Nothing

Room,food and staff

Stayed in August 2025

The entrance was confusing - no one came up to us to show us the direction of the lobby in spite of many staff waiting around. Normally you would be immediately supporter the moment you walked in. Small thing - but it was a first impression.

They followed my request for a specific view - and even though this took some time (including a late check-in) they did well in a professional manner.

Stayed in August 2025

All was perfect, nothing to complain.

Huge room, very comfortable, very well equipped, with a stunning view on Shanghai. Really amazing.

Stayed in May 2025

I loved the hotel.

Stayed in August 2025

On the ground floor outside the building, there was no one present to welcome me or assist with luggage – an unexpected gap in service for a hotel of this level. In the rooms, the building’s double façade creates a gap between the windows and the outer glass wall, making the view slightly less immediate than marketing images suggest; at night, the tinted outer glass significantly darkens the outlook. At the bar, there were no vegetarian snacks available on the menu apart from the complimentary nuts and grissini, which felt like a serious oversight for a hotel of this standard. Background music before the live performance in the bar was oddly mismatched, creating a sleepy atmosphere. The spa was closed for maintenance during my stay.

The J Hotel Shanghai Tower delivers a truly elevated experience, both literally and figuratively. My upgraded Stateroom was a showcase of refined modern luxury, with a glossy dark floor, cream and gold accents, a superbly comfortable bed, and an elegant bathroom featuring a marble-bench rain shower and sculptural bathtub. Every detail was thoughtfully considered – from the Nespresso machine and premium minibar to whisper-quiet climate control and fully electronic curtains and lighting. The views over the Huangpu River and Shanghai’s skyline, especially by day, were simply breathtaking. Breakfast was outstanding, combining a refined buffet with à la carte options, fresh berries, multiple nut varieties, unsweetened yoghurt, and exceptional service. Staff throughout the stay were attentive without intrusion, anticipating needs before they were voiced. The bar offered spectacular river views, superb cocktails, and a refined atmosphere once the live music began. A takeaway breakfast box prepared for my early departure was beautifully presented and freshly made – a wonderful gesture.

Stayed in August 2025

Nothing

Perfect

Stayed in August 2025

This question not for this hotel

One of the best hotels in shanghai. Every thing perfect, I have never seen a professional hotel like this . Thank you

Stayed in August 2025

Breakfast, Grandsuite room

Stayed in August 2025

Beautiful building, outstanding facilities.

Stayed in June 2025

The restaurants do have service charges, which are hard to see and are usually 15%. They should be more noticeable or mentioned when taking orders.

The staff were incredible, very friendly, the complimentary food (afternoon tea and breakfast) was top quality.

Stayed in July 2025

The breakfast was excellent. The variety and quality of the food were all exceptional. Only suggestion is I hope there will be oatmeal, although you can order on the spot.

I stayed in the J hotel for three nights. It was an amazing experience. It exceeds my expectations for a hotel in all aspects. I strongly believe that whoever travels to Shanghai, as long as financially capable, staying in this hotel is a must. Otherwise, the trip to Shanghai would not be considered complete, and you will regret it.

Stayed in April 2025

Nothing. Everything was just perfect

I simply had an exceptional stay. This hotel deserves more than 5* rates. Attentive, extremely helpful staff, ready to go extra mile to help you. My Thanks also to my personal butler Alex , who always went an extra mile . The Building of J Hotel , The Shanghai Tower speaks for themselves. It’s a piece of art. The Hotel have absolutely everything. Comfort, Clean, Hospitality, Art, Location, Breakfast and Afternoon Tea. The room are so spacious and very modern. I especially want to thank you for the surprise that was waiting for me in my room. A cake with a dedication for my birthday. It made my day even more special.

Stayed in March 2025

best hotel I ever stayed in my life.

Stayed in January 2025

Entrance on groundfloor is not that welcoming for a hotel of this superior class

We did not use breakfast

Stayed in January 2025

The hospitality, the service, the amenities were all good.

Stayed in January 2025

V dry air in room no humidyer :(

All perfect as expected

Stayed in November 2024

Environment and service are exceptional

Stayed in November 2024

Exceptional service, spacious room and everything was just perfect.

Stayed in October 2024

All doors of bathroom are transparent, including toilet and shower room, lack of privacy. There is no difference between having a door and without a door.

J hotel has great location which can overlook whole Shanghai. The hotel offers free afternoon tea that has variety choices. Every room has picture windows from which can see the whole Shanghai. Bed and pillows are soft and comfortable. Breakfast is extraordinary, having both buffet and À la carte choices. The foods have Michelin 3 star quality, tasty and exquisite. I will choose J hotel whenever I go to Shanghai again.

Stayed in September 2024

Nothing. Pure perfection

Attentive, extremely helpful staff. Yi lounge staff shout-out (thankyou Robbie!) are very friendly and full of great Shanghai recommendations. Pretentious to a fault, beautiful city views, pure luxury and soundproof rooms. Better sleep than your own home. Highly recommend. Do I have to checkout?

Stayed in September 2024

Everything was exceptionally

The staff all spoke English, and went the extra mile to help you. I am very impressed and would recommend it

Stayed in August 2024

The property is not able to arrange tour trips. They can arrange taxis but not tour trips.

Great location. Stunning views.

Stayed in July 2024

Bring VPN to china. None of my apps worked in the hotels WIFI.

Stayed in June 2024

That the hotel is missing a jacuzzi, sauna, steam room.

All the staff are very nice!! The tea time amazing and breakfast delicious, beds and rooms are great love it!!

Stayed in June 2024