Reviews of Raffles Shenzhen, Situated in the heart of One Shenzhen Bay, Book Now to Enjoy Free Minibar and Happy Hour Privileges at Long Bar on 71F
T7, No.1 Shenzhen Bay, No. 3008, Zhongxin Road, Nanshan District, Nanshan, 518054 Shenzhen, China
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Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewService attentiveness
Things were top notch to be honest but because of price (effectively the most expensive hotel in SZ) left one feeling slightly disappointed. Gym toilet and sauna area were poorly constructed. Breakfast was tasty was service was lackluster and slow
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 February 2025 · Stayed in February 2025
Verified reviewReviewed: 18 February 2025 · Stayed in December 2024
Verified reviewReviewed: 18 February 2025 · Stayed in December 2024
Verified reviewExcellent room decor. Spacious and with a great view.
Reviewed: 11 November 2024 · Stayed in November 2024
Verified reviewReviewed: 6 November 2024 · Stayed in November 2024
Verified reviewI recently stayed at Shenzhen Raffles Hotel, and I couldn’t be more impressed with their level of service and attention to detail. On the day of my birthday, my wife informed the hotel about the occasion, and the staff immediately went above and beyond to make the day special, preparing a surprise celebration in our room—completely free of charge. When I entered the room, I was delighted to see a beautifully decorated setup with balloons, a lovely birthday cake, and a thoughtful handmade card. Two wonderful staff members, Leo and Daria, took the time to personalize the experience, making it feel truly special and memorable. Their kindness and willingness to create this surprise at short notice showed a genuine commitment to guest satisfaction. The room itself was impeccably clean, adding to the luxurious and comfortable ambiance. The view from our room was breathtaking, and the cake was delicious, adding the perfect touch to a remarkable day. I highly recommend Shenzhen Raffles Hotel to anyone looking for exceptional service and an unforgettable experience. Thank you, Raffles team, for making my birthday so memorable!
Dear Man Kei, Warm greetings from Raffles Shenzhen! Thank you for your recent stay at Raffles Shenzhen and for celebrating your birthday here. We are honored to be a part of an important moment in your life and we sincerely thank you for your recognition and praise of the hotel's service, especially for the butler team member Leo and Daria, which we have shared with the team. Your recognition is our biggest motivation. We are very pleased to learn that you are very satisfied with the birthday arrangements and the surprise we have prepared for you. Looking forward to creating more memorable Raffles memories and experiences for you. Best wishes, Management team of Raffles Shenzhen
Dear Man Kei, Warm greetings from Raffles Shenzhen! Thank you for your recent stay at Raffles Shenzhen and for celebrating your birthday here. We are honored to be a part of an important moment in your life and we sincerely thank you for… Show more
Reviewed: 7 October 2024 · Stayed in October 2024
Verified reviewReviewed: 29 July 2024 · Stayed in July 2024
Verified reviewBreakfast was excellent.
On the last day of our stay (Sunday 28 July), we had to queue up for about 20mins when we came for breakfast at 10:00am which was disappointing.
Dear Philip, Warm greetings from Raffles Shenzhen! Thank you for staying at Raffles Shenzhen and taking the time to give us your feedback. We are very sorry and regretful to learn that your breakfast dining experience did not meet your expectations. Raffles values the feelings and experience of every guest. We will continue to optimize the breakfast queue process and do our best to ensure that every guest can enjoy breakfast in time and avoid queuing. Your feedback will help us continuously improve and enhance our services. Thank you again for sharing your stay experience. We sincerely hope that we will have the opportunity to welcome you again in the future. Hotel Management Team of Raffles Shenzhen
Dear Philip, Warm greetings from Raffles Shenzhen! Thank you for staying at Raffles Shenzhen and taking the time to give us your feedback. We are very sorry and regretful to learn that your breakfast dining experience did not meet your ex… Show more
Reviewed: 3 February 2024 · Stayed in January 2024
Verified reviewReviewed: 26 December 2023 · Stayed in December 2023
Verified reviewGreat view from the hotel room. Amazing friendly, problem solving personal. Good service!
Dear Kalbhen, Thank you for your recent patronage of Raffles Shenzhen and we are glad to learn that you had a wonderful stay with us. On behalf of the entire team of Raffles, I would like to thank you for your support as well as recognizing their efforts in going beyond their duties to provide best service and convenience to you. Your kind words meant a lot to us and we hope to see you again in the not too distant future! Sincerely, Samuel Wong General Manager Raffles Shenzhen
Dear Kalbhen, Thank you for your recent patronage of Raffles Shenzhen and we are glad to learn that you had a wonderful stay with us. On behalf of the entire team of Raffles, I would like to thank you for your support as well as recognizi… Show more
Reviewed: 19 September 2023 · Stayed in July 2023
Verified review