Reviews of Shanghai Marriott Hotel Yangpu Riverside
25 Ningguo Road, Yangpu, Shanghai, China
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Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewBreakfast
Wi-fi, no 4-5G internet air conditioner, location
Dear Guest, we are sorry to hear that your stay did not meet your expectations. Providing exceptional service is our top priority, and your feedback helps us identify areas where we can improve. We hope to have the opportunity to welcome you again and provide the level of service you deserve.
Dear Guest, we are sorry to hear that your stay did not meet your expectations. Providing exceptional service is our top priority, and your feedback helps us identify areas where we can improve. We hope to have the opportunity to welcome yo… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in April 2025
Verified reviewgood
juice
Dear Guest, Thank you for your kind words! We are delighted to hear that you enjoyed the comfort of your stay. Your positive feedback means a lot to us, and we look forward to welcoming you back for another relaxing stay.
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewNothing
1. The property owner texted me with a higher price for the night than the one state on the page (on the booking page: 134 SGD, then property owner texted me 857 CNY, around 156 SGD) 2. The property owner charged me 1000 CNY, with the saying of lock-in amount with the charge, but it is not returned the rest amount to my bank account 3. When I requested something during my stay, they use the excuse of this is not our operation hours for our colleague. My understanding is that the hotel should operate for 24hrs.
Dear Valued Guest, Thank you for taking the time to share your experience. We sincerely apologize for the confusion and inconvenience you encountered during your stay. Regarding the deposit, we confirm that the full amount was refunded to your account upon check-out. We apologize if this was not clearly communicated at the time and understand how this may have caused concern. We also regret that your service request was not met outside of our operating hours. While we strive to offer timely support, there may be limited services during certain hours. That said, we take your feedback seriously and will assess how we can improve service availability. We truly value your comments and are committed to making the necessary improvements. We hope to have the opportunity to welcome you again and provide a more seamless and pleasant stay.
Dear Valued Guest, Thank you for taking the time to share your experience. We sincerely apologize for the confusion and inconvenience you encountered during your stay. Regarding the deposit, we confirm that the full amount was refunded to … Show more
Reviewed: 1 March 2025 · Stayed in February 2025
Verified reviewReviewed: 18 December 2024 · Stayed in November 2024
Verified review