The toilet in the room was leaking. We reported it, but the problem was not resolved. Otherwise exceptional service

Robin at the reception was so excellent, so helpful! He helped us patiently download the relevant Apps for taxis, etc. Thanks, Robin!!! All the staff were exceptionally friendly and helpful. Great Western breakfast as well. Location is in the centre of Pudong near all the wonderful attractions.

Stayed in August 2025

Deposit is about half the price which is too much

Stayed in August 2025

The room style and size

Stayed in August 2025

All was great :)

Great view, worth to pay extra.

Stayed in August 2025

Nothing honestly but few points to mention: 1. No slippers allowed in breakfast or afternoon tea so we had to go up and change, which is understandable and fair. 2. The bathroom lock and auto blinds on the window malfunctioned but was a quick fix, so again not an issue. 3. Movie selection on the TV was limited and we couldn't get the HDMI to work, but we didn't really miss that either.

Great rooms and location, right across the Shanghai tower, jinmao tower and IFC, about 5-6 malls around the hotel and very easy to access. There is an overhead bridge walk till the superbrand mall, MAP museum and the bund area which takes about 15 minutes. The jacuzzi is good, staff was polite and good, we had the free afternoon tea included from 2:30-4:30 which was great as well especially because the quality of food was really good and at par for a real 5 star! Breakfast was really good with a lot of choices and made quite well. We had the view of the TV tower from our window and the 3 tall buildings which was great. The mattress and pillows were amazing, so we had really good sleep and we had everything provided to us from toothbrush to bath salts. I would argue that this hotel has the best slippers we've had thus far, minor but useful plus point. Leo helped us with our bags, arranging taxis and was overall very nice to us!

Stayed in July 2025

swimming caps are required, which was a bit unusual for us

Wonderful stay at Regent Shanghai! Huge thanks to the front desk team, especially the Loyalty Acting Manager for helping us with domestic flight check-in. Our room on the 33rd floor had an amazing city view. Beds were extra large and super comfortable. Loved the clean and relaxing pool with refreshing drinks. Great service, great comfort — highly recommend!

Stayed in June 2025

Room was a bit tired. Some furniture had scratches and stool in the bathroom was falling apart. There were visible marks on the sealing in the bathroom after some leak from floor above.

The swimming pool located on 41st floor with a fantastic view over the city. Location. Not busy like the Bund but at walking distance to main attractions. The docor of hotel and rooms. Nice touch was a complimentary bottle of wine and plater of sweets/ chocolates

Stayed in June 2025

Over-priced spa treatments

Friendly and helpful staff. Great breakfast. Amazing spa.

Stayed in June 2025

None

We had an absolutely fantastic experience at Regent Pudong—far exceeding our expectations. We had access to the Club, where Afternoon Tea and Happy Hour were served daily, and it was well worth it: the food was excellent, and the views were stunning. The pool on the 41st floor was simply breathtaking—a perfect spot to relax and take in the city lights at night. The location was also ideal, just a five-minute walk from Line 2 and right in the heart of the Pudong area.

Stayed in May 2025

Nothing

Breakfast in the club room was calm and featured a beautiful view

Stayed in April 2025

This is the second time I’ve stayed in this hotel; both times to celebrate the anniversary with my girlfriend. I informed the staff about the occasion after the booking so that we could have a little decoration in the room. I booked a room with view on the Pearl Tower, but we received a free upgrade to a suite with an amazing view on the the Pearl Tower and the river, and we were offered an additional bottle of wine and some cake! The staff was amazing; and the pool with the view on Lujiazui alone is worth the price. Excellent and rich breakfast. Honestly, could not ask for more! I wish to thank once again the staff for helping making this (again) an unforgettable night! Simply perfect

Stayed in April 2025

Staff very friendly. Location excellent. Breakfast also good.

Stayed in March 2025

Breakfast was good but not great.

Big and new room

Stayed in March 2025

Not much option for breakfast

Reception guys really polite, helpful. Clean rooms

Stayed in February 2025

Nothing

Everything

Stayed in January 2025

Very comfortable hotel, great location. Take the green line 2 from PVG, Exit 7 and the hotel is right in front. Superb view from the pool. Staff is very friendly and helpful with a very good knowledge of English.

Stayed in February 2025

Nothing, everything was too perfect for any flaws.

Thomas Zhou from the reception’s service has been excellent from start till end. Hotel is very clean and every details from start to end is exceptionally well handled! Close from metro with 6-8mins walk and view of the oriental pearl tower was just a big wow!

Stayed in January 2025

The breakfast was excellent!

Stayed in January 2025

the responsibility. my room have some noise and i told staff. Many of them come to help me but finally it not resolve and noone come to tell me.

room, amenities, staff all are helpful. food also great enough

Stayed in January 2025

Everything was so perfect.

The most amazing view.

Stayed in December 2024

Regent lounge top

Stayed in January 2025

Nothing

Everything was perfect. Huge and splendid room. The staff was very helpful with decent English. The view on the Oriental Pearl Tower was amazing. The access to the Regent Club was worth the money

Stayed in January 2025

Extremely helpful staff, great breakfast, location and view.

Stayed in January 2025

Location is amazing 👍

Stayed in December 2024