Reviews of J Hotel, Shanghai Tower - Above All Else, Overlooking the Bund
No. 126 Dong Tai Road, Pudong, 200120 Shanghai, China
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewRoom,food and staff
Nothing
Thank you for staying with J Hotel Shanghai Tower. J Hotel weaves together broad influences from different realms of art and culture to bring a unique luxury perspective to Shanghai. It merges artistic touches throughout its design for palatial staterooms and the best in lifestyle, wellbeing, food & beverage, technology, and hospitality services, presenting an exclusive travel experience crafted with authentic Chinese flair. We are looking forward to welcoming you in the near future at J Hotel Shanghai Tower. Director, Learning & Development and Quality Assurance
Thank you for staying with J Hotel Shanghai Tower. J Hotel weaves together broad influences from different realms of art and culture to bring a unique luxury perspective to Shanghai. It merges artistic touches throughout its design for pala… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThey followed my request for a specific view - and even though this took some time (including a late check-in) they did well in a professional manner.
The entrance was confusing - no one came up to us to show us the direction of the lobby in spite of many staff waiting around. Normally you would be immediately supporter the moment you walked in. Small thing - but it was a first impression.
We sincerely appreciate you taking the time to share your detailed feedback about your stay at J Hotel Shanghai Tower. It’s wonderful to know that our team professionally fulfilled your request for a specific view, even with the late check - in—this reflects our commitment to personalized service, and we’re thrilled it left a positive mark. Regarding the entrance experience, we deeply apologize for the confusion. First impressions are crucial and this feedback is invaluable; we’ll reinforce training to ensure our team consistently delivers the attentive, seamless welcome J Hotel aims to provide. Thank you again for your honesty and we sincerely hope to welcome you back soon to showcase our enhanced hospitality. Warm regards, J Hotel Shanghai Tower Director of Learning & Development and Quality Assurance
We sincerely appreciate you taking the time to share your detailed feedback about your stay at J Hotel Shanghai Tower. It’s wonderful to know that our team professionally fulfilled your request for a specific view, even with the late check… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewI was very upset when I arrived and others were given priority over me at check-in. That really bothered me
I was very upset when I arrived and others were given priority over me at check-in. That really bothered me
We are truly sorry to learn that your check - in experience at J Hotel Shanghai Tower fell short of expectations, causing you distress. Your feedback is deeply valued, as it serves as a crucial reminder for us to enhance our service standards. The check - in process is meant to be a seamless and welcoming start to our guests' stays, and it is disheartening to know that we failed in this regard. We have immediately shared your comments with our front - desk team and will be conducting a thorough review of our check - in procedures. Thank you again for your valuable feedback and we sincerely hope to have the opportunity to make amends and provide you with a truly exceptional stay in the future. J Hotel Shanghai Tower Director of Learning & Development and Quality Assurance
We are truly sorry to learn that your check - in experience at J Hotel Shanghai Tower fell short of expectations, causing you distress. Your feedback is deeply valued, as it serves as a crucial reminder for us to enhance our service standar… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in May 2025
Verified reviewHuge room, very comfortable, very well equipped, with a stunning view on Shanghai. Really amazing.
All was perfect, nothing to complain.
Thank you for staying with J Hotel Shanghai Tower. is located atop the 632-meter Shanghai Tower in the heart of Lujiazui, offering a bird's-eye view across the whole expanse of Shanghai. From this unparalleled location, guests can savor a view above and beyond all else. The horizon stretches clear from Hongqiao Airport in the west to the Yangtze River's powerful entrance into the East China Sea. It also provides a rare perspective on the nearby Oriental Pearl Tower and the Bund, offering a chance to contemplate the city's rich historical evolution. We are looking forward to welcoming you in the near future at J Hotel Shanghai Tower. Director, Learning & Development and Quality Assurance
Thank you for staying with J Hotel Shanghai Tower. is located atop the 632-meter Shanghai Tower in the heart of Lujiazui, offering a bird's-eye view across the whole expanse of Shanghai. From this unparalleled location, guests can savo… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewI loved the hotel.
Thank you for staying with J Hotel Shanghai Tower. J Hotel inherits the essence of “benevolence” advocated by Chinese Confucianism. Personalized, heartfelt services in an environment inspired by fashion and art. Exquisite, sumptuous delicacies surrounded by an atmosphere of elegance. This is J. “Like a Gentleman, with a Benevolent Heart”. We are looking forward to welcoming you in the near future at J Hotel Shanghai Tower and experiencing modern Chinese hospitality again. Director, Learning & Development and Quality Assurance
Thank you for staying with J Hotel Shanghai Tower. J Hotel inherits the essence of “benevolence” advocated by Chinese Confucianism. Personalized, heartfelt services in an environment inspired by fashion and art. Exquisite, sumptuous delic… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe J Hotel Shanghai Tower delivers a truly elevated experience, both literally and figuratively. My upgraded Stateroom was a showcase of refined modern luxury, with a glossy dark floor, cream and gold accents, a superbly comfortable bed, and an elegant bathroom featuring a marble-bench rain shower and sculptural bathtub. Every detail was thoughtfully considered – from the Nespresso machine and premium minibar to whisper-quiet climate control and fully electronic curtains and lighting. The views over the Huangpu River and Shanghai’s skyline, especially by day, were simply breathtaking. Breakfast was outstanding, combining a refined buffet with à la carte options, fresh berries, multiple nut varieties, unsweetened yoghurt, and exceptional service. Staff throughout the stay were attentive without intrusion, anticipating needs before they were voiced. The bar offered spectacular river views, superb cocktails, and a refined atmosphere once the live music began. A takeaway breakfast box prepared for my early departure was beautifully presented and freshly made – a wonderful gesture.
On the ground floor outside the building, there was no one present to welcome me or assist with luggage – an unexpected gap in service for a hotel of this level. In the rooms, the building’s double façade creates a gap between the windows and the outer glass wall, making the view slightly less immediate than marketing images suggest; at night, the tinted outer glass significantly darkens the outlook. At the bar, there were no vegetarian snacks available on the menu apart from the complimentary nuts and grissini, which felt like a serious oversight for a hotel of this standard. Background music before the live performance in the bar was oddly mismatched, creating a sleepy atmosphere. The spa was closed for maintenance during my stay.
Thank you for staying with J Hotel Shanghai Tower and sharing your detailed experience. We are delighted that you relished the refined modern luxury of your upgraded Stateroom, the breathtaking vistas, the outstanding breakfast, and the attentive service from our staff. However, we sincerely apologize for the shortcomings you encountered, and regarding the spa, we would like to inform you that it is currently undergoing internal upgrading to enhance facilities and services, aiming to provide an even more exceptional wellness experience in the future. We will take immediate and thorough measures to address them, enhancing every aspect of our service and facilities. J Hotel Shanghai Tower is committed to merging artistic elegance with top-notch hospitality, creating an exclusive travel experience imbued with authentic Chinese charm. We truly hope to have the opportunity to welcome you back soon and provide you with a flawless stay that lives up to your expectations. Director, Learning & Development and Quality Assurance
Thank you for staying with J Hotel Shanghai Tower and sharing your detailed experience. We are delighted that you relished the refined modern luxury of your upgraded Stateroom, the breathtaking vistas, the outstanding breakfast, and the at… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewPerfect
Nothing
Thank you for staying with J Hotel Shanghai Tower. We sincerely thank you for your affirmation of our service. We are committed to inherit the essence of “benevolence” and provide services based on guest preferences and respond to requests. We are looking forward to welcoming you in the near future at J Hotel Shanghai Tower. Director, Learning & Development and Quality Assurance
Thank you for staying with J Hotel Shanghai Tower. We sincerely thank you for your affirmation of our service. We are committed to inherit the essence of “benevolence” and provide services based on guest preferences and respond to requests.… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewOne of the best hotels in shanghai. Every thing perfect, I have never seen a professional hotel like this . Thank you
This question not for this hotel
Thank you for staying with J Hotel Shanghai Tower. J Hotel weaves together broad influences from different realms of art and culture to bring a unique luxury perspective to Shanghai. It merges artistic touches throughout its design for palatial staterooms and the best in lifestyle, wellbeing, food & beverage, technology, and hospitality services, presenting an exclusive travel experience crafted with authentic Chinese flair. We are looking forward to welcoming you in the near future at J Hotel Shanghai Tower. Director, Learning & Development and Quality Assurance
Thank you for staying with J Hotel Shanghai Tower. J Hotel weaves together broad influences from different realms of art and culture to bring a unique luxury perspective to Shanghai. It merges artistic touches throughout its design for pala… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewBreakfast, Grandsuite room
Thank you for staying with J Hotel Shanghai Tower. is located atop the 632-meter Shanghai Tower in the heart of Lujiazui, offering a bird's-eye view across the whole expanse of Shanghai. From this unparalleled location, guests can savor a view above and beyond all else. The horizon stretches clear from Hongqiao Airport in the west to the Yangtze River's powerful entrance into the East China Sea. It also provides a rare perspective on the nearby Oriental Pearl Tower and the Bund, offering a chance to contemplate the city's rich historical evolution. We are looking forward to welcoming you in the near future at J Hotel Shanghai Tower. Director, Learning and Development and Quality Assurance
Thank you for staying with J Hotel Shanghai Tower. is located atop the 632-meter Shanghai Tower in the heart of Lujiazui, offering a bird's-eye view across the whole expanse of Shanghai. From this unparalleled location, guests can savo… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewThe view was great and the staff was well trained and friendly. The room was nice.
The spa was closed and no real alternative was provided in addition we were not made aware of the scams going on in the city by the staff which i believe should have been done. We were scammed out of rmb 10 000 in a restaurant as a result. Otherwise the food was underwhelming given the standard the staff holds up to.
Dear Guest, Thank you sincerely for taking the time to share your feedback on your recent stay at J Hotel. We are truly delighted to receive your recognition of our stunning views, well-trained and friendly staff, and the comfortable room—these are all areas we continuously strive to excel in, and your kind words mean a great deal to our entire team, motivating us to maintain and elevate our standards. We would like to offer our heartfelt apologies for the disappointment caused by the closure of the spa and the lack of alternative options provided during your stay. This oversight does not align with our commitment to delivering exceptional service, and we deeply regret falling short of your expectations. In fact, we are currently featuring an exclusive collaborative wellness package in partnership with LA Prairie, designed to offer a luxurious and rejuvenating experience. Furthermore, if you prefer to explore spa options beyond the hotel, our butler team and concierge would be more than happy to recommend reputable establishments in the vicinity, ensuring you have a fulfilling wellness experience. Regarding dining, we would like to take this opportunity to highlight that J Hotel is home to seven distinctive restaurants and bars, each offering unique culinary artistry high above the clouds. With their exquisite design, artistic decor, and breathtaking views of Shanghai, they are crafted to provide a memorable dining experience. Additionally, if you plan to dine outside the hotel, our butler team and concierge are always at your service to recommend restaurants tailored to your preferences—please do not hesitate to reach out to them for personalized assistance. We sincerely regret that your overall dining experience did not meet your expectations, and we would be honored to have the opportunity to serve you again, allowing us to showcase the full breadth of our hospitality and make amends for any shortcomings during your previous stay. Please feel free to contact us directly at your convenience if you wish to discuss your stay further; we are eager to listen and address any concerns. Thank you once again for your valuable feedback, which is instrumental in helping us improve. We sincerely hope to have the pleasure of welcoming you back to J Hotel soon. Sincerely, Peggy Zhu Director, Learning and Development and Quality Assurance
Dear Guest, Thank you sincerely for taking the time to share your feedback on your recent stay at J Hotel. We are truly delighted to receive your recognition of our stunning views, well-trained and friendly staff, and the comfortable room—… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in June 2025
Verified reviewBeautiful building, outstanding facilities.
Thank you for staying with J Hotel Shanghai Tower. Located in the heart of Shanghai’s bustling Lujiazui financial hub, J Hotel Shanghai Tower sits perched high in the clouds, presenting breathtaking views. As an almost secret, heavenly oasis of peace and tranquility, the hotel elevates the luxury hospitality experience to a new level of service and elegant, spacious comfort. All that is instilled with a gracious blend of modern Chinese hospitality. We are looking forward to welcoming you in the near future at J Hotel Shanghai Tower. Director, Learning and Development and Quality Assurance
Thank you for staying with J Hotel Shanghai Tower. Located in the heart of Shanghai’s bustling Lujiazui financial hub, J Hotel Shanghai Tower sits perched high in the clouds, presenting breathtaking views. As an almost secret, heavenly oasi… Show more
Reviewed: 15 July 2025 · Stayed in May 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in June 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewThe staff were incredible, very friendly, the complimentary food (afternoon tea and breakfast) was top quality.
The restaurants do have service charges, which are hard to see and are usually 15%. They should be more noticeable or mentioned when taking orders.
Thank you for your kind words and for taking the time to share your experience at J Hotel. We have shared your comments with the relevant departments to ensure that we continue to improve our services. We are truly honored to be a part of your journey and looking forward to welcoming you in the near future at J Hotel Shanghai Tower. Director, Learning & Development and Quality Assurance
Thank you for your kind words and for taking the time to share your experience at J Hotel. We have shared your comments with the relevant departments to ensure that we continue to improve our services. We are truly honored to be a part of y… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified review