Reviews of MGM Shanghai West Bund
No.688, Yunjin Road, Xuhui District , Xuhui, 200232 Shanghai, China

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Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe location was great if you are interested in walking or cycling along the Bund. The museum close by was a great stop too. Longhua temple not far either. The rooms were comfy and decor was nice. Staff was excellent.
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Dear Guest, thank you for taking the time to share your wonderful feedback! We're thrilled to hear that you enjoyed our prime location for exploring the West Bund on foot or by bike, and that you found the nearby museum and Longhua Temple to be great additions to your trip.It's also great to know that you appreciated our comfortable rooms and nice decor. Your compliments regarding our excellent staff are especially motivating; we will definitely share your kind words with the entire team. We look forward to welcoming you back for another pleasant stay in the future!
Dear Guest, thank you for taking the time to share your wonderful feedback! We're thrilled to hear that you enjoyed our prime location for exploring the West Bund on foot or by bike, and that you found the nearby museum and Longhua Temp… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewThe property is super clean and the staff are very friendly, location is perfect near the bund
Dear Guest, Thank you for your kind words! We're thrilled you enjoyed our spotless rooms, friendly team, and prime location near the West Bund. Can't wait to welcome you back for another perfect stay!
Reviewed: 14 April 2025 · Stayed in February 2025
Verified reviewReviewed: 2 February 2025 · Stayed in January 2025
Verified reviewReviewed: 24 September 2024 · Stayed in September 2024
Verified reviewReviewed: 4 June 2024 · Stayed in May 2024
Verified reviewLocation was great and the service is excellent
Food was not that good
Reviewed: 30 May 2024 · Stayed in May 2024
Verified reviewReviewed: 29 April 2024 · Stayed in April 2024
Verified reviewReviewed: 28 April 2024 · Stayed in April 2024
Verified reviewReviewed: 25 January 2024 · Stayed in December 2023
Verified reviewVery nice and clean and highly recommended
Reviewed: 24 December 2023 · Stayed in November 2023
Verified reviewReviewed: 10 November 2023 · Stayed in October 2023
Verified reviewReviewed: 10 July 2023 · Stayed in June 2023
Verified reviewReviewed: 29 May 2023 · Stayed in May 2023
Verified reviewReviewed: 29 April 2023 · Stayed in April 2023
Verified reviewexcellent room and facilities from the highest quality, very clean in one word - luxury
Thank you for choosing MGM Shanghai West Bund and sharing your great experience with us. We are delighted to hear that you have enjoyed a wonderful stay with us and also thrilled to learn that you loved our room and facilities. Your compliments mean a lot to us and we have shared them with related departments. At MGM Hotels, we aim to provide sophisticated and warm services, in order to ensure an inspiring and remarkable stay for all our valuable guests. Again, thank you for your comments and we are looking forward to welcome you back again, to MGM Shanghai West Bund.
Thank you for choosing MGM Shanghai West Bund and sharing your great experience with us. We are delighted to hear that you have enjoyed a wonderful stay with us and also thrilled to learn that you loved our room and facilities. Your compl… Show more
Reviewed: 4 April 2023 · Stayed in April 2023
Verified review