I didn’t like that the staff can’t speak english

I liked the garden inside

Stayed in June 2025

The hotel is quite dated. The public spaces are nice and well maintained. Breakfast is extraordinary and delicious. The pools are very nice. The room is stylish but dated. However ours had a deck and a small strip of grass. The deck was filthy and a dump. It does not get cleaned. Not worthy a luxury hotel. Unbelievable. There was a rusty lamp with dodgy cables. Very unsafe.

Stayed in February 2025

It was unfortunate that the pool slide did not work during our entire stay, (of a week) but they did try make up for it.

The location of this resort is unbelievable, the privacy (it really has a private beach) is exactly what I would have expected from a Mandarin Oriental. There is a lot of Ocean life and coral easily viewed with goggles (and snorkel). The staff do attempt to please to the best of their ability, however English is a little bit lacking.

Stayed in October 2024

No shelves in the shower for personal toiletries. No clothes line in the toilet. The drawers in the room kept sliding out for no reason I.e. old mechanism not well maintained. Most importantly we had a child and the balcony sliding doors had no child safety lock (unlike the other hotel in Sanya we stayed at). Lastly, according to the resort map beach had a designated swimming area but in reality it wasn’t marked out and the actual person at the beach said swimming wasn’t allowed… which for a beach resort is pretty ridiculous.

The pool though there are two and the other was under maintenance. The breakfast buffet is awesome! The Cantonese hainanese restaurant was also very good. The snorkelling was quite nice too as the hotel has a protected coral beach - though a bit costly. In the general area very nice resort setup and not too inconvenient to get into town via taxi.

Stayed in April 2024

Breakfast , pool and facilaties were great

Stayed in January 2024

The beach was a bit sharp for swimming and I would have been happier if the sailing had been complimentary and solo.

Once we moved from a Hillside room to the Ocean side we were very satisfied with our room and the facilities are excellent. We got exceptional service from Make at breakfast, he remembered our routine which was a really nice touch. The gym, leisure centre and spa are all excellent. Alex and Lily on reception were very helpful, as were all of the staff generally.

Stayed in September 2023

poor knowledge of English for majority of the hotel staff

Everything

Stayed in June 2023

a lot of bug bites, very itchy and red, we got like 20 bites each, we had a few horrible night of sleep… it’s common for sure with such high humidity and the tropical set up but it really made a dent in the perfect holiday. not sure what could have been done though.

location, amazing pool, great food, hidden gem, private and quietness. staff was very helpful, providing us with the room we wanted, and helped us to book another room with a garden which we appreciated a lot

Stayed in June 2023

not enough choice of lunch and dinner

location, lay out

Stayed in December 2022

Beautiful location and the pool pavilion room was amazing. Elena was amazing with any requests we had. Nothing was a problem.

Stayed in June 2025

Only small amount staff speaking English very badly , jacuzzi outside not working ,cleaning room very bad left empty bottle 3 days , very limited food menu and restaurants

Location

Stayed in May 2025

Not applicable

It has a distinctive style.

Stayed in March 2025

Rooms remind me of motel 6 in USA . The exterior design of the rooms and layout is more like 1960 American Motel. Thin walls , no privacy . If your on the first floor which was out case upstairs and side rooms noise , yelling , drinking , moving furniture can cause you a massive sleep deprivation!

Green a s peaceful !

Stayed in January 2025

Everything!

Stayed in January 2025

The service however was not up to the standards of a 5 star mandarin oriental hotel. No one in the hotel was able to communicate in English, that I understand it’s difficult in china but you would not expect that in a hotel like the Mandarin There were a few events during the weekend on the hotel and the next day all the aftermath of the events was scattered around the main areas for hours. The cleaning of the room was deficient with some stains under the bed and there was a bag of leaves just left at our front door for a few hours. We ordered room service and it took them 3 visitors to get some water and ice over to our room bc of the English. And on top of that when we had to leave the hotel they were unable to arrange any sort of taxi or pick up to the airport so we had to walk all the way to the main city center in order to get a cab there..

The place was amazing. The pools, the view, the whole set up, the room, gym, general amenities as all the Mandarin Hotels where insane

Stayed in December 2024

value for money is pretty low for what I pay for ....pool was always closed...only one pool was opened the other were always close ....beach is horrible for a beachfront hotel. nothing significant and I paid a premium

staff

Stayed in November 2024

When it rains one of the outdoor restaurants is moved inside. I wouldn't recommend doing it as it was not the same experience at all indoors.

Staff were lovely, very friendly and helpful. The restaurants were excellent and we had some fantastic meals.

Stayed in October 2024

Perfect getaway resort with beautiful views and facilities. Chloe was super sweet preparing some anniversary surprises for my wife and I.

Stayed in August 2024

Being one of the most famous hotel in sanya, I had a high expectation for it. I booked it as I saw a lot of people saying staying at MO is the best thing to do in Sanya and you can fully experience the beauty of this city here, which was true. the scenery was so nice in there and the holiday vibe was great. BUT, the hotel facility was sooo old! I mean the hotel room itself, as you can see from my photo, the buttons were old and got dirt on it. We did not feel comfortable when stepping into the room as it was sooooo humid! The smell and the feeling was disgusting, we had to turn on strong AC for it. I stayed at a few other hotels in Sanya but none of it got this problem (and MO is the most expensive among all of them). If I could choose again, I won't visit this hotel, considering the price. DO NOT RECOMMEND!

this hotel got its own beach which you can pay for snorkeling(RMB220/hr) /stand up paddle (RMB200/30mins). The size of the hotel was huge, you need to call for hotel's battery car for transportation within the hotel. The sunset was so beautiful in there. breakfast was alright, there were too many people there

Stayed in January 2024

Ok

Ok

Stayed in January 2024

Hotel has incredible garden. Breakfast very good choice. Very polite staff. Mihail manager is person who helped me everything I needed , and more than that. He was very proffesional and friendly.

Stayed in October 2023

Love the location. It’s close enough to the tourist area to easily get to, yet quiet when you want. The sunset bar has gorgeous views, a beautiful breeze, and delicious drinks.

Stayed in July 2023

—

The location is the best I have been in Sanya. The hotel is beautifully arranged. All staff very friendly, addressed me by name without having met me before. Very attentive.

Stayed in June 2023

it is forbidden to swim in the sea, it is very disappointed as I’m a huge fan of the sea

The hotel is very clean, stuff is friendly, great spa, delicious breakfast, professional managers. in general I like the hotel very much

Stayed in May 2023