Reviews of Jen Shenzhen Qianhai By Shangri-La
No.399 Qianwan Road 1, Qianhai Shenzhen-Hong Kong Cooperation Zone, Nanshan District , Nanshan, 518054 Shenzhen, China
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThere were alot of options for the buffet.
There needs to be more upkeep for the room.
Dear guest,Thank you for staying with us and take your valuable time to share your experience and put forward valuable suggestions, we have already sent your suggestions back to the relevant departments and look forward to welcoming you back to JEN Shenzhen Qianhai By Shangri-La!
Dear guest,Thank you for staying with us and take your valuable time to share your experience and put forward valuable suggestions, we have already sent your suggestions back to the relevant departments and look forward to welcoming you bac… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewLeft some necklaces in the room, and they very kindly mailed it back.
Dear guest, we appreciate your kind words and thank you for staying at JEN Shenzhen Qianhai By Shangri-La. We are very proud to have made your stay a pleasant one, and look forward to welcoming you back in near future.
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewOutstanding in-house gym facilities. Courteous and helpful staff. Robot deliveries were fantastic!
Business park location was a bit remote and uninspiring
Dear guest, we appreciate your kind words and thank you for staying at JEN Shenzhen Qianhai By Shangri-La. We are very proud to have made your stay a pleasant one, and look forward to welcoming you back in near future.
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThis is situated at the southern side of Qianhai which is still convenient to access to this new commercial district of Shenzhen amd most importantly, quieter. This is very modern decoration with style and taste It is not a big hotel but well equipped with gym, spa, swimming pool plus few choices of restaurants, all in one building. Not have breakfast. Yet have a quick visit and there are variety of choices and look good. nice restaurant it is.
Dear guest, we appreciate your kind words and thank you for staying at JEN Shenzhen Qianhai By Shangri-La. We are very proud to have made your stay a pleasant one, and look forward to welcoming you back in near future.
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe hotel is new, and the facilities are sufficient, it has 1 outdoor and 1 indoor swimming pool, and 1 large and well equipped gymnasium.
Far from underground stations
Dear Guest,Thank you for staying with us and take your valuable time to share your experience and put forward valuable suggestions, We truly appreciate your support and look forward to welcoming you back to JEN Shenzhen Qianhai By Shangri-La!
Dear Guest,Thank you for staying with us and take your valuable time to share your experience and put forward valuable suggestions, We truly appreciate your support and look forward to welcoming you back to JEN Shenzhen Qianhai By Shangri-L… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewDear guest, we appreciate your kind words and thank you for staying at JEN Shenzhen Qianhai By Shangri-La. We are very proud to have made your stay a pleasant one, and look forward to welcoming you back in near future.
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewThe staff was friendly at the desk.
Nothing.
Dear guest, we appreciate your kind words and thank you for staying at JEN Shenzhen Qianhai By Shangri-La. We are very proud to have made your stay a pleasant one, and look forward to welcoming you back in near future.
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewThe hotel is located in a new business district and surrounded by empty office buildings. But there are enough food court and malls within wlaKing distance.
One pillow was too soft and one was too hard.
Dear Guest, Thank you for sharing your experience with us at JEN Hotel Qianhai Shenzhen. We are very happy to receive your positive comments and feedback and feel honored to have such an attentive guest. We sincerely welcome you to come back and stay with us again when you visit Shenzhen.
Dear Guest, Thank you for sharing your experience with us at JEN Hotel Qianhai Shenzhen. We are very happy to receive your positive comments and feedback and feel honored to have such an attentive guest. We sincerely welcome you to come bac… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified revieweverything
no complaints very good
Dear guest, we appreciate your kind words and thank you for staying at JEN Shenzhen Qianhai By Shangri-La. We are very proud to have made your stay a pleasant one, and look forward to welcoming you back in near future.
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewmy 2nd stay, staff are friendly and helpful, room is great - spacious and clean, bed very comfy, room view 👍🏻👍🏻 I love the Brewery at G/F, food is great not expensive, try the in-house beer, the live band is perfect I love it, the only thing is the scent of the bathroom toilettes - Rum bath gel/ hand wash, peppermint shampoo, cilantro conditioner 🥺 a bit weird haha
Dear guest, we appreciate your kind words and thank you for staying at JEN Shenzhen Qianhai By Shangri-La. We are very proud to have made your stay a pleasant one, and look forward to welcoming you back in near future.
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewStaff and gym
Breakfast is a lot of selection but the western choise and healthy food limited. Maybe just musli or some porridge would be nice. And 5 min eggs
Dear guest, we appreciate your kind words and thank you for staying at JEN Shenzhen Qianhai By Shangri-La. We are very proud to have made your stay a pleasant one. Your breakfast has been sent back to the relevant departmentand and look forward to welcoming you back in near future.
Dear guest, we appreciate your kind words and thank you for staying at JEN Shenzhen Qianhai By Shangri-La. We are very proud to have made your stay a pleasant one. Your breakfast has been sent back to the relevant departmentand and look for… Show more
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewVery new and modern hotel. Room felt new. Furnishings was nice.
Dear Guest, Thank you for sharing with us your stay at JEN Hotel Shenzhen Qianhai. We are very happy to receive your positive feedback and feel honored to have such an attentive guest as you. We sincerely welcome you to come back and stay with us again when you visit Shenzhen.
Dear Guest, Thank you for sharing with us your stay at JEN Hotel Shenzhen Qianhai. We are very happy to receive your positive feedback and feel honored to have such an attentive guest as you. We sincerely welcome you to come back and stay w… Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewstaff are friendly & helpful, room is clean & spacious with beautiful bay view, comfy bed, great mirror for makeup, dinner at Jen Brewery Co great food great live band
no complaints very good
Dear Guest, Thank you for sharing with us your stay at JEN Hotel Shenzhen Qianhai. We are very happy to receive your positive feedback and feel honored to have such an attentive guest as you. We sincerely welcome you to come back and stay with us again when you visit Shenzhen.
Dear Guest, Thank you for sharing with us your stay at JEN Hotel Shenzhen Qianhai. We are very happy to receive your positive feedback and feel honored to have such an attentive guest as you. We sincerely welcome you to come back and stay w… Show more
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 20 January 2025 · Stayed in January 2025
Verified reviewThe staff in general was helpful.
The hotel was better for individuals and couples, than families.
Dear Guest, Your feedback is very important to us and I am sorry to learn that we were not able to provide you with a perfect experience during your stay at the hotel. If it is convenient, please share with me the details of your stay so that we can improve in the future.
Dear Guest, Your feedback is very important to us and I am sorry to learn that we were not able to provide you with a perfect experience during your stay at the hotel. If it is convenient, please share with me the details of your stay so th… Show more
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewReviewed: 18 December 2024 · Stayed in December 2024
Verified reviewLocation was convenient. The room was spacious.
Nothing.
Dear guest, we appreciate your kind words and thank you for staying at JEN Shenzhen Qianhai By Shangri-La. We are very proud to have made your stay a pleasant one, and look forward to welcoming you back in near future.
Reviewed: 21 November 2024 · Stayed in November 2024
Verified reviewRoom and breakfast were awesome!
Dear guest, we appreciate your kind words and thank you for staying at JEN Shenzhen Qianhai By Shangri-La. We are very proud to have made your stay a pleasant one, and look forward to welcoming you back in near future.
Reviewed: 29 October 2024 · Stayed in October 2024
Verified reviewReviewed: 14 October 2024 · Stayed in October 2024
Verified reviewfriendly staff, clean rooms.
Reviewed: 8 October 2024 · Stayed in October 2024
Verified reviewThe staff are very helpful and polite. They will actually check with you if it is convenient to clean your room now or later. That helps especially when I take calls and virtual meetings in my room. The eco friendly amenities - like the drinking water system in the room is such a wow factor (an action towards less plastic)!
Reviewed: 7 October 2024 · Stayed in October 2024
Verified review