Reviews of SSAW Boutique Shanghai South Xuhui RiYueGuang

Dear Mr. Dennis De,Hello! Thank you very much for your detailed and valuable feedback. Your observations are extremely astute. We have always believed that sincere greetings and warm farewells are an indispensable part of excellent service. We sincerely apologize for failing to fully meet your expectations this time—it indeed reflects deviations in our team's execution of service standards. The female colleague you mentioned serves as our benchmark exemplar; her initiative and approachability deserve emulation by all staff members. We will immediately launch a special review session, starting with strengthening basic etiquette training and optimizing inter-departmental collaboration processes, to ensure every employee can deliver thoughtful care just like her. Once again, thank you for your candid suggestions—they are a vital driving force for our improvement!

Dear Mr. Dennis De,Hello! Thank you very much for your detailed and valuable feedback. Your observations are extremely astute. We have always believed that sincere greetings and warm farewells are an indispensable part of excellent service.… Show more

Dear,Warm greetings from SSAW Boutique Hotel Shanghai South Xuhui and thank you for sharing your most recent experiences with us. We are happy to understand you had an enjoyable time while staying with us, We are however glad to have added a little extra to your Shanghai experience and now very much look forward to your next stay with us.

Dear,Warm greetings from SSAW Boutique Hotel Shanghai South Xuhui and thank you for sharing your most recent experiences with us. We are happy to understand you had an enjoyable time while staying with us, We are however glad to have added … Show more

Thank you again for taking the time to share your experience with us. Your feedback is invaluable, and we are committed to making continuous improvements based on it. We hope to have another opportunity to serve you again and provide you with an even better experience.

Thank you again for taking the time to share your experience with us. Your feedback is invaluable, and we are committed to making continuous improvements based on it. We hope to have another opportunity to serve you again and provide you wi… Show more

We are overjoyed to read your fantastic review! Your satisfaction with our location and cleanliness is greatly appreciated. We strive to ensure that every aspect of our business meets the highest standards, so your feedback truly means a lot to us.

We are overjoyed to read your fantastic review! Your satisfaction with our location and cleanliness is greatly appreciated. We strive to ensure that every aspect of our business meets the highest standards, so your feedback truly means a lo… Show more

Dear guest, we are very pleased to see your comments that the room is clean and looks new, and we are proud to have given you such a comfortable stay. As you mentioned, it takes 15 minutes to walk to Hainan Metro and Shanghai South Railway Station. We will provide more accurate transportation information for you to plan your trip. With regard to your order payment, we verify through a back-office audit that your order is indeed a cash order at the hotel front desk. You pay a guaranteed deposit that belongs to you on your order. With regard to the fees you paid at the hotel front desk, our side will push your refund to you after receiving the amount of your payment on your order and is already going through the refund process. You will need to follow up on your bank card refund. It's expected to be around a week

Dear guest, we are very pleased to see your comments that the room is clean and looks new, and we are proud to have given you such a comfortable stay. As you mentioned, it takes 15 minutes to walk to Hainan Metro and Shanghai South Railway … Show more

Dear guest, thank you very much for choosing to stay at our hotel and for leaving a valuable review. We are delighted to hear you highly rate the atmosphere and furnishings of our hotel, which makes us incredibly honoured. We are deeply sorry for the issue of staff attitudes you mentioned, particularly the unfriendly behaviour of a small number of staff. We have carried out reminders and training for the staff involved to ensure they are able to serve each guest in a more welcoming and friendly manner. With regard to the issue of room cleaning, particularly the feedback that the bathroom drain was not cleaned daily, we have immediately notified the cleaning team and have strengthened the oversight and management of the cleaning process to ensure that similar issues do not recur. We take your feedback very seriously and will continue to strive for improvement. We look forward to serving you again in the near future so that you will feel better at our hotel. Thank you very much for your support and understanding!

Dear guest, thank you very much for choosing to stay at our hotel and for leaving a valuable review. We are delighted to hear you highly rate the atmosphere and furnishings of our hotel, which makes us incredibly honoured. We are deeply sor… Show more

Dear guest, thank you very much for your high appreciation and recognition of our hotel! We are pleased to hear that you are satisfied with our facilities and the comfort of the bed. Your willingness to stay again is our greatest encouragement and we look forward to serving you again in the near future. With regard to the issue of language communication, we are deeply sorry for the inconvenience. We understand that in an international environment, fluent English communication is very important. As a result, we have passed your feedback on to our team and will schedule more English training courses for our staff to ensure they are better able to meet the needs of guests from different national and cultural backgrounds. Thank you again for your valuable comments, which is very important for us to continuously improve and enhance the quality of service. We sincerely hope that you will be able to choose our hotel and experience our improved service when you have the opportunity to visit Shanghai again in the future. I wish you a happy life!

Dear guest, thank you very much for your high appreciation and recognition of our hotel! We are pleased to hear that you are satisfied with our facilities and the comfort of the bed. Your willingness to stay again is our greatest encouragem… Show more

Dear guest, we are delighted and incredibly grateful to you for your high comments on the hotel! Clean and tidy environment, friendly and welcoming staff and beautiful rooms are all things that we have always tried to create for our guests. Your affirmation is our greatest encouragement. We look forward to serving you again in the future and making your stay a pleasant one again. Feel free to come back!

Dear guest, we are delighted and incredibly grateful to you for your high comments on the hotel! Clean and tidy environment, friendly and welcoming staff and beautiful rooms are all things that we have always tried to create for our guests.… Show more