Breakfast: the tea was very weak and had almost no taste. The coffee didn't taste very nice like normal coffee.

Breakfast was very good, except for the tea and coffee.

Stayed in September 2025

Location

Super hôtel and great facilities and staff Good breakfast

Stayed in April 2025

I am writing to report a very concerning and unacceptable incident that occurred at your hotel on the night of Tuesday, 28th May, at approximately 11:00 PM or shortly thereafter. While I was attempting to use the guest elevators, I was approached and followed into the lift by an individual who I believe was not a registered guest and was present for illicit purposes. This person was a lady dressed in a black formal shirt. She did not press the lift button to call the elevator, nor did she select a floor upon entering the lift with me. Once inside, she proceeded to offer me illegal massage services. This experience was deeply shocking and unsettling. I chose to stay at/visit a Renaissance hotel expecting a high standard of safety, security, and professionalism. To encounter an individual soliciting illegal services within the hotel, and specifically in an area like the guest elevators which should be secure, is completely unacceptable and raises serious questions about the hotel's security measures and vigilance. This incident has significantly impacted my perception of your hotel and the safety it affords its guests. I am extremely disappointed that such an occurrence could happen at an establishment of your reputation. I urge you to: Investigate this incident thoroughly. Review and significantly enhance your security protocols to prevent unauthorized individuals from accessing guest floors and soliciting guests. Ensure the safety and well-being of your guests is treated as the utmost priority. I trust you will take this matter with the seriousness it warrants and implement immediate corrective actions. I would appreciate being informed of how you intend to address this issue to prevent future occurrences.

Stayed in May 2025

Excellent experience , and I like the hospitality provided by all.

Stayed in March 2025

We had a wonderful stay in the hotel. The room is clean and nice and the staff are helpful and friendly. It was a short 8 mins walk to food and Caohejing in City, a swanky mall where u can get your shopping done. The 12 mins walk to the subway station is also a pleasant one. The hotel is just next to Tencent.

Stayed in April 2025

Rooms not well maintained Corridors had a bad smell

The bathroom was big, few English speaking channels (4) , very good breakfast

Stayed in April 2025

Top-notch

Stayed in March 2025

Nothing

Peaceful stay!

Stayed in March 2025

Nothing

Peaceful!

Stayed in February 2025

Na

Gym

Stayed in March 2025

Hotel is extremely well kept. Breakfast is very good and staff is very helpful. Metro is just a short walk away.

Stayed in February 2025

Everything the food, tge staff, front desk, housekeeping everybody did great job. They found money in my pocket during laundry and it was returned immediately. High standards from all aspects. Close by tge train station whihc can take you anywhere in Shanghai.

Stayed in January 2025

Excellent service, amazing breakfast, very clean and nice room, clean and functional fitness facilities. Really enjoyed the stay.

Stayed in December 2024

NA

All the staff was excellent. Breakfast had a good variety and quality. I enjoyed the stay a lot. I stayed in 2029 room number. It was a corner room having a large window with a lovely view outside. 👌👏👌👍

Stayed in January 2025

Pillows were too soft but that is personal taste.

A lovely hotel close to a location we needed to visit. Rooms were nice, all facilities very clean but the stand out were the staff. Not only were they very visible and polite but spoke very good English for what is not central Shanghai and were extremely helpful.

Stayed in December 2024

Everything about this hotel is wonderful, from the rooms, breakfast buffet, staff and location! We love this hotel, we recommend it!

Stayed in November 2024

The perfume smell they pump into the lobby- grateful it’s not in the room

Great all around- highly recommend good value for the money

Stayed in November 2024

The hotel was clean at all times and the staff was really helpfull and friendly. Really recommend this hotel if you are planning to stay in Shanghai.

Stayed in October 2024

The rule of wearing swimming hat a bit weird for the hotel pool

It’s a good place to stay. Not so far from metro and SHA.

Stayed in September 2024

Best experience. High recommendation ! Room, hostess, breakfast.

Stayed in August 2024

The jacuzzi was under maintenance. Will it be repaired soon? Then we would like to come back!

We had breakfast and dinner included in our booking. Especially the dinner was great value for money, and we would like to thank the dinner staff for their fantastic service! Considering also the pool, the hotel is ideal for a staycation

Stayed in September 2024

Seems quiet in the evening as it’s surrounded by offices.

Hotel is well maintained and room is good size. Has shower stall and bathtub.

Stayed in August 2024

The only problem is the air conditioning; the maximum cooling temperature is 23 °C. I asked the hotel to decrease the temperature to 19 degrees C, but it cannot be achieved and air conditioning controller is ineffective. Therefore, I did not enjoy sleeping well for two nights. Overall, it was a great experience.

The staff are very friendly and helpful, restaurants and shops are about 10 minutes away and taxis are easy to find.

Stayed in June 2024

We had a dinner at the Western restaurant inside and it took very very long time to be prepared. We couldn't eat together for that.

The breakfast is gorgeous. The twin room has wide beds, I loved it. It's very near to Hongqiao which is convenient, but not far either from the zoo and the French concession. We asked for a packed breakfast and we got it.

Stayed in April 2024