Service! Very good attitude from the Staff.

Stayed in December 2024

Adviced for first-time travellers to China. They speak English and this can help. Abundant breakfast and well-kept, peaceful ambience.Sharry, the girl at the reception desk and the guy at the entrance are very friendly and helpful, both at check-in and check-out

Stayed in October 2024

Very comfortable rooms, lovely staff.

Stayed in October 2024

The hotel’s location is excellent, making it easy to explore the city. One of the highlights was the exceptional staff, who were consistently friendly, helpful, and always attentive to our needs. The room was clean, offering a comfortable environment for our stay.

Stayed in October 2024

The Level of Service - pleased to share with you an extraordinary service experience we received from your Concierge Mr. Hao Liu aka “Mr. H”. He is my true Chinese Hero. I was travelling with my father who is 87 years old and my family when our flight was cancelled and we had to get tickets on the Bullet Train. Mr. H volunteered to buy my tickets online using his personal credit card as I was unable to and further drove me down to the train station at 4am (as there were no taxis at this hour) so I could personally collect the tickets before he was off duty. What touched me the most was when he drove me back to the hotel he got a little gift out of the back his mini van which I still have with me. He is a really exceptional human being. Thanks so Sofitel for hiring a person who serves from the heart.

Stayed in July 2024

The staff specially Amanda she help a lot

Stayed in August 2024

Bid Small room

Food and beverage

Stayed in July 2024

N/A

Everything was perfect, I like this hotel, I stayed in there for 6 days and the time was amazing, all the hotel staff was amazing too, very helpful and professional, I want to say big thanks to Antony and Miau Miau for the good company and professional service, they amazing people and I hope I will meet them shortly again. The room was bit enough, very clean and modern. The breakfast and dinner were very good, there's a lot of very nice food, I really enjoyed every day at the bar. Thank you very much for a nice stay. I definitely recommend this hotel to everyone and I hope I will come back shortly. Good luck to you all!

Stayed in July 2024