Nothing

Everything was amazing staff and facility reception all was amazing

Stayed in August 2025

Staff should be more willing to speak English to guests who need it. There should be direction in the room regarding the hotel facilities, especially restaurants.

The Club was amazing. Lovely hotel. Wonderful situation. Great food in the club. Loved the swimming pool.

Stayed in July 2025

Some facilities are old and need refurbishment. Outdoor playground is basically non-existent (only 1 slide), indoor playroom in basement is bad and smelly. We only found the other playroom on 2/f on second day (lack info about this) but it's much better with good arts n crafts activities.

Great beachfront hotel with a lot of kid activities. Huge, beautiful outdoor pool with 2 fun slides. The breakfast and dinner buffet is really good and cheap. Chinese restaurant is good but a bit expensive, souteast asian restaurant also looks good but we didn't try.

Stayed in August 2025

The non-buffet options at the restaurant are limited. There's no kids option for the buffet, and if you have a seafood allergy, then it's not worth it.

Comfortable and relaxing. Private beach with very few people on it. Staff were very friendly and helpful.

Stayed in May 2025

The staff’s level of English was poor. No hotel information in the room. Had to wander around the hotel to try to find the restaurants and what cuisine they served.

Beautiful hotel. Club facilities were exceptional. Loved the pool and club lounge. Room was great, comfortable and quiet.

Stayed in July 2025

The hotel took a deposit of 6000 yuan for 2 nights. The deposit was returned a month later, today. After a lot of talking, I finally got the money. Do these 5-star hotels do business with deposits? 2 years ago, the Grand Hyatt in Hainan did not return my deposit at all. I thought it would be worth paying attention to those who are visiting now. Everything else was perfect.

Nice room, location, beach and pool everything

Stayed in June 2025

Location

Stayed in July 2025

Slow to respond to special requests re delivery of ice to room etc…… otherwise staff were efficient in the restaurant / club , although a few more smiles and welcoming attitudes could improve interaction between staff and guests….. a matter of training and experience of club staff.

Beachside hotel and staying in the club wing was a good choice with large rooms and nice infinity pool area. Overall the club service for breakfast , afternoon team and happy hours was efficient and good quality. Restaurant meal was good bistro level quality.

Stayed in May 2025

Too many people at the buffet dinner on Sunday evening. We had to cancel and book on Monday evening again.

The resort is very good for family with children. The breakfast was good. The staff were very friendly and attentive. The buffet dinner was of good quality and inexpensive.

Stayed in June 2025

Nice beach, nice location. Best breakfast

Stayed in June 2025

it is huge ...

the beach, the room, the pool

Stayed in May 2025

The breakfast could be better, the main food choice are fine, but the toppings of congees and yogurt could be improved

Many swimming pools and super close to a clean beach My partner enjoys the balcony and bath tub The place wasn’t too packed for the weekend

Stayed in May 2025

Limited kids menu at lunch time but restaurants a short walk away if needed.

The facilities were great for a family holiday. We loved the kids suite, it was comfortable, clean and the children loved the toys. The large kids pool was great!

Stayed in April 2025

The water at the indoor pool meant for swimming is not warm enough.

Everything about the hotel is of good quality. Aesthetics as well. Staff are polite and proactive. Dinner and breakfast are delicious. Location is good and beach view is best. Outlets mall is also nearby.

Stayed in March 2025

The price- perhaps they can have more vouchers and discounts esp for families

Location and the facilities. It’s a real great hotel for families. The property and staff thought of everyone, from young to old.

Stayed in February 2025

First day cleaning is fabulous. But third and forth day is not.

Everything is great.

Stayed in December 2024

Closet space is small. The glass doors of shower and toilet stalls should be at least partially covered to allow for privacy.

The hotel is well maintained. Hotel room is spacious and everything is clean and in good conditions. The Chinese restaurant serves delicious Cantonese dishes at reasonable prices. Breakfast buffet is a must have: lots of options and yummy! Staff team is helpful and friendly, especially those at the concierge and swimming pool.

Stayed in November 2024

- Pool slides and other activities like the carousel and train are only open for select hours, it would be better if they had extended hours for the kids. Ie the pool slides are closed from 10am-4pm. - Pool service is a little bit slow for food and drinks, this could be improved. - There is no door or even curtain / partition between the king bedroom and the kids sleeping area / bunk beds - introducing a partition would be helpful to block off some sound / light.

The property was excellent for a family stay. With a 3 and 1yo we had plenty of things to do and really enjoyed our time. The kids pool was a great depth, the slides were great fun, the beach was lovely, there were plenty of food options for western families and the family suite was a good size for all of us to fit in for sleep and play. The free family shoot offered was also a lovely touch.

Stayed in October 2024

Long queue for breakfast (due to mid-autumn festival, there are so many family visiting the beach with kids).

The room faces directly to the sea, very beautiful views. It offers a clothes rack on the balcony, easy to dry the hand-washed items.

Stayed in September 2024

Nothing

Everything

Stayed in September 2024

I thank “Zero” in customer relations and all staff for the good hospitality. It was very nice experience staying at this hotel, as always!

Stayed in August 2024

People who work there don’t speak English so better to learn some key words in mandarin to communicate with staff .also be good to have car service and currency exchange in hotel and taxi is not safe in china for foreigners,especially if you travel with kids .better check if you can rent a car with driver from somewhere else as hotel does not provide such service .

Service ,views ,amenities It almost looks like Thailand but not Shenzhen ,very clean ,nice views ,nice pools -perfect for kids

Stayed in June 2024

The view, service, birthday cake given, pool, beach access

Stayed in June 2024

Clear glass door of the toilet, the high price of the room

Spacious swimming pool with an amazing view, very nice private beach, nice sea view from the room window

Stayed in June 2024