Reviews of Modena By Fraser Shenzhen
No.1001 Shennan East Road, Luohu, 518002 Shenzhen, China
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Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewIt was not near any of the shopping areas we often visited. The only transportation available for us was by taxi.
Modena by Fraser Shenzhen is conveniently located near Metro Line 2, Line 5 and Line 8, and is surrounded by supermarkets, entertainment and shopping areas, and famous leisure areas. The apartments offer portable living space, freedom of choice and technical support to meet the diverse needs of our guests. Your satisfaction is the greatest incentive for the team, we will continue to maintain our enthusiasm and look forward to bringing you a more surprising experience next time!
Modena by Fraser Shenzhen is conveniently located near Metro Line 2, Line 5 and Line 8, and is surrounded by supermarkets, entertainment and shopping areas, and famous leisure areas. The apartments offer portable living space, freedom of ch… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewLocation is fine, room is very clean and spacious, staff are friendly and helpful
There is no clear signboard to indicate the hotel/apartment entrance despite there is instructions stated in the Didi/taxi platform as not every driver read it. 9 out of 10 drivers does not know how to enter and come to the main entrance, I have to keep giving instructions via the app everything I called for a car service. Security guard at the property not very helpful to direct the drivers whenever they get lost. There should have at least 2 staff at the counter during the peak check-in/check out time. The staff has to keep handling check out enquiries/refund/car park redemption while serving another guest at the counter. All these can be avoided if staff provide more detailed information when guest first checked in.
Dear Guest, thank you for choosing to stay at Modena by Fraser Shenzhen and for taking the time to share your experience with us. We sincerely appreciate your recognition of our front desk team's service. Regarding the orientation situation you mentioned, the condo has customized the condo signage and this will be resolved in the near future. We have reviewed and adjusted our staffing schedule during peak periods to ensure increased front desk personnel, particularly experienced staff members, during anticipated peak hours. We remain committed to delivering even higher standards of hospitality. Looking forward to your next stay.
Dear Guest, thank you for choosing to stay at Modena by Fraser Shenzhen and for taking the time to share your experience with us. We sincerely appreciate your recognition of our front desk team's service. Regarding the orientation situ… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in June 2025
Verified reviewThis is one of the most perfect and well equipped places in Shenzhen. Located just 3.minutes walk from the subway station. It was such a pleasure to stay there. Everything is spotlessly clean and modern and the kitchen has absolutely everything one would need and so much space to sit and relax in.They have everything you need for a pleasant stay.
There is absolutely nothing to dislike about this place.
Dear Guest, thank you for choosing to stay at Modena by Fraser Shenzhen and for taking the time to share your experience with us. We sincerely appreciate your recognition of our front desk team's service. We remain committed to delivering even higher standards of hospitality. Looking forward to your next stay.
Dear Guest, thank you for choosing to stay at Modena by Fraser Shenzhen and for taking the time to share your experience with us. We sincerely appreciate your recognition of our front desk team's service. We remain committed to deliveri… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewFriendly and very helpful staff. Always smiling and pleasant. Common lounge at Level 5 is great for chilling Pickleball court - alto it’s still not fully furnished.
Dear Guests, thank you for choosing to stay at Modena by Fraser Shenzhen and for taking the time to share your experience with us. Modena by Fraser Shenzhen is conveniently located near Metro Line 2, Line 5 and Line 8, and is surrounded by supermarkets, entertainment and shopping areas, and famous leisure areas. The Pickleball court is expected to be operational by the end of July. We appreciate your understanding and look forward to your return stay.
Dear Guests, thank you for choosing to stay at Modena by Fraser Shenzhen and for taking the time to share your experience with us. Modena by Fraser Shenzhen is conveniently located near Metro Line 2, Line 5 and Line 8, and is surrounded by … Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in July 2025
Verified reviewThe place is very new, the room is cleaned daily and is very clean, and it’s very close to the subway station. The staff are very polite. I’ll definitely come back and stay again next time.
No breakfast provided
Dear Guests, thank you for choosing to stay at Modena by Fraser Shenzhen and for taking the time to share your experience with us. Modena by Fraser Shenzhen is conveniently located near Metro Line 2, Line 5 and Line 8, and is surrounded by supermarkets, entertainment and shopping areas, and famous leisure areas. We will continue to maintain our enthusiasm and look forward to bringing you a more surprising experience next time!
Dear Guests, thank you for choosing to stay at Modena by Fraser Shenzhen and for taking the time to share your experience with us. Modena by Fraser Shenzhen is conveniently located near Metro Line 2, Line 5 and Line 8, and is surrounded by … Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe apartment is new and everything is perfect!
Calling for Didi ride hailing can be abit of a challenge since most are not familiar with the new apartment.
Dear Guests, thank you for choosing to stay at Modena by Fraser Shenzhen and for taking the time to share your experience with us. Regarding the orientation situation you mentioned, the condo has customized the condo signage and this will be resolved in the near future. Thank you for your feedback and we look forward to your next stay.
Dear Guests, thank you for choosing to stay at Modena by Fraser Shenzhen and for taking the time to share your experience with us. Regarding the orientation situation you mentioned, the condo has customized the condo signage and this will b… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewFree upgrade, very polite and accommodating staff. Superbly new facilities.
Our kitchen was completely empty—no plates, no spoons, no sponges, nothing. When we asked for the basics, the staff did their best to accommodate us, but many essential items were still missing. For example, when I requested spoons for eating, they could only initially provide teaspoons.
Dear Guests, thank you for choosing to stay at Modena by Fraser Shenzhen and for taking the time to share your experience with us. Regarding your feedback on the setup of kitchen items, we will make further improvements. Recently will set up the kitchenware items to the room. If you need anything else feel free to let the staff know and we will be happy to assist you. Thank you again for your kind comments and see you next time.
Dear Guests, thank you for choosing to stay at Modena by Fraser Shenzhen and for taking the time to share your experience with us. Regarding your feedback on the setup of kitchen items, we will make further improvements. Recently will set u… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewGood location with lots of local eateries, few minutes walk to the metro station. The rooms are very clean, beds are comfy, nice and cosy ambient. Staffs are very helpful and responsive to assistance.
Some minor works outside the hotel but still ok as it is not noisy or causing inconvenience.
Dear Guests, thank you for choosing to stay at Modena by Fraser Shenzhen and for taking the time to share your experience with us. We always aim to be a home away from home, and your encouragement makes us feel warm. Modena by Fraser Shenzhen is conveniently located near Metro Line 2, Line 5 and Line 8, and is surrounded by supermarkets, entertainment and shopping areas, and famous leisure areas. The apartments offer portable living space, freedom of choice and technical support to meet the diverse needs of our guests. Your satisfaction is the greatest incentive for the team, we will continue to maintain our enthusiasm and look forward to bringing you a more surprising experience next time!
Dear Guests, thank you for choosing to stay at Modena by Fraser Shenzhen and for taking the time to share your experience with us. We always aim to be a home away from home, and your encouragement makes us feel warm. Modena by Fraser Shenzh… Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 April 2025 · Stayed in April 2025
Verified reviewPersonnel super. Excellent service client.
Dear Mr.Lior, thank you for staying at Modena by Fraser Shenzhen and for taking the time to leave a positive review! We are glad you enjoyed your stay with us! Your satisfaction is the biggest incentive for the team. We will continue to be enthusiastic and look forward to seeing you again soon.
Dear Mr.Lior, thank you for staying at Modena by Fraser Shenzhen and for taking the time to leave a positive review! We are glad you enjoyed your stay with us! Your satisfaction is the biggest incentive for the team. We will continue to be … Show more