Reviews of InterContinental Shanghai Ruijin by IHG - Downtown Historic Iconic Garden Hotel
118 Ruijin 2nd Road, Huangpu, 200020 Shanghai, China
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewClub room was nice with balcony, club restaurant staff friendly, as were most other staff
wifi didnt work, check in 2 hours late, room serive very slow (1 hour) and delivered warm wine, some (not all) reception staff were not very helpful, not supportive in a 5* manner.
Dear Guest, Thank you for taking the time to share your experience with us. We are glad to hear you enjoyed the club room with a balcony and found our club restaurant staff and most team members friendly—these are aspects we take pride in and are delighted to know they made a positive impression. However, we sincerely apologize for the issues you encountered during your stay: While we’re sorry not all staff met your expectations, we’ve used your feedback to conduct additional training on 5-star hospitality standards, emphasizing responsiveness and problem-solving. We understand that consistency in service is key to earning trust, and we regret falling short in these areas. Your honesty helps us identify gaps, and we’re committed to learning from this to deliver the seamless experience you deserve. Should your travels bring you back to us, we hope to have the opportunity to welcome you with the care and professionalism you should always expect from us. Warm regards, InterContinental Shanghai Ruijin
Dear Guest, Thank you for taking the time to share your experience with us. We are glad to hear you enjoyed the club room with a balcony and found our club restaurant staff and most team members friendly—these are aspects we take pride in a… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewFab location and does what it says on the tin - the intercon experience classique
Well that experience has - in many properties been updated - not necessarily in decor but in dynamism and excitement of the offer. This did feel like the end of days / an institution towards the sunset. But comfortable, efficient, warm staff and decent food.
Dear Valued Guest, Thank you for choosing to stay with us and for sharing your thoughtful observations. We’re pleased to hear you found our location convenient, experienced our trademark comfort, and were met with warm service from our team – these remain cornerstones of the InterContinental experience. Your feedback about the property’s atmosphere is particularly valuable. While we take pride in our classic elegance, we recognize the importance of balancing heritage with contemporary energy. We’re currently planning subtle refreshes to our public spaces and programming to better embody the dynamic spirit you rightly expect from our brand. That said, we’re delighted our culinary offerings met your standards, and that our staff’s genuine hospitality shone through. Should your travels bring you back, we’d love to share some of our newer seasonal initiatives that are bringing fresh vitality to the property – perhaps over a cocktail at our recently revitalized bar. With appreciation,
Dear Valued Guest, Thank you for choosing to stay with us and for sharing your thoughtful observations. We’re pleased to hear you found our location convenient, experienced our trademark comfort, and were met with warm service from our tea… Show more
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewThe Club Lounge offered great food and wine choices. Staff were polite but not very engaging. Rooms and outlook are superb. Having a separate Club building is very nice.
Completely understand we were in a non English speaking country but surprised that not many staff had a command of English. Hence, simple communications were difficult at times.
Dear Kathy, Thank you for choosing InterContinental Shanghai Ruijin! We were pleased to read you enjoyed the extensive gardens and the food at Club Lounge. We have taken special note of your comments on the English skill of our staff. We will continue to focus on our team member training to ensure we consistently deliver a personal and memorable experience for our guests. Thank you again for taking the time to share your comments and we hope we will have a chance to welcome you back to our hotel in the future to restore your confidence in our team and to demonstrate this was very much the exception. Best regards InterContinental Shanghai Ruijin
Dear Kathy, Thank you for choosing InterContinental Shanghai Ruijin! We were pleased to read you enjoyed the extensive gardens and the food at Club Lounge. We have taken special note of your comments on the English skill of our staff. We wi… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 April 2025 · Stayed in February 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 18 April 2025 · Stayed in April 2025
Verified reviewA beautiful hotel with a very comfortable room. The staff were courteous and could understand English
Dear Paul, Thank you for choosing InterContinental Shanghai Ruijin! We were pleased to read you like the extensive gardens and historic ambiance. And thank you for your compliments of our service. We look forward to welcoming you back to our hotel again. Best regards, InterContinental Shanghai Ruijin
Dear Paul, Thank you for choosing InterContinental Shanghai Ruijin! We were pleased to read you like the extensive gardens and historic ambiance. And thank you for your compliments of our service. We look forward to welcoming you back to ou… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewMalcolm our concierge was very helpful. Great service.
Dear Greg, Thank you for choosing InterContinental Shanghai Ruijin! Thank you for your compliments of our service. We strive to provide professional, personal and memorable experiences for our guests. Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again. Best regards, InterContinental Shanghai Ruijin
Dear Greg, Thank you for choosing InterContinental Shanghai Ruijin! Thank you for your compliments of our service. We strive to provide professional, personal and memorable experiences for our guests. Thank you again for taking the time to… Show more
Reviewed: 30 March 2025 · Stayed in January 2025
Verified reviewLovely hotel, great location, great food, enjoyed our stay there very much
Dear guest, Thank you for choosing InterContinental Shanghai Ruijin! We were pleased to read you like our location convenient and enjoyed the extensive gardens. And thank you for your compliments of our food service. We look forward to welcoming you back to our hotel again. Best regards, InterContinental Shanghai Ruijin
Dear guest, Thank you for choosing InterContinental Shanghai Ruijin! We were pleased to read you like our location convenient and enjoyed the extensive gardens. And thank you for your compliments of our food service. We look forward to w… Show more
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewReviewed: 10 March 2025 · Stayed in March 2025
Verified reviewGreat breakfast -- easy access to lots of restaurants
N/A
Dear M, Thank you for choosing InterContinental Shanghai Ruijin! We were pleased to read you enjoy the your stay at our hotel. And thank you for your compliments of our breakfast. We look forward to welcoming you back to our hotel again. Best regards, InterContinental Shanghai Ruijin
Dear M, Thank you for choosing InterContinental Shanghai Ruijin! We were pleased to read you enjoy the your stay at our hotel. And thank you for your compliments of our breakfast. We look forward to welcoming you back to our hotel again. Be… Show more
Reviewed: 7 March 2025 · Stayed in March 2025
Verified reviewThe location is excellent, rooms are spacious and clean, beds are comfortable, the personnel is friendly. I have had wonderful time, can’t wait to come back !
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Dear Belqis，thank you for choosing InterContinental Shanghai Ruijin! We were pleased to read you enjoy your stay at our hotel. And thank you for your compliments of our service. We look forward to welcoming you back to our hotel again. Best regards, InterContinental Shanghai Ruijin
Dear Belqis，thank you for choosing InterContinental Shanghai Ruijin! We were pleased to read you enjoy your stay at our hotel. And thank you for your compliments of our service. We look forward to welcoming you back to our hotel again. Best… Show more
Reviewed: 1 March 2025 · Stayed in February 2025
Verified reviewgreat choice
The choice of restaurants in the hotel
Dear Ons，thank you for choosing InterContinental Shanghai Ruijin! We were pleased to read you like our location and enjoyed the extensive gardens and historic ambiance. We look forward to welcoming you back to our hotel again. Best regards, InterContinental Shanghai Ruijin
Dear Ons，thank you for choosing InterContinental Shanghai Ruijin! We were pleased to read you like our location and enjoyed the extensive gardens and historic ambiance. We look forward to welcoming you back to our hotel again. Best regards,… Show more
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewBeautiful estate and garden, great location in the french concession.
Signs of wear and tear, renovation is needed especially in the bathroom and shower. The AC/heating is not working properly, the room was too warm, couldn't get it to the desired temperature.
Dear JiaHao， Greetings from InterContinental Shanghai Ruijin! We were pleased to read you like our location convenient and enjoyed the extensive gardens and historic ambiance. And wh have taken special notice on your comments about the rooms, we will work on with my team and ensure those concern areas will be rectified. We sincere hope you would grant us an opportunity that warmly welcoming you stay with us again in near future. Best regards, InterContinental Shanghai Ruijin
Dear JiaHao， Greetings from InterContinental Shanghai Ruijin! We were pleased to read you like our location convenient and enjoyed the extensive gardens and historic ambiance. And wh have taken special notice on your comments about the roo… Show more
Reviewed: 9 February 2025 · Stayed in February 2025
Verified reviewGreat breakfast and location to many restaurants
Thermostat was broken. We were offered a new room, which was great
Dear Marc， Thank you for choosing InterContinental Shanghai Ruijin! We were pleased to read you enjoy your stay at our hotel. And thank you for your compliments of our breakfast and service. We look forward to welcoming you back to our hotel again. Best regards, InterContinental Shanghai Ruijin
Dear Marc， Thank you for choosing InterContinental Shanghai Ruijin! We were pleased to read you enjoy your stay at our hotel. And thank you for your compliments of our breakfast and service. We look forward to welcoming you back to our hote… Show more
Reviewed: 21 January 2025 · Stayed in January 2025
Verified reviewSuper Breakfast, but may be too much
One bedanken was missing
Dear Jean-Michel, Greetings from InterContinental Shanghai Ruijin! Thank you very much for taking the time in completing the guest survey and appreciate you trust in IHG brand and choose our hotel. We will work on with my team and ensure those concern areas will be rectified. Again, we sincere hope you would grant us an opportunity that warmly welcoming you stay with us again in near future. InterContinental Shanghai Ruijin
Dear Jean-Michel, Greetings from InterContinental Shanghai Ruijin! Thank you very much for taking the time in completing the guest survey and appreciate you trust in IHG brand and choose our hotel. We will work on with my team and ensure th… Show more
Reviewed: 7 January 2025 · Stayed in January 2025
Verified review