Reviews of Hyatt Regency Shenzhen Yantian
1025 Second Haijing Road, Yantian District, Yantian, 518000 Shenzhen, China
#56 of 256 hotels in Shenzhen
Guests' ChoiceReview score
Based on 34 hotel reviews
8.7Score breakdown
-
Cleanliness
8.7
-
Comfort
9.2
-
Location
8.7
-
Facilities
8.5
-
Staff
8.3
-
Value for money
8.1
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
-
Reviewed: 29 April 2025
Ho
Panama29 reviews3 helpful votes8.0“Basically a 4-5 star hotel nearest to the Yantian port with direct access to an adjacent mall.”- • Business trip
- • Couple
- • King Room with Ocean View
- • Stayed 1 night
Coffee was not hot or maybe the milk was too cold? The conclusion is that it wasn't hot enough as it should be.
Breakfast was prettly extensive and impressive.
Stayed in April 2025
-
Reviewed: 24 April 2025
Paul
Hong Kong6 reviews9.0“ok”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 2 nights
Your drinks and bars closed earlier than advertised i arrived too late for anything to eat or drink at a restaurant or bar at 9pm for a hyatt this is very poor
Stayed in April 2025
-
Reviewed: 16 December 2024
Chen
United Kingdom20 reviews2 helpful votes10“Wonderful place!”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Excellent place, view, facility and service, breakfast is exceptional!
Stayed in November 2024
-
Reviewed: 22 July 2024
Philipp
Germany28 reviews1 helpful vote9.0“What a view from the bathtub.”- • Business trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
The mattress was quite hard.
Amazing location. Great value for money. What a view from the bathtub.
Stayed in July 2024
-
Reviewed: 3 December 2023
Kar
Hong Kong19 reviews3 helpful votes9.0“Great place to stay at in Yantian.”- • Leisure trip
- • Family with young children
- • Twin Room with Ocean View
- • Stayed 1 night
The price of the breakfast is reasonable for an international hotel, but it is far more expensive than eateries in the surrounding area.
Location was perfect. Right next to a large mall. Lots of dining choices. Very close to the seaside promendade and park. The gym is the largest hotel gym I have ever seen (it is is also open to the non hotel guests), very well equipped.
Stayed in December 2023
-
Reviewed: 20 September 2023
Pik
Hong Kong8 reviews9.0“Nice story”- • Leisure trip
- • Couple
- • King Room with Ocean View
- • Stayed 2 nights
- • Submitted via mobile
No lobby bar
Good view, nice environment, excellent gym
Stayed in September 2023
-
Reviewed: 1 July 2023
Oc
Hong Kong5 reviews10Exceptional- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 2 nights
From the moment I arrived, I was greeted warmly by the staff and made to feel right at home. The breakfast spread was simply incredible - everything was cooked to perfection and tasted absolutely delicious. But what really made my stay at this hotel so memorable was the staff, especially Ivy. They were all incredibly friendly, helpful, and went out of their way to ensure that we had a comfortable and enjoyable stay. From recommending local restaurants to providing me with extra towels and pillows, they always went above and beyond to make me feel welcome.
Stayed in July 2023
-
Reviewed: 8 June 2023
Nima
Germany61 reviews4 helpful votes9.0Superb- • Leisure trip
- • Solo traveller
- • King Room with Ocean View
- • Stayed 1 night
- • Submitted via mobile
very nice hotel
Stayed in April 2023
-
Reviewed: 22 April 2023
Hemin
United Kingdom4 reviews10“yes”- • Business trip
- • Solo traveller
- • King Room - Club Access
- • Stayed 2 nights
- • Submitted via mobile
staff very good and very friendly. I like that Gym bast gym
really nice and clean
Stayed in April 2023
-
Reviewed: 22 April 2023
Hemin
United Kingdom4 reviews10“ye”- • Business trip
- • Solo traveller
- • King Room - Club Access
- • Stayed 2 nights
- • Submitted via mobile
very clean staff, very friendly
very nice and very good service
Stayed in April 2023
-
Reviewed: 26 March 2025
Chen
United Kingdom20 reviews2 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Room is small for the price, not valuable.
Stayed in March 2025
-
Reviewed: 25 July 2024
Emrah
Turkey26 reviews2 helpful votes1.0“Very old building not worth with this price”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Maybe the location i
All stuff is not trained. Well when I try to check in, they were charging me price ignoring Booking.com payment.
Stayed in July 2024
-
Reviewed: 18 June 2024
Fanmc
Hong Kong13 reviews5.0Passable- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
The room facilities are poor. There is no coffee machine, considering it is a 5 star international hotel and the rate card. Also, there is a serious water leakage problem in the bathroom, both under the water sink and bath tub. It is totally unacceptable 😤
Staff are polite and friendly both of those in front desk and cafe
Stayed in June 2024
-
Reviewed: 5 October 2023
Edwardisms
United Kingdom15 reviews8 helpful votes4.0“Service not up to price point or room quality.”- • Leisure trip
- • Couple
- • Executive King Suite with Ocean View
- • Stayed 2 nights
One of the key reasons we chose this hotel was the reviews on booking.com all talked about how special they were made to feel by the staff. For booking a $1000+ stay, I was unimpressed by the check-in experience, as I was simply (incorrectly) charged and handed my keycards, no questions were asked about the stay. I was asked to pay on both days of my stay and then again upon check-out because they did not realize my booking was for two nights. I'm still not sure why they asked me to pay again upon check-out, but it appears no charge was actually taken from my account at least. You would think when a suite was ordered, some level of recognition or effort would be made as to recognize and acknowledge how much the customer is spending and how long they are staying. We also made it clear through booking.com communication and email, that we were booking this suite for a wedding- no mention or recognition of this fact was made. When I reported the problem with the air-conditioning, I was told they would fix it, but was offered no apology and was instead asked to pay an additional 5000+RMB because they forgot to charge me for my full stay the day before. Again, no apology. As one of my guests put it, “There was a general air of not being welcome.” The air-conditioning in the main living area of the suite was not fully functional and could not get down to a comfortable level. When the issue was reported, it took over 6 hours for an engineer to get to the room. After they arrived, the engineers were professional and fixed the issue. From reading other reviews, it is clear that AC being subpar is not unusual, so again very disappointing that they would not fix or check these issues for a VERY expensive room.
The views are unbeatable, the quality and layout of the suite was generally very good. The housekeeping staff on our floor were extremely friendly and hard working. They provided all our requests for general housekeeping top-ups in the room.
Stayed in October 2023
-
Reviewed: 7 August 2023
Chau
Hong Kong32 reviews1 helpful vote6.0“Unpleasant stay and poor service”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
The swimming doesn’t belong to the hotel and many children have swimming classes. We are not told to bring swimming caps and required to pay $50 dollars per person to buy a swimming cap that is ridiculous. Very unpleasant experience
Clean and comfortable room
Stayed in August 2023
-
Reviewed: 2 May 2023
Keenan
Trinidad and Tobago2 reviews5.0Passable- • Business trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
very basic not very comfortable
Stayed in April 2023
-
Reviewed: 26 May 2025
Yu
Malaysia2 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 6 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in May 2025
-
Reviewed: 27 January 2025
Philippus
China35 reviews5 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • King Room with Ocean View
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in January 2025
-
Reviewed: 28 May 2024
Yu
Malaysia2 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 6 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in May 2024
-
Reviewed: 10 May 2024
מליסה
Israel3 reviews8.0Very good- • Business trip
- • Family with young children
- • Deluxe King Room
- • Stayed 6 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in May 2024
-
Reviewed: 21 November 2023
Natalia
Vietnam10 reviews2 helpful votes10Exceptional- • Business trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in November 2023
-
Reviewed: 3 October 2023
Camille
Hong Kong5 reviews8.0Very good- • Leisure trip
- • Couple
- • King Room - Club Access
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in October 2023
-
Reviewed: 9 July 2023
Xiaofan
Hong Kong23 reviews7 helpful votes9.0Superb- • Leisure trip
- • Solo traveller
- • Deluxe King Room with Ocean View
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2023
-
Reviewed: 18 June 2023
Ma
Hong Kong1 review10Exceptional- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in May 2023
Showing 1 – 25
