No complaints really. It wasn't so cheap, but the value is definitely there,

Amazing location, right on the train station. Helpful staff with great English skills (unlike what some other reviews stated), they sent detailed instructions on how to navigate and find the hotel lobby which turned out to be essential because it is a little confusing. Incredible view from the high floors.

Stayed in June 2025

We took a suite and add access to the executive lounge. This was extremely disappointing. Like many executive lounge nowadays there is not much effort here . It’s basically empty with drinks hanging there. The poor little receptionist is there alone with no one to help her to clean and take care of the guest. The worst part is that the lounge is empty I went there 3 time to check : during the day barely some nuts and few soft drinks. At night the lay out mechanically some bottle of spirit without any soft drink or anything else. Example they do have gin but there is no tonic so you are suppose to drink pure … Shame because the space is big and look fully equipped and could be a great chilling space.

Convenient hotel located just next to Shenzhen north station. Pullman standards so comfortable and clean. The hotel have a nice breakfast with both Asian and European option. Inside there is also a chinese restaurant. Decent pool ( all the bed chair a shaded ) and nice gym. There is a lot of traffic when taking cab / disk around due to the station traffic.

Stayed in July 2025

Lighting above the working table can be brighter; there was a quota on the number of set dinner (in-room service) and was not available by 7:00pm (should have stated on the advertisement flyer in the room.

Location and spacious

Stayed in July 2025

Staff spoke zero English and was hard to communicate.

Lovely spacious room. Great view and location Next to train station.

Stayed in May 2025

Bit expensive compared to all my other hotels throughout China.

Perfect location. 5 min from high speed rail. Great room. Lovely staff. Speaks English well. Breakfast was really nice too. Swimming pool good to cool off after a hot day. Would definitely stay here again.

Stayed in May 2025

Null

Modern and new finishing, view was amazing duing the day. Quite and service is good

Stayed in May 2025

Nothing

Magnificent view and supersize bed! Beautiful bathroom with bathtub! Great location .. minutes from Shenzhen North train station

Stayed in April 2025

Missing of coffee machine

Huge and clean room, great location near metro station

Stayed in March 2025

Noneevething

Very good

Stayed in January 2025

The coffee at breakfast is brutal. I often find this when I travel to China. Apart from that, the breakfast is good with a good selection of food. Also the pool was closed which is was a shame.

The rooms in this hotel are spectacular with amazing views over Shenzhen. Bed is very comfortable and great bathroom / shower. I paid around £70 GBP per night for my stay which is incredible value. Reception is on the 50th floor so the hotel has a very cool feeling as you arrive.

Stayed in October 2024

Great location

Stayed in December 2024

The access to the lobby

Very convenient location

Stayed in October 2024

at the end with breakfast and taxes it became too expensive

wonderful room and view good breakfast

Stayed in October 2024

Nothing

The location , swimming pool and gym

Stayed in September 2024

The windows are a bit dirty (from the outside). It somewhat reduces the impact of looking out from 5x floor.

Everything new and clean. Great location to get around Shenzhen. Efficient staff. Don't believe the myth about unfriendly staffs here. Whether they're proficient in English...I don't know though. Overall, I enjoyed my stay here very much and have no hesitation to recommend it to any traveler.

Stayed in September 2024

If you are foodie, other then three hotel restaurants and some fast food at the station. Not much choices around.

Hotel is modern and clean. Staffs is friendly and helpful. Lobby is locate at 46th floor and very nice view. After work have a drink at the lobby lounge is so relaxing. Rooms located at 47th and above with nice view. Comfy bed and pillow. Most important for me, Super convenient and is just less then 5 min walk to the Shenzhen North station.

Stayed in August 2024

It's a five star hotel and the staff was not able to speak english...

Stayed in August 2024

Lack of English speaking staff.

Good, silent and clean.

Stayed in July 2024

Perfect stay updated to suite New facilities nice city view importantly food is delicious!

Location superb! Extractly at shenzhen north train station

Stayed in June 2024

Can be better if the price is lower

Convenient location, clean and spacious room, comfy beds, free movies, friendly staff

Stayed in June 2024

Perfect location to station. Good value

Stayed in May 2024

The swimming pool was one of the reasons in booking this hotel so was very disappointing that I was then told it was closed - seasonal reasoning doesn't really make sense as it was 27c out!

Location is perfect as it's connected to Shenzhenbei station. Breakfast was very good - a lot of choice! The hotel itself feels luxurious and futuristic - with it's robot cleaners getting on the lift etc! The room was incredibly good and one you would be paying many times over in Europe.

Stayed in April 2024

Breakfast is so so. Hv to find table ourselves and the dishes was not collected after other customers finished

The room is clean and the bed is comfy.

Stayed in April 2024

Nothing

Excellent location signposted directly from Shenzhen railway station. Room/suite was enormous, luxurious and super comfortable.

Stayed in March 2024