Nothing. Everything was good.

This is the 3rd time I am staying at the Holiday Inn. The room is clean and the bed is comfortable. I have ordered a room with 2 beds, however there is no availability of the room type due to there is an exhibition and the rooms are fully booked. However, the hotel offered us an upgrade of the room to the executive suite. We accepted that. The hotel also provided a free beverage coupon for each person. The location is also convenient and near the metro. The hotel staff are helpful and friendly.

Stayed in June 2025

I couldn’t feel the hotel had fun Facilities for kids

Staff was friendly, flexible , speaking English

Stayed in May 2025

The room size for a family room is very small. It doesn't look like the one in the picture. Windows cannot be opened, and it's really smothering inside. We were informed that the air conditioning is not on, because "it's not yet the time'.' We insisted after the first night, and they called an engineer to get it sorted out. We were informed that the breakfast lasted till 10:30 on Monday (which we missed due to jet lag), and then on Tuesday, when we went down at 10:00, the staff told us that it had just closed (and later we were informed that the breakfast finishes at 10 during weekdays, and 10:30 on weekend, but that has never been communicated to us clearly, so we missed two breakfasts).

The hotel is well located, with shops and restaurants close by. Metro lines are easily accessible. The swimming pool is of a decent size, and water temperature is good.

Stayed in April 2025

NONE

very good

Stayed in March 2025

Old carpet into the roop, creates allergies Must need to change the old carpet

Location was too good

Stayed in April 2025

The bathroom door was quite worn out in the bottom due to moisture and age, and so some sort of upgrade would be nice. At times at the breakfast buffet they would run out of fresh fruits and the staff were very slow in replenishing it and sometimes they never did especially if it was past 9 AM.

Shanghai has two awesome sections: the more historic Puxi and this was in Pudong which is the newer part (or east side) of Shanghai. The hotel was nicely situated, within 30 minute MAGLEV and sub-way ride from Pudong International Airport, and between two subway (metro) stations easily accessible within 5-7 minute walk. If you have Alipay or some other system you could also rent bikes outside then Hotel. The lobby was spacious and welcoming, the staff courteous (although only one of two were fluent in English considering this is American Hotel Chain). and the cleaning Robot was functional novelty that at time rode the elevator with you. My room was well light had a great view. The amenities were nice nothing special, but importantly the bathroom was clean, with fresh nice linens, and spacious separate shower stall with rain shower in addition to a handheld shower head. The complimentary coffee/tea and 4 bottles of Aquafina water was a nice touch. Closet with plenty of space, central light controls and a comfy bed made it a wonderful stay. The breakfast was nice with Continental/American and traditional Chinese fare. I particularly liked the coffee machine with very high quality coffee beans and excellent cappuccino and Latte. I will be definitely staying here again. Friendly staff overall. XièXiè

Stayed in April 2025

It was very good vacation. Thanks for all.

Stayed in April 2025

security light that did not stop during the night, furniture needs to berefurbished a little

comfortable bed, big room, good location, good breakfast but quite expensive

Stayed in April 2025

We enjoyed the hotel room and desk space. Some of the staff don’t have good English so had to use translation apps to talk but they were accomodating for us. Our first room’s AC didn’t work so we got moved to another room which was nice of them. The buffet breakfasts were great, huge selection of food to choose from.

Stayed in March 2025

Close to metro station, 4 minutes walk.

Stayed in March 2025

Bath tub dangerous.

Staff helpful n courteous.

Stayed in March 2025

Nothing to mention

The robots ;-) and the breakfast. The gym area was great. Shame we didn’t get to experience the pool.

Stayed in March 2025

Nil

Friendly and helpful staff. Good location.

Stayed in February 2025

Nil

Convenience and easy transport

Stayed in January 2025

Actually nothing much just that maybe we couldn't find toothbrush in the washroom but perhaps this was a green initiative.

Staff were super patient and friendly while we figured out payment (didn't have Wechat and Alipay wasn't working for us). Staff offered late checkout as we were IHG members which was a godsend coz we were so tired. All smiles all the time.

Stayed in January 2025

it was cold at the restaurant.

location and pool

Stayed in January 2025

Very nice and helpful staffs.

Stayed in January 2025

The bathroom had a weird smells and gave the impression was not really clean

The front desk was great, Mandy and Ella were very nice and provided the needed information

Stayed in December 2024

Reception staff and the housekeeper I accidentally left my iPhone charger in the room during the checking out. I came back right after couple of hours and asked if the housekeeper saw my charger, the answer was nothing was in room, they didn’t even check, just was busy doing their routine job.

Concierge guys that help with taxi and luggages, they rock. Always so helpful Breakfast is amazing

Stayed in November 2024

No food variety in buffet which is not suitable for arab people

All

Stayed in November 2024

We ask for twin beds, and they give us queen beds for the whole one night, then they change the room to us the next day

Stayed in October 2024

generally the hotel need a bit of renovation

the breakfast compared tp the past was decreased in quality and variety of choice

Stayed in October 2024

Excellent breakfast buffet, friendly and helpful staff, comfortable room.

Stayed in October 2024

Super slow internet

Nice gym

Stayed in October 2024