Reviews of Holiday Inn Kunming City Centre by IHG

Dear Guest, We’re delighted to hear you were satisfied with your stay—your recognition of our friendly and helpful staff, clean and comfortable rooms, excellent facilities and food, as well as the great value for money, means a lot to our team. Every effort we make is to create a pleasant experience for our guests, and your praise is the best motivation for us to keep improving. We look forward to welcoming you back soon!

Dear Guest, We’re delighted to hear you were satisfied with your stay—your recognition of our friendly and helpful staff, clean and comfortable rooms, excellent facilities and food, as well as the great value for money, means a lot to our t… Show more

Dear Guest, It’s wonderful to know you appreciate our great location, friendly staff, and clean environment—these are aspects we always prioritize to make your stay enjoyable. Your praise encourages our team greatly, and we’re looking forward to welcoming you back in the future!

Dear Guest, It’s wonderful to know you appreciate our great location, friendly staff, and clean environment—these are aspects we always prioritize to make your stay enjoyable. Your praise encourages our team greatly, and we’re looking forwa… Show more

Dear Guest,Thank you so much for taking the time to share your wonderful feedback! We are absolutely delighted to hear that you enjoyed various aspects of your stay with us.It's fantastic to know that you appreciated our great location, which puts you close to plenty of food options and the beautiful Taoist temple complex just 5 minutes away. We believe a prime location enhances the overall travel experience, allowing guests to easily explore the city's gems, and we're thrilled this worked well for you.Your kind words about our great breakfast, comfy beds, and the nice bistro on the second floor have made our team's day. The breakfast spread is crafted to cater to diverse tastes, ensuring a satisfying start to your day, while the bistro on the second floor is designed to offer a cozy spot for guests to relax and enjoy good food. We're glad these elements met your expectations.We truly value your feedback as it motivates us to keep up the good work. We would be honored to welcome you back for another memorable stay.

Dear Guest,Thank you so much for taking the time to share your wonderful feedback! We are absolutely delighted to hear that you enjoyed various aspects of your stay with us.It's fantastic to know that you appreciated our great location,… Show more

Dear Guest,Thank you for sharing more details about your stay. We're pleased to hear that you noticed our breakfast offers both international and local options – we always strive to cater to diverse palates, blending global favorites with authentic local flavors to give guests a rich culinary experience. It's great that you appreciate our proximity to Spring City 66, as we understand the convenience of being close to shopping and dining hubs enhances your stay.We also take note of your comments regarding water pressure, lighting, room cleaning, and the building being old. These are important points, and we'll pass them on to our maintenance and housekeeping teams for thorough checks and improvements. We aim to ensure all facilities are in optimal condition and that cleanliness meets the highest standards.Regarding the gym and swimming pool, we'd like to clarify that they are located on the 6th floor of the hotel. We apologize if there was any confusion, and we hope you'll have the chance to use these facilities on your next visit.Thank you again for your valuable feedback. We hope to welcome you back soon and provide an even better experience.

Dear Guest,Thank you for sharing more details about your stay. We're pleased to hear that you noticed our breakfast offers both international and local options – we always strive to cater to diverse palates, blending global favorites wi… Show more

Dear Guest,Thank you so much for taking the time to share your kind words about our staff, especially highlighting Chris from the front desk. We are truly touched by your praise for her kindness, helpfulness, and great service – it means the world to us to know that our team members are making such a positive impact on our guests' experiences.Chris and the entire team take great pride in providing friendly and helpful service, and your recognition will undoubtedly serve as a wonderful motivation for her and all of us to continue going above and beyond for every guest.We feel incredibly fortunate to have such dedicated staff, and we're thrilled that their efforts contributed to a pleasant stay for you. It would be our absolute pleasure to welcome you back in the future, and we hope to have the opportunity to serve you again with the same level of care and excellence.

Dear Guest,Thank you so much for taking the time to share your kind words about our staff, especially highlighting Chris from the front desk. We are truly touched by your praise for her kindness, helpfulness, and great service – it means th… Show more

Dear Guest,​Thank you very much for your feedback. We are delighted to hear that you were very satisfied with your stay. Your recognition is a great encouragement to our entire team.​We sincerely apologize for the longer check-in time, which may have caused inconvenience to you. This is indeed an area we need to improve. We will review and optimize our check-in procedures, strengthen staff training, and strive to shorten the waiting time to provide you with a more efficient and smooth check-in experience.​We truly look forward to your next visit. We will take this opportunity to show you our progress and improvements, ensuring you have an even better stay.

Dear Guest,​Thank you very much for your feedback. We are delighted to hear that you were very satisfied with your stay. Your recognition is a great encouragement to our entire team.​We sincerely apologize for the longer check-in time, whic… Show more

Dear Guest: Hello! Thank you for your feedback. We're glad to hear you enjoyed the breakfast with its good varieties and that our staff were friendly – this is something we take great pride in. We appreciate you mentioning the complimentary upgrade, but we sincerely apologize that the room turned out to be tiny, even smaller than the non-upgraded room you had a week ago. This is certainly not the experience we want to provide, and we'll look into this to ensure better consistency in room allocations. Your comments are valuable to us as we work to improve. We hope you'll give us another chance to serve you better in the future.

Dear Guest: Hello! Thank you for your feedback. We're glad to hear you enjoyed the breakfast with its good varieties and that our staff were friendly – this is something we take great pride in. We appreciate you mentioning the complimen… Show more

Dear Guest: Hello! We're delighted to hear that our staff assisted you in ordering food through a Chinese app and that it was delivered to your room by our robot. This kind of thoughtful service is exactly what we strive to provide, aiming to make your stay as convenient and pleasant as possible. We truly appreciate your recognition of this service, which will serve as motivation for our team to keep delivering excellent assistance. We look forward to welcoming you back to Holiday Inn Central Kunming in the future.

Dear Guest: Hello! We're delighted to hear that our staff assisted you in ordering food through a Chinese app and that it was delivered to your room by our robot. This kind of thoughtful service is exactly what we strive to provide, aim… Show more

Dear Guest,Thank you for choosing our hotel and sharing your positive feedback! We are delighted to hear that our hotel served as a perfect place for you to recover from your long flight from Europe and explore the surrounding area—this is exactly what we hope to offer travelers adjusting to new time zones or seeking a comfortable base for their adventures.We’re particularly pleased that you enjoyed our breakfast. Crafting a diverse, high-quality breakfast spread is a priority for us, as we understand it plays a key role in starting the day well, especially after a tiring journey. Whether you preferred local specialties or familiar international options, knowing it met your expectations means a lot to our culinary team.Thank you again for your kind words. We look forward to welcoming you back soon!

Dear Guest,Thank you for choosing our hotel and sharing your positive feedback! We are delighted to hear that our hotel served as a perfect place for you to recover from your long flight from Europe and explore the surrounding area—this is … Show more

Dear Guest,Thank you for sharing your wonderful feedback! We’re thrilled to hear you found our location "great"—being just a 5-minute walk from the mall truly adds convenience to your stay, whether you’re shopping, dining, or exploring. It’s reassuring to know this proximity enhanced your experience, as we always aim to place our guests at the heart of convenience.We’re equally pleased that the "clean rooms" and the option of "soft and firm pillows" stood out to you. Cleanliness is the foundation of a comfortable stay, and the pillow choice is a small detail we hope makes a big difference—everyone has unique preferences for a good night’s sleep, and we want to ensure yours is as restful as possible. It warms us to know these touches didn’t go unnoticed. Next time you stay, feel free to let our front desk know if you have other little preferences—like a specific room view or a favorite tea in the morning. We’d love to make your stay even more tailored to you.Looking forward to welcoming you back soon, and continuing to provide the great location, clean rooms, and thoughtful touches that made your stay enjoyable!

Dear Guest,Thank you for sharing your wonderful feedback! We’re thrilled to hear you found our location "great"—being just a 5-minute walk from the mall truly adds convenience to your stay, whether you’re shopping, dining, or expl… Show more

Dear Guest,Thank you for sharing your feedback—we appreciate your candor as it helps us address areas for improvement while celebrating the moments that worked well.We’re glad to hear you found the hotel “generally nice and comfortable” and that Receptionist Kitty was cooperative during your stay. Her dedication to helpful service is something we’re proud of, and we’ll be sure to share your kind words with her directly.However, we sincerely apologize for the issues that detracted from your experience: the condition of the carpets in the corridors and your room, as well as the delayed deposit refund handled by Chris. These fall short of our standards, and we’re taking immediate action to resolve them. Regarding the carpets: Your feedback has accelerated our planned maintenance schedule. We’ve already scheduled deep cleaning for all corridor carpets this week and are prioritizing carpet replacement in guest rooms with the highest usage. Moving forward, we’ll also increase the frequency of spot checks and interim cleanings to ensure better upkeep.Thank you again for bringing these matters to our attention. Your trust in us means a lot, and we’re determined to earn it back with better service and upkeep.

Dear Guest,Thank you for sharing your feedback—we appreciate your candor as it helps us address areas for improvement while celebrating the moments that worked well.We’re glad to hear you found the hotel “generally nice and comfortable” and… Show more

Dear Guest,Thank you for taking the time to share your feedback—your observations help us identify areas where we can improve, and we truly appreciate your honesty.We’re glad you noticed the positive aspects of your stay, including the room view and setup. Creating a comfortable environment with pleasant vistas is something we strive for, so it’s good to know this resonated with you. However, we deeply apologize for the issues you encountered: the smoky smell in your non-smoking room and the condition of the carpet. This falls far short of our standards, and we take full responsibility. Regarding the smoke odor: Our housekeeping team has already conducted a thorough review of our non-smoking room protocols. We’ve reinforced pre-arrival checks using smoke detectors, implemented enhanced deodorizing treatments, and retrained staff to immediately address any scent anomalies.Thank you again for holding us to a high standard. Your feedback is invaluable as we work to elevate every guest’s experience. We hope to have the chance to welcome you back and show you the improvements we’re making.

Dear Guest,Thank you for taking the time to share your feedback—your observations help us identify areas where we can improve, and we truly appreciate your honesty.We’re glad you noticed the positive aspects of your stay, including the room… Show more

Dear Guest,Thank you sincerely for your recognition of our staff’s service and the hotel’s location. The friendly assistance from Kenny Yang and Emily Luo, as well as the housekeeping team’s thoughtful gesture of providing extra bottles of water, reflect our commitment to "human-centric care" in service. We have shared your praise with the relevant teams, and this affirmation will inspire them to continue refining their service.We are glad that our central location, with easy access to the metro, has added convenience to your trip—this is precisely why we strive to position ourselves as a practical and accessible base for travelers.Regarding the "persistent cigarette smoke smell in the room" you mentioned, we sincerely apologize. This falls short of our "non-smoking room" standards. Our housekeeping team has immediately inspected the room, conducted a deep cleaning, and enhanced pre-check procedures for smoke detection across all rooms to prevent such issues from recurring. We hope to have the opportunity to provide you with a more seamless and comfortable stay in the future.

Dear Guest,Thank you sincerely for your recognition of our staff’s service and the hotel’s location. The friendly assistance from Kenny Yang and Emily Luo, as well as the housekeeping team’s thoughtful gesture of providing extra bottles of … Show more

Dear Guest,Thank you for taking the time to share such a detailed and heartfelt review—your words have brought so much warmth to our team! It means the world to us that you recognized our "excellent location" and, above all, our staff’s commitment to going the extra mile.We’re thrilled that Chris made such a positive impression with his support and clear English communication. Thank you again for choosing us. We can’t wait to welcome you back to Kunming—and to show you the progress we’re making with our English skills!

Dear Guest,Thank you for taking the time to share such a detailed and heartfelt review—your words have brought so much warmth to our team! It means the world to us that you recognized our "excellent location" and, above all, our s… Show more

Dear Guest,We are deeply sorry and embarrassed to hear that your deposit of 800 RMB has not been refunded after 2-3 weeks—this is completely unacceptable, and we sincerely apologize for the stress and frustration this has caused you.Please rest assured that we are treating this as an urgent matter. We have immediately launched an investigation into your case: our finance team is reviewing the refund records, and the front desk is checking the details of your check-out process to identify where the delay occurred (whether it was a system error, a procedural oversight, or a banking issue).Once again, please accept our heartfelt apology. We will not rest until this is resolved to your satisfaction, and we appreciate your patience as we fix this mistake.

Dear Guest,We are deeply sorry and embarrassed to hear that your deposit of 800 RMB has not been refunded after 2-3 weeks—this is completely unacceptable, and we sincerely apologize for the stress and frustration this has caused you.Please … Show more

Dear Guest,Thank you for choosing Holiday Inn Kunming City Centre and sharing your wonderful experience! We’re thrilled to know our clean & safe environment, comfortable beds, and well-appointed bathrooms added to your comfort. Our team takes pride in creating a welcoming atmosphere—from the warm check-in by our staff to the thoughtful room upgrade, every detail aims to make you feel at home.We’re especially glad you enjoyed our breakfast spread, featuring local favorites like freshly brewed Yunnan coffee and daily-made rice noodles. Your mention of our team’s kindness and accommodation means a lot—whether arranging extra amenities or offering sightseeing tips, their dedication to exceeding expectations is what we strive for.Should your travels bring you back to Kunming, please let us know in advance. We’d be delighted to prepare a preferred room and share more hidden gems in the city. Until then, safe travels!

Dear Guest,Thank you for choosing Holiday Inn Kunming City Centre and sharing your wonderful experience! We’re thrilled to know our clean & safe environment, comfortable beds, and well-appointed bathrooms added to your comfort. Our team… Show more