The hotel is clean well equipped with all amenities. The staff were friendly and very helpful. I loved the Seaview room it had the best view of the river and city.

Stayed in August 2025

Nothing to report.

We enjoyed our stay very much. Lovely atmosphere, competent staff. Nice and large pool. Front desk is service oriented. E.g. Winnie Liang was extremely helpful.

Stayed in August 2025

I don't know the reason, but they only changed the bed linen once during our 8-night stay.

Breakfast and dinner.

Stayed in July 2025

Great place, great view! Great breakfast))) breakfast here is better then in Marriott in Sanya, Yalongbay.

Stayed in July 2025

Staff need to learn English - just not up to standard!

Buffet breakfast was amazing, view was great for watching Dragon Boat races.

Stayed in June 2025

Your registration counter should have to be improve due to the area are to small and cramp for hotel registration purposes. Notice there waste in space at the coffee terrace. Need to improve coffee terrace.

I have stayed in your hotel few time. Your breakfast are good. Hotel location easily accessible.

Stayed in May 2025

Can’t get local coffee

Location

Stayed in April 2025

The hotel was very nice to upgrade our room to a sea view room on level 9 . Staff was helpful and have good customer advocacy skills. There is a mall that is 5 mins walk from the hotel Which we purchased local souvenir for friends n relatives. we also walk to the beach nearby the mall. And Hainan university which is near to night market which is patronised by youngster n university student is within walking distance from the hotel.

Stayed in April 2025

Nice hotel n staff are helpful n have good customer advocacy skill

Stayed in April 2025

The bed corners have hard, sharp steel. People are protected from a soft pad over the steel. Unfortunately, one pad fell off in my room, and I minorly hurt my lower leg. Good news is that it did not cause a serious infection from the wound. I reported the incident, and the soft pad was placed on shortly afterward. My recommendation to the hotel is that as part of the daily room cleaning routine, soft pads should be checked every time and every day by the cleaning staff. The bed corner without the soft pad is dangerous.

Great view, facing city over the bay. Great breakfast, great shower and others such as a dining table and a kitchen.

Stayed in April 2025

There was some confusion about some of the local tourist areas and how to book them/get there. The staff gave us conflicting information. Maybe it would be good to have some brochures or other information that could help tourists. Other than that, a lovely place to stay!

It is a beautiful place and the rooms are clean and generous in size. The staff was friendly and helpful (Frank even paid for our cab in his e-mailing app- we of course reimbursed him). The breakfast buffet has so many options and is amazing. There are also little touches such as in room amenities. My friends and I enjoyed our stay.

Stayed in April 2025

Gym and Pool

Stayed in March 2025

It was amazing. We accidentally booked the city view room but decided to upgrade to the sea view and it was the best decision made! The room was spotless clean and the balcony really made our whole trip!

Stayed in March 2025

Honestly would've been an absolute dream come true if they had a cold plunge next to the 3 hot springs. It's definitely not a deal breaker though

The location is absolutely impeccable! Loved that there was a pool with heated springs nearby. It was really nice to be able to take a dip and immediately jump into the springs. The gym is fully equipped. Facility is very clean and well maintained. Had an amazing time here

Stayed in March 2025

Every staff at the hotel was very helpful and efficient. We found the bed too small for 2 adults and they accommodated by setting up an extra single bed in the suite for us. Service is always very prompt and polite. No drama. We had a calm and very enjoyable time staying at the hotel. The free photoshoot was a bonus and very enjoyable too. The photos were great - it added to our good memories at Haikou. Thank you!

Stayed in March 2025

Too many customers

Clean, full facilities, friendly staff, location,view…

Stayed in February 2025

Excellent experience. Staff were so friendly. We enjoyed our time at IHG

Stayed in January 2025

None

All stafffs are very helpful. They answered all questions politely and took extra miles to help to arrange transport and carry luggages. Breakfast are superb and excellent. So many varieties of foods to choose from they even have local Hainanese foods. Love it so much! Room are spacious and very clean too! Highly recommended!

Stayed in January 2025

Staff Daisy Qiu went above and beyond to ensure our stay was comfortable, especially for our baby. She took great care to make sure we had everything we needed and was incredibly attentive throughout our trip, making the entire experience enjoyable and memorable. The hotel room is well designed, with great views of the sea. Really clean and well appointed. Breakfast buffet had a wide range of good food choices.

Stayed in December 2024

Every thing was perfect!!

Stayed in December 2024

We checked in twice in this hotel. Rooms were bad at the first stay. 2nd stay was better.

Nice sea view

Stayed in December 2024

Only one toilet situated away from the master bedroom and breakfast choices are many but not very appetising

Location was Great and able to accommodate 3 pax in a room with kitchen and washing machine facilities

Stayed in December 2024

Nothing

Thanks for the upgrade! Room was spacious and comfortable.

Stayed in December 2024

A desk in the room will be better.

A resort like hotel. Beautiful view. Light show every night. Very spacious bathroom with a bathtub by the window. Comfortable bed. House keeping lady Huiqiong Chen is very caring, always asking if we needed anything.

Stayed in November 2024