Reviews of Ascott Fengyishan Shenzhen
Wenhua'er Road, Longgang District, Luohu, 518117 Shenzhen, China
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe cats in entrance
Quite far to downtown
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe manager of Frank is very kind and friendly. His services are excellent. He was on holiday but he still arranged my check-in very smoothly. The hotel room is very clean and comfortable. My family and I must come back again.
The breakfast is too less food and the refill is very slow even no any more.
Reviewed: 14 August 2025 · Stayed in June 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewRestaurant, view, kindness
Need a taxi to go around
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThis is a wonderful hotel in a quiet residential area of Shenzhen, away from the urban hustle and bustle. Our room was very spacious, comfortable, and clean. The staff members were outstanding -- specifically, Ian (manager), Fiona and Song (front desk) -- were gracious and always ready and willing to help. We'll be sure to stay here again on our next visit to Shenzhen, and we highly recommend this hotel.
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewNice staff clean and tidy
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewBreakfast was delicious, and the location was very convenient for exploring the area. The staff were exceptionally helpful and made the stay even more enjoyable
Although the staff were very kind and eager to assist, there were occasional language barriers due to limited English, which made communication a bit challenging at times
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewNice staff, fantastic view, great staying, everything perfect just wasn’t easy to get to
N/A
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewThe lobby, the gardens
Pool was shut. Breakfast variety was poor.
Thank you for your feedback. We sincerely apologize for the pool closure and limited breakfast options. Our team is actively working to enhance our facilities and services to ensure a better experience.
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewThe staff are excellent and the rooms are extremely comfortable.
There are not shops or amenities around the area but the views of the mountain and City are amazing.
Welcome Back and thank you for your kind words! Our team takes pride in offering attentive service, and we're thrilled you found the rooms cozy. Nestled amidst mountains with panoramic city views 🌟🌆, we hope to welcome you back for more serene moments.--- Front Office Manager Ian
Welcome Back and thank you for your kind words! Our team takes pride in offering attentive service, and we're thrilled you found the rooms cozy. Nestled amidst mountains with panoramic city views 🌟🌆, we hope to welcome you back for more… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewThe only bad thing about the hotel was that I was not informed in advance that the pool was inactive until next month. Although the pool was great ! They could work on their breakfast buffet and add currency exchange services. The staff were great, the hotel was clean, well designed, overall great experience
Thank you so much for your thoughtful feedback! 🌟 We sincerely apologize for not communicating the pool's temporary closure in advance—this is a valuable reminder for us to enhance our pre-arrival updates. Your kind words about the pool, our staff, and the hotel's design truly warm our hearts! We’ve noted your suggestions about expanding the breakfast buffet and currency exchange services, and will explore ways to elevate these aspects for future stays. It’s guests like you who inspire us to grow. Thank you for choosing us, and we’d be thrilled to welcome you back for an even more seamless experience!
Thank you so much for your thoughtful feedback! 🌟 We sincerely apologize for not communicating the pool's temporary closure in advance—this is a valuable reminder for us to enhance our pre-arrival updates. Your kind words about the pool… Show more
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewBecause of the Ching Ming Festival, the hotel shuttle bus driver was on holiday. But there was heavy raining and my mother was very old. Their manager of Frank is very kind and also very good services who drive the car for us to go down to the Shenzhen city. All staff are also very friendly.
Thank you so much for sharing your experience! 🌧️💛 We deeply apologize for the shuttle service inconvenience during the Ching Ming Festival holiday, and we truly appreciate your understanding. It warms our hearts to hear how Frank and the team went above and beyond to ensure your comfort—especially for your mother—despite the heavy rain. Your safety and well-being will always be our top priority. We’ve shared your kind words with Frank and the entire staff as a reminder of the impact genuine care can make. It would be our honor to welcome you back for another heartfelt stay, hopefully under sunnier skies! 🌞✨
Thank you so much for sharing your experience! 🌧️💛 We deeply apologize for the shuttle service inconvenience during the Ching Ming Festival holiday, and we truly appreciate your understanding. It warms our hearts to hear how Frank and the t… Show more
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewEverything. Very nice apartments and facilities. All the staff were excellent and extremely helpful.
Its difficult to walk anywhere for shopping
Dear Edward, Thank you for your kind words about our apartments, facilities, and staff. We're aware of the shopping access issue and will look into solutions. Best regards, Guest service Manager Ian.