None

Excellent location and facilities, especially our butler Jiff had provided professional service and comprehensive information even before we checked in. They have provided daily kids club activities from morning till the night! Very good buffet breakfast and highly recommend the Chinese restaurant in the hotel.

Stayed in July 2025

NA

The location is close to the duty free shop which has plenty restaurant options.

Stayed in April 2025

I like swimming in the sea, and unfortunately this isn't allowed by the government due to safety concerns...

The room was fantastic, the Aquarium and Aqua restaurant were also unmissable. The breakfast was probably the best of the included breakfasts we experienced in the 6 different hotels we stayed at. The pool was heated, unlike the previous pool at the previous hotel which was only good for doing laps. Live music in the evenings was also very nice.

Stayed in January 2025

experience green

Stayed in January 2025

Nothing. The hotel was clean, spacious, well attended and maintained with lots of things to do.

There are lots of activities for children all included with the price of our room. Plus an arcade that my children loved. The staff were so kind, friendly and helpful. I lost my phone and one of the cleaning staff helped me find it. It was my daughter’s birthday and they surprised her with a cake and souvenir bag. The breakfast buffet was incredible and the Chinese dinner we had at their Chinese restaurant was delicious. The room was spacious, clean with a bath on the balcony. 2 pools, excellent kids indoor play area and access to the beach.

Stayed in August 2024

Nothing

Everything

Stayed in July 2024

Minor things we can forget such as property maintenance (after the amazing service)

Joanna, Carter and Ferdie. These guys are amazing workers. I wrote a review on the intercontinental site already! But basically these guys did their best to keep my family satisfied from start to finish to compensate the minor hiccups.

Stayed in July 2024

The bed and pillow could be more comfortable for our own experience.

Very good facilities and hardware, location, very friendly for kids, super friendly staff working in the reception and kids club. The underwater restaurant is great!

Stayed in July 2024

Sand Flies…got bitten badly on our first evening likely at Cabana where we had drinks/snack and a short stroll at the beach just in front.

Lovely room and size was great! A property with vast area and walking spaces. Lots of green. Love the deep aquarium - the species of aqua life and their numbers were just nice for that space…pls do not add more or ensure a good swimming space for them.

Stayed in June 2024

Adult pool closed for maintenance for the duration of our stay..

Friendly and helpful staff. Location is great and their private beach is kept very clean Free airport shuttle.

Stayed in June 2024

I understand it's a resort but the location was surrounded by duty free malls. No local shopping malls, supermarket etc. it was also hard for us to order food in as we didn't have a local number. The staff however went the extra mile to help us with. Resort food is very expensive

Breakfast spread was awesome. We were very satisfied with our room.

Stayed in May 2024

The lobby was quite warm and humid, access to beach was quite a walk

Room was great, breakfast have ample of choices, activities were so full that my kid enjoyed the most.

Stayed in May 2024

Everyone who comes to Hainan must be aware that it is prohibited to swim in the sea except the few beaches, and this hotel, which is the front-line on the perfect beach, is not the exception. Discussing the mistakes we faced in service, one can write a novel about, but all problems were resolved, and we feel it rather funny than disappointing.

Generally the service coincide well with good practices of Intercontinental, namely good and properly equipped room, it is not necessary to ask them to bring toiletries or something, everything is in place. Personnel is attentive and tries to do their best. Coming to Hainan today you should be aware that practically nobody could speak English (and most probably other languages as well), few of them can understand, and you should be patient enough to explain what you want. If you succeed, everything will be done in a blink of an eye and completely in accordance with what was understood. I recommend having mobile internet available to use on-line translation services, which is helpful, but not a guarantee. Hotel restaurants are good quality, but extremely expensive. Breakfast was nice, especially its Chinese dishes, Western part was much more dull and usual. Swimming pools are in perfect condition (as for me, they were too shallow). And it is a pool with sea water, fishes and turtles, which is worthy to mention, and they organise aqualung diving there ;-) instead of open sea. It could be mentioned that there is a duty-free shopping centre nearby where there are a number of good (maybe not very cheap) restaurants, which are twice cheaper than ones in the hotel.

Stayed in April 2024

The room had no closets to store our clothes and belongings, two sinks in the bathroom but only one handsoap, generally a little too much perfume in the soap / body wash / shampoo, swimming at the beach not allowed

Underwater restaurant, Wechat concierge service, pools with foamparty, billard table, huge breakfast selection, beautiful garden, spacious room with bathtub on balcony, fancy hairdryer and electric curtains, beautiful beach, shopping centers with dining options right next to hotel / across the street

Stayed in April 2024

Great breakfast selections and love the private beach! All the staff are super friendly and helpful! Our assistant Lucas was wonderful and helped schedule photoshoot and airport shuttle for us! Will recommend ☺️

Stayed in April 2024

The food menu for room service is not the best.

Great location for accessing the duty free shop and visit Atlantis. Super beautiful and secluded private beach. The service was very good. We could get a crib and a step chair for our toddler. The kids center is also very nice. lots of activities.

Stayed in January 2024

Great service, nice facility and beautiful view.

Stayed in February 2024

Sometimes in the morning outside the room is very noisy, with kids running and shouting. That’s the only thing.

Everything was great, food, staff, executive lounge was fab.! Beach was close…

Stayed in December 2023

1,the facilities are old,also the plants are not that well designed. 2,full of children,much noise. 3.the quality of breakfast needs to be improved.

it has a great,clean,soft and quiet beach.The sea water is cristal clean,but swimming is forbidden. The whole working team tried their best to help us and created a good ambiance for all guests.

Stayed in December 2023

All good. Nothing to complain about.

This hotel was well designed, fancy, comfortable, considerate and well maintained. We upgraded to a room on higher floor and got fantastic sea view. You can watch sun rise sitting in the couch on the balcony or just lying in bed, which was a huge bonus. Room was beautiful and spacious. A lot of things to do in the Hotel. Definitely worth the price and will visit again.

Stayed in September 2023

not able to swin on beech

excellent breakfast and pool

Stayed in October 2023

Really helpful and friendly staff, showed us how to get around the resort when we arrived. The rooms are clean, huge and modern, they top up fruit and little duck sponge everyday! Enjoy our stay so much that this will be our go to hotel when we are here.

Stayed in September 2023

It’s not about the hotel, but the tourist environment in this region, is still developing, not mature yet.

facilities and service are great.

Stayed in July 2023

I stayed here from 25th to 27th June 2025 for a business trip, and the experience was shockingly unprofessional for an InterContinental-branded hotel. As a British business traveller, I required an invoice in English for tax and accounting purposes. The front desk manager, Jasmine Feng, flatly told me it was "impossible" for the hotel to issue any English invoice to any customer. She was dismissive, rude, and completely unwilling to help, both in person and by email. When I checked out, I asked another staff member for help. Jasmine interrupted loudly from the next desk, repeating in a raised voice that it was impossible. This was incredibly embarrassing and hostile. Yet – within 2 minutes, the other receptionist provided the English invoice with no problem at all. So Jasmine was either lying or intentionally obstructing. This level of dishonesty and aggression is unacceptable at any hotel, let alone a 5-star international chain. I have lodged a formal complaint with IHG and hope no other guest has to experience this kind of treatment. Unless this is addressed, I cannot recommend this hotel to international or business travellers. Proceed with caution.

Extremely Disappointing

Stayed in June 2025