i had booked for 3 guests and chosen option for breakfast included.. but breakfast was included only for 2 guests and not 3 which i was not aware and not expecting. i had to pay for additional breakfast at hotel.

Good facility and amazing Breakfast 👌 Enjoyed my stay

Stayed in February 2025

The attitude of reception staff

Breakfast

Stayed in January 2025

Aircon is very noisy. Fortunatelly it was not very hot at night and I was able to sleep sleep without aircon. There is no iron but should be. Also some smell from aircon. Hotel looks a bit old.

Location is good. Breakfast was excelent. Some international food is availibe.

Stayed in December 2024

Room too small

Great location

Stayed in October 2024

Good location, comfortable and tasty.

Stayed in November 2024

Carpet on the floor smell musty.

Stayed in July 2024

Very helpful staff, great buffet breakfast, good location..close to the metro.

Stayed in May 2024

Breakfast not the best for western taste but I enjoyed the variety.

Rooms are good and the front of house staff excellent. Location was central to our needs and the metro next door.

Stayed in April 2024

Carpets causes stuffiness in bedrooms. not good for asthma,

Good breakfast. could cater for more vegetarians.

Stayed in April 2024

LED TV is old and small. Lighting a little insufficient. Furniture is a tad old. Medicore sound proof.

Location is perfect. Proximity to eatery places. Friendly and helpful staff. One of the best beds I ever slept on.

Stayed in January 2024

Hotel manager Mrs. Pegy was outstanding. She helped us a lot in the quest to exchange some curency and even went with us to a local bank branch in order to make sure that we get some yuan çash.

Stayed in December 2023

This property needs a serious updates ! 6 days stayed in a rotten carpeted room with terrible smell and stains along the walls. Complaint to staff at front desk, they finally changed us to another wooden floor room. Situation changed immediately since it had a big opened window, fresh air comes in easily. First few days was hot ( 25C ) inside the room, but thermostat was useless since they shut down the central air conditioning system when outside temperature was less then 20C. 😤 Thanks God that the weather temperature dropped later, so the rest of my 12 days there was OK afterward.

Staff were somehow helpful ( at least they tried their best to help ), but definitely friendly. All facilities were old but functionable ! Very big exercise room with 3 big pools. Free self serve laundry room, which is very handy.

Stayed in December 2023

I hope, your company give facilities for consumer , prepare shuttle bus from Hongkong airport to Holiday Inn Hotel in Shenzhen, free of charge

Location is very nice, many restaurant , mall, supermarket etc near the hotel

Stayed in November 2023

More livelier atmosphere in the lobby with sitting arrangement and more restaurants are required , it's very dull, atleast coffee shop should be 24/7 and vegetarian food options .

Front office staff was very supportive and go out of the way to help

Stayed in October 2023

Wifi is not stable

Stayed in September 2023

Low pressure of water in my shower room, in same time the pressure in a bath was normal.

View from 26floor of window was cool

Stayed in June 2023

In general, the room is a bit old with some marks in the toilet.

I would say the service was excellent. The front desk lady was very professional and kind. Especially thanks to the F&B Director Mr. Raymond. I was surprised that his position still doing the service to the guest at the coffee shop. We were in a hurry to have a quick lunch before the meeting. Just asked him about the wine for lunch. ( we are wine professionals) He was very kind to let us taste it before confirming the order. After that the salad was delayed and we didn't have time to enjoy it. He offered us a small fruit plate to apologize for it.

Stayed in May 2023

Nothing important

Confortable and quiet, good breakfast

Stayed in June 2025

Wifi / Internet / Speed and coverage very poor. Nowadays is not normal so weak internet.

Location very good Breakfast very good Friendly staff

Stayed in April 2025

The coffee dispenser only gave a very small cup and the setting was on American but all in all nothing else

The breakfast was great and a good selection of all both Asian and Western foods. The fruit had a great variety and there were no queues to get a table.

Stayed in April 2025

There was a mix up with rooms with twin beds, which Booking.com allowed me to book that were not available when we got to the hotel resulting in us having to book another room at 200 CNY per night staying there for 3 nights. The other serious problem was that I was in the bathroom and the room door opened and a man walked in. I had to quickly brace myself against the door as I did not know who it was. After he closed the front door, I said to him to wait. When I got my clothes on he told me he was given this room. I followed him to reception to sort out this issue to find I had not been properly allocated this room when we checked in. I was then asked by the man at the desk to show my passport, which I refused as I had shown this for the other 2 rooms I had booked. He then cancelled the other man's card and gave him another room. When I then returned to my room, I found he had cancelled my room keys also, so I was unable to get into my room. Went back to reception and had to wait about 15 mins whilst he argued with other customers before I could get my cards reactivated. He apologised, but I was very angry about this mix-up and feeling unsafe which resulted in me putting the chain on everytime I entered the room. This does not give a good impression of Holiday Inn brand and I am unsure if I will stay in one again.

Stayed in February 2025

The coffer.

The service.

Stayed in September 2024

Good

Stayed in June 2024

The room was looking pretty used, but still fine.

The staff in the hotel was amazing. And the food is great.

Stayed in April 2024