Reviews of Sheraton Shenzhen Nanshan
No.4088 Liuxian Boulevard, Nanshan District, Shenzhen, Nanshan, 515055 Shenzhen, China
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewCheck-in extremely slow, cannot arranged the same floor for our 4 prebooked rooms.
Dear guest, Thank you for staying at Sheraton Shenzhen Nanshan and sharing your feedback with us. We sincerely apologize for the inconvenience caused and was disappointed to learn about your less than satisfactory experience and have looked into what may have been the cause of this. Please rest assured that I have personally reviewed the situation to ensure improvement is made. We value your feedback and thank you again for choosing our hotel,we appreciate your support greatly and we look forward to welcoming you back again very soon! Best regards! Sheraton Shenzhen Nanshan
Dear guest, Thank you for staying at Sheraton Shenzhen Nanshan and sharing your feedback with us. We sincerely apologize for the inconvenience caused and was disappointed to learn about your less than satisfactory experience and have looke… Show more
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 15 July 2025 · Stayed in May 2025
Verified reviewClean and nice
Nompronlems
Dear guest， Thank you for staying with us at Sheraton Shenzhen Nanshan. Great that our services have provided a comfortable stay for you. We make our best to offer you with numerous leisure entertainment options. Your accompany is the best encouragement for us. Sincerely looking forward to your next stay! Wish you all the best! Sheraton Shenzhen Nanshan
Dear guest， Thank you for staying with us at Sheraton Shenzhen Nanshan. Great that our services have provided a comfortable stay for you. We make our best to offer you with numerous leisure entertainment options. Your accompany is the best … Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewBreakfast was good
Dear guest， Thank you for staying with us at Sheraton Shenzhen Nanshan. Great that our services have provided a comfortable stay for you. We make our best to offer you with numerous leisure entertainment options. Your accompany is the best encouragement for us. Sincerely looking forward to your next stay! Wish you all the best! Sheraton Shenzhen Nanshan
Dear guest， Thank you for staying with us at Sheraton Shenzhen Nanshan. Great that our services have provided a comfortable stay for you. We make our best to offer you with numerous leisure entertainment options. Your accompany is the best … Show more
Reviewed: 29 June 2025 · Stayed in April 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewThe general ambiance was great and the executive lounge was even better
Not much
Dear guest， Thank you for staying with us at Sheraton Shenzhen Nanshan. Great that our services have provided a comfortable stay for you. We make our best to offer you with numerous leisure entertainment options. Your accompany is the best encouragement for us. Sincerely looking forward to your next stay! Wish you all the best! Sheraton Shenzhen Nanshan
Dear guest， Thank you for staying with us at Sheraton Shenzhen Nanshan. Great that our services have provided a comfortable stay for you. We make our best to offer you with numerous leisure entertainment options. Your accompany is the best … Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewVery polite and helpful staff at front office and housekeeping.
Shower water pressure could be better.
Dear Guest, Thank you for choosing to stay at Sheraton Shenzhen Nanshan and for taking your valuable time to share your feedback with us. Please accept our most sincere apologies for any inconvenience that you may have encountered. To ensure we address your concerns personally, please contact our Guest Services Manager.Once again, we apologize for the inconvenience caused and thank you for your continuous support. We look forward to welcoming you back soon and restoring your confidence in our service. Best regards, Sheraton Shenzhen Nanshan
Dear Guest, Thank you for choosing to stay at Sheraton Shenzhen Nanshan and for taking your valuable time to share your feedback with us. Please accept our most sincere apologies for any inconvenience that you may have encountered. To ensur… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in April 2025
Verified reviewFitness Centre is pretty solid as hotel gyms are usually lacking.
For a 5-Star Hotel the staff could barely speak any English. Quite surprising. It’s one thing for general staff to not have working knowledge of English, but even while checking-in the staff struggled to communicate. I’m no English snob and it’s understandable to be some minor hiccups while communicating, but what I mean is the staff literally speak no English almost. This made things difficult at times.
Dear Guest, Thank you for choosing to stay at Sheraton Shenzhen Nanshan and for taking your valuable time to share your feedback with us. Please accept our most sincere apologies for any inconvenience that you may have encountered. To ensure we address your concerns personally, please contact our Guest Services Manager.Once again, we apologize for the inconvenience caused and thank you for your continuous support. We look forward to welcoming you back soon and restoring your confidence in our service. Best regards, Sheraton Shenzhen Nanshan
Dear Guest, Thank you for choosing to stay at Sheraton Shenzhen Nanshan and for taking your valuable time to share your feedback with us. Please accept our most sincere apologies for any inconvenience that you may have encountered. To ensur… Show more
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewprofessional staff very friendly excellent manner very clean
nothing
Dear guest， Thank you for staying with us at Sheraton Shenzhen Nanshan. Great that our services have provided a comfortable stay for you. We make our best to offer you with numerous leisure entertainment options. Your accompany is the best encouragement for us. Sincerely looking forward to your next stay! Wish you all the best! Sheraton Shenzhen Nanshan
Dear guest， Thank you for staying with us at Sheraton Shenzhen Nanshan. Great that our services have provided a comfortable stay for you. We make our best to offer you with numerous leisure entertainment options. Your accompany is the best … Show more
Reviewed: 17 May 2025 · Stayed in April 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewEverything was exceptionally good. From the rooms, to the food, the entry hall and especially the staff, who helped us when we forgot a bag in the Uber/Didi car. I could not recommend this hotel enough, would definitely stay again
I don't have a single thing to complain about.
Dear guest， Thank you for staying with us at Sheraton Shenzhen Nanshan. Great that our services have provided a comfortable stay for you. We make our best to offer you with numerous leisure entertainment options. Your accompany is the best encouragement for us. Sincerely looking forward to your next stay! Wish you all the best! Sheraton Shenzhen Nanshan
Dear guest， Thank you for staying with us at Sheraton Shenzhen Nanshan. Great that our services have provided a comfortable stay for you. We make our best to offer you with numerous leisure entertainment options. Your accompany is the best … Show more
Reviewed: 6 April 2025 · Stayed in April 2025
Verified review5 star amazing
Dear guest， Thank you for staying with us at Sheraton Shenzhen Nanshan. Great that our services have provided a comfortable stay for you. We make our best to offer you with numerous leisure entertainment options. Your accompany is the best encouragement for us. Sincerely looking forward to your next stay! Wish you all the best! Sheraton Shenzhen Nanshan
Dear guest， Thank you for staying with us at Sheraton Shenzhen Nanshan. Great that our services have provided a comfortable stay for you. We make our best to offer you with numerous leisure entertainment options. Your accompany is the best … Show more
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in March 2025
Verified reviewBreakfast was good, although there was a queue to get in. I had to wait 10-15 mins. Thank you to Maria at front desk, who was friendly and helpful
Breakfast queue
Dear Guest， Thank you for staying with us at Sheraton Shenzhen Nanshan and for taking your valuable time to share your feedback with us. Please accept our most sincere apologies for any inconvenience that may have caused. We will also review the problem that you have encountered in regards to the dining experience and we will address this issue with the departments concern for further improvements. We’re honored by your praise for front desk staff member Maria. Your feedback is invaluable as we strive to deliver exceptional service. We look forward to welcoming you back for a more efficient and enjoyable stay. Thank you again for your visit. We eagerly anticipate your next stay. Best regards, Sheraton Shenzhen Nanshan
Dear Guest， Thank you for staying with us at Sheraton Shenzhen Nanshan and for taking your valuable time to share your feedback with us. Please accept our most sincere apologies for any inconvenience that may have caused. We will also revie… Show more
Reviewed: 9 March 2025 · Stayed in February 2025
Verified reviewThe staff. They are very efficient and helpful.
It’s not really very close to attractions.
Dear Guest， Thank you very much for choosing Sheraton Shenzhen Nanshan and taking the precious time to share your experience with us. The hotel is located on Liuxian Avenue, Nanshan District, Shenzhen, adjacent to the Shenzhen University Town with a strong academic atmosphere. The nearest bus stop is only 3 minutes walk from the hotel, and University Town Station of Metro Line 5 can be reached within a 10 minutes walk. Shenzhen North Railway Station is only 15 minutes drive away, and it takes only 30 minutes to reach the airport by car. We are delighted to have had the opportunity to spend this pleasant time with you. We look forward to welcoming your next visit！ Wish you all the best! Sheraton Shenzhen Nanshan
Dear Guest， Thank you very much for choosing Sheraton Shenzhen Nanshan and taking the precious time to share your experience with us. The hotel is located on Liuxian Avenue, Nanshan District, Shenzhen, adjacent to the Shenzhen University To… Show more
Reviewed: 8 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 February 2025 · Stayed in February 2025
Verified reviewReviewed: 11 January 2025 · Stayed in October 2024
Verified reviewReviewed: 31 December 2024 · Stayed in December 2024
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewthe staff were super friendly and always ready to help
nothing
Dear guest， Thank you for staying with us at Sheraton Shenzhen Nanshan. Great that our services have provided a comfortable stay for you. We make our best to offer you with numerous leisure entertainment options. Your accompany is the best encouragement for us. Sincerely looking forward to your next stay! Wish you all the best! Sheraton Shenzhen Nanshan
Dear guest， Thank you for staying with us at Sheraton Shenzhen Nanshan. Great that our services have provided a comfortable stay for you. We make our best to offer you with numerous leisure entertainment options. Your accompany is the best … Show more
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewReviewed: 26 December 2024 · Stayed in November 2024
Verified reviewReviewed: 25 December 2024 · Stayed in December 2024
Verified review