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Reviews of Holiday Inn Kunming City Centre by IHG

No. 29 Dongfeng East Road, Panlong District, 650011 Kunming, China

#19 of 66 hotels in Kunming

Guests' Choice

Review score

Based on 200 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.1

  • Facilities

    9.0

  • Staff

    9.2

  • Value for money

    8.8

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 2 September 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    N/A

    Friendly helpful staff, clean comfortable rooms, good facilities and food, great value for money.

    Stayed in September 2025

  • Reviewed: 29 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Location, friendly staff and clean

    Stayed in August 2025

  • Reviewed: 12 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Location, great breakfast and comfy beds. Also nice bistro on the second floor. Plenty food options nearby and a beautiful Taoist temple complex just 5 min away.

    Stayed in August 2025

  • Reviewed: 9 August 2025

    10
    -
    • Leisure trip
    • Couple
    • Premium King Room with City View
    • Stayed 1 night
    • Submitted via mobile

    -

    The staff very friendly good service and helpful Specially Chris ( front staff) she’s very kindness and helpful great service 🙏

    Stayed in August 2025

  • Reviewed: 3 August 2025

    8.0
    Upgrade or down grade?
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    I was given a complimentary upgrade, but the room was tiny, a lot smaller than the room I had given a week ago (none upgrade).

    Nice breakfast, with good varieties and friendly staff.

    Stayed in July 2025

  • Reviewed: 3 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Staff helped to order food from Chinese app and send after by robot to room

    Stayed in August 2025

  • Reviewed: 30 July 2025

    9.0
    Good place to recover from the flight from Europe and explore the region.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Very good breakfast.

    Stayed in July 2025

  • Reviewed: 30 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights

    Great breakfast with variety of food.

    Stayed in July 2025

  • Reviewed: 28 July 2025

    10
    Clean and spacious rooms with a great location
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location is great, a 5 min walk from a mall. The rooms are clean and they even have a soft and firm pillow should you need the choice.

    Stayed in July 2025

  • Reviewed: 19 July 2025

    9.0
    Tourist at Kunming
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Carpet on corridor and room needs cleaning or replacement. Chris at reception took a deposit of ¥1226 but refunded yet.

    The Hotel is generally nice and comfortable. Receptionist Kitty was very cooperative

    Stayed in July 2025

  • Reviewed: 17 July 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    There was a persistent cigarette smoke smell in the room.

    The staff, such as Kenny Yang and Emily Luo, were very friendly and helpful. The cleaning staff were thoughtful and provided extra bottles of water. The location was centrally located and close to the metro.

    Stayed in July 2025

  • Reviewed: 15 July 2025

    10
    Delightful stay in beautiful Kunming
    • Leisure trip
    • Couple
    • Premium King Room
    • Stayed 4 nights
    • Submitted via mobile

    Improving English skills would be an additional advantage for the reception staff.

    The hotel boasts an excellent location and, most importantly, a helpful staff always ready to assist. Special thanks to Chris, who was exceptionally supportive and communicated clearly in English. The hotel also arranged a private tour with a driver, which was very convenient, especially given some language barrier. The on-site restaurant was accommodating and eager to fulfil our special dietary requests. Overall, the hotel demonstrated outstandingbcustomervfocus.

    Stayed in June 2025

  • Reviewed: 22 June 2025

    10
    Perfect Stay
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    We liked everything.

    This place was amazing. The staff were kind and helpful (especially Lily on reception). They really made us feel welcome. The room was spacious and clean. The bed was large and very comfortable. Breakfast was excellent, a buffet full of everything to suit every taste. Location great, walking distance from all the most important streets. The gym was well-equipped, and most of the time we had the swimming pool to ourselves. Very good value for money, in a lovely city!

    Stayed in June 2025

  • Reviewed: 13 June 2025

    8.0
    Very good
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Security deposit

    Center of the city and around good transportation system.

    Stayed in June 2025

  • Reviewed: 7 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Premium Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The WiFi is not working properly but that doesn’t depend on their but on the government blocking

    The room was very nice, the staff very friendly. Mavis was very friendly and helpful. She gave me a nice present from the hotel

    Stayed in May 2025

  • Reviewed: 1 June 2025

    10
    A great central place in Kunming city
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Didn't like the view we had in level 5 though we had a free upgrade. It could be better

    The staffs are extremely friendly and helpful to the extent of arranging transportation, helping to get a taxi due to poor connection and giving us a call to double confirm if we were really disposing off our left behind valuables. The location is very central and it's convenient to everywhere

    Stayed in May 2025

  • Reviewed: 21 May 2025

    8.0
    Staffs is courtesy , location in city centre.
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Clean and convenience.

    Central location

    Stayed in May 2025

  • Reviewed: 14 May 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 4 nights

    Spacious & clean room, very good location

    Stayed in May 2025

  • Reviewed: 13 May 2025

    10
    Would recommend, great value and great location.
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Hotel staffs are very welcoming and kindly upgraded our room. The suite room is spacious and comfortable to stay in, we slept really well during the stay. The hotel location is right in the city center, there is a major shopping mall and many good restaurants within walking distance. It is very convenient to get to sight seeing places and the high speed train station. PS: they also have a good breakfast buffet selection.

    Stayed in May 2025

  • Reviewed: 10 May 2025

    10
    So good I joined up for the rewards program.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Love it will stay again.

    Comfortable and clean accommodation with very friendly and helpful staff in a great location to the subway or main train station with shopping malls and restaurants all close by .

    Stayed in May 2025

  • Reviewed: 8 May 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Not much English

    Comfortable bed. Clean room.

    Stayed in May 2025

  • Reviewed: 5 May 2025

    10
    Great staff, comfortable and affordable
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Staff on duty night of 4 May and Day of 5 May are very helpful. They suggest where to eat where to shop and direction. Good location with comfort and convenience in reasonable price

    Stayed in May 2025

  • Reviewed: 4 May 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    No

    The staff are very kind and politeness

    Stayed in May 2025

  • Reviewed: 4 May 2025

    8.0
    A Comfortable and Pleasant Stay
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    None.

    Central location within a short walk from exit D of Dongfeng Sq metro station. Bed was comfortable with 2 pillows [soft and firm] for each guest. Room was of a good size. Breakfast was good with a varied spread, with breakfast hours from 6.30 to 10.30 am.

    Stayed in April 2025

Showing 1 – 25

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