Great little hotel, really liked it. Comfortable, clean, modern, great location!

Stayed in May 2025

Amazing hotel, so modern and clean. Great location.

Stayed in June 2025

Breakfast

Location, staff, nice room

Stayed in May 2025

Beautiful and comfortable hotel, perfect location.

Stayed in April 2025

The pillows were a little uncomfortable and despite, plenty of "no smoking" signs everywhere, our room and corridors smelled like smoke.

We really liked the location and it was within easy walking distance to restaurants and local sight seeing areas. We got a suite and really liked the room set up which was modern and clean. The guest laundry and gym were basic but very convenient.

Stayed in April 2025

Location is very central. Clean and good breakfast

Stayed in April 2025

Smell of cigarette smoking coming in from one of the room windows nearby. Even though it's non-smoking floor (or hotel?).

Location.

Stayed in March 2025

Nothing

Am very happy with my stay in Novotel Bell Tower. Excellent location. Room is very clean, comfortable and spacious. Nice touch of complimentary afternoon tea with light snacks. Front desk reception staff are helpful. A special call out for the lady staff (刘巍) who manages the tour desk. She is extremely helpful and went beyond her call of duty very early one morning to help me sort out an issue on the museum tickets. I will definitely stay here again.

Stayed in March 2025

Quiet despite it is in the city centre. Locality and proximity to the subway station. Clean and comfortable. Staff are pleasant and helpful.

Stayed in March 2025

Language barrier poor communication

Comfortable breakfast buffet excellent

Stayed in February 2025

Room with no window

Location and hospitality

Stayed in February 2025

The hotel should not shut the aircon off during winter. The room is very stuffy without the aircon.

I like the free high tea offered by the hotel. Very thoughtful to offer small bite and red dates tea for the guests. The staff is extremely helpful with my query.

Stayed in December 2024

I had a wonderful stay at this hotel. The room was spotless and inviting, with a warm atmosphere that made me feel at home. The location was unbeatable, close to everything I needed.

Stayed in January 2025

Location was very close to the Metro so was very convenient.

Stayed in November 2024

There is no access to the outside as the window has access to the airwell only. There is hardly natural light that come into the roon.

The location and the housekeeping is excellent. The staff are friendly especially mr ethan chai who helped us to make our stay comfortable and went out of his way to ensure our safe trip to the airport. He is only among a few staff that can understand english though not much. Thank you ethan for making our stay at the hotel wonderful. There is also tea served from 2-5 pm which is wonderful.

Stayed in November 2024

Not enough closet space. Doors (including shower and toilet) slam loud. More western options for breakfast, please.

Location ( right in front of metro exit and lots of restaurants and shops), toilet, shower, room size (privilege king), pillows( one hard and one soft). Didn't use other facilities, so I can't comment. Staff friendly - from reception to cleaning staff.

Stayed in October 2024

I can not think of anything I didn't like the property

Full service hotel, nice staff, willing to make the guests as comfortable as possible. The location is very good. I rate this hotel 5 star

Stayed in October 2024

all good, staffs helpful. they also helped me with my package delivery.

Stayed in September 2024

Just one day not clean great my room and bathroom The buffet need more food

All it’s ok

Stayed in June 2024

The room has a slight sewer smell but it can be masked wt a freshener.

The location is amazingly good!

Stayed in May 2024

The lack of English in an international hotel of this size and reputation. I left my phone in a taxi - my fault - but I have messaged the hotel twice to write a report for me as they did try to help on the night but I need a report from them so I can claim it on insurance but no response from staff.

The location and room were wonderful.

Stayed in October 2024

Location, with no accessible to the front of the hotel.Drop off it at the side road. Staffs hardly speak English,which is a problem for non chinese speaking. If you are on a early morning flight like 0830,as the travelling time take 1 hour to the airport. Which u wl need to skip breakfast as the servicing open at 0700.Remember to book your room excluded breakfast. The packed breakfast, is pack bread,which you can get at the convenient store,no coffee,which they can do better. If you have a Tourist Group for early morning,that will be a problem as just 2 lift servicing in house guest to room and going down to the street level.

Location, accessible to Metro and walking distance to eateries within the vicinty. Plus is the bus to take to the Warrior Terracotta museum.which is 1 hour ride and is located behind the Hotel side lane.

Stayed in October 2024

King size bedroom description is 'quiet street view' . In actual situation, room has a window, but its facing a wall!! Where is the street view?? Asked for actual street view, but was told to upgrade with additional money - but its twin bed, not king size bedroom. Hotel must describe its room properly, so that we can make better choices in selecting our hotel stay.

Stayed in June 2024

There are no comments available for this review

Stayed in August 2025