N/A

Great location, great view, great facilities, great hotel.

Stayed in July 2025

Absolutely nothing!

The welcome from the staff when you arrive is amazing. The staff are friendly, polite and go above and beyond in order to assist you. The hotel is stunning and the rooms and bathrooms are definitely 5 star. The choice at breakfast is enormous, with everything freshly prepared.

Stayed in August 2025

The view and the location.

Stayed in August 2025

I wish I knew it was so close to the metro station from day one.

The bed, the view, the location.

Stayed in August 2025

Great location, facility, and staff!

Stayed in June 2025

Seems nothing. As we had only stayed for two nights, it's a bit pity for not having tried their swimming pool. So, it gives us a reason for revisiting such a lovely hotel again.

The breakfast offers a great variety of local, Asian to International cuisine, which are also delicious and fast in replenishment. The location is very convenient that close to the famous shopping malls and Jing An Temple, which is extremely beautiful, in particular when lights turn on during nighttime. The decoration of the hotel is also great, with a calm yet grand atmosphere. One point worth mentioning is that we took a taxi from Long Yang Road Station to the hotel. However, the taxi driver did not charge us according to the meter, but saying that it should cost RMB 200 (with a non-official receipt given to us). We told the hotel staff of such bad experience. The hotel staff was so enthusiastic and proactively assisted us to try to lodge a complaint to the taxi calling platform or the taxi driver direct. Despite it was unsuccessful at last, his attitude and services offered deeply impressed us, which have gained our appreciation.

Stayed in June 2025

Not too many options at breakfast for someone whoe is coming from Middle East. There was a little bit of dust in the room cabinets

Everything is great about this hotel .. beds are comfortable, quite rooms, amaaaaazing staff, especially a girl on the reception named Camile who was very helpful, supportive, and patient.

Stayed in June 2025

nothing that comes to mind - we were treated very well from the front desk to the in house staff

we like the location and the facilitie and the cleanliness

Stayed in June 2025

Good location and friendly staff

Stayed in June 2025

nothing!

amazing central location, a steps away from Nanjing shopping street and bunch of restaurants. We got room with beautiful city view and Jing’an temple that light up during the night. Concierge is really helpful to book restaurants, and suggesting everything we need. Breakfast has immense options. Bed & room is very comfortable. Shout out to Camille from reception staff who makes everything super easy breezy, from the personal greetings, in room check in even she have little surprise birthday cake for me! Definitely will return when we go back to Shanghai!

Stayed in June 2025

However, later I found out there are dust and powder in sofa that got into my black pants. And the management did address it immediately and put covers on sofa. Water leaks from glass door after shower.

Location and breakfast were great.

Stayed in March 2025

I loved everything. It was expensive but worth every penny.

It was heaven- nothing to fault. Nothing was too much trouble and was of great quality. I loved using the Horizon club which offered endless drinks and lots of snacks.

Stayed in May 2025

wifi was useless

Everything

Stayed in May 2025

N/A

Location

Stayed in April 2025

Great location, state of the art property

Stayed in April 2025

Hotel could have on hand a list of recommended facilities nearby such as pharmacies, market and restaurants, as it's non-trivial for a foreign to find/search for these things.

Excellent stay. Very comfortable. Breakfast is very good considering Asia standards. Hotel is connected underground to the subway through the mall, 5min walk, no stairs.

Stayed in April 2025

Location Cleanliness

Stayed in April 2025

The hotel wouldn’t recommend any restaurants to us. They said everything was closed when in fact this wasn’t true

what a wonderful hotel and incredible staff

Stayed in April 2025

I sprained my foot the first night I was in Shanghai. The staff were very helpful and brought ice to my room and even offered to help if I needed to go to the hospital. The next day my family went out and I ordered a walking stick and some compression socks over Dianping but I had some trouble with the app and the hotel sent a concierge to come to my room to help me with the order. The next night, the staff who attended to me the first night called to check on me and even brought me Yunnan Baiyue for me to spray my foot. I am thankful to all the staff for helping me and taking care of me during my entire stay. They really went out of their way to assist me.

Stayed in April 2025

Lounge breakfast service. Lounge access was forgettable

Check in service and staff, housekeeping staff

Stayed in April 2025

Overall stay great

Clean high floor view great. Staff super nice and great concierge service for advices and follow up (Alan concierge thank you!)

Stayed in March 2025

No

The location is convenient. Close to MTR.

Stayed in March 2025

We were asked to pay extra to upgraded. But the bath room really needed to be updated. The money was not worth enough.

The view of the room, so wonderful!! The location, and people here they are so friendly.

Stayed in March 2025

Responsive staff with swift handling. Very good locations with many eateries around and many fashion stores near by. Hotel facility are all in good condition.

Stayed in February 2025