Reviews of Holiday Inn Express Shenzhen Futian Center by IHG
No. 18 Xinsha Road, Shatou Street Futian District, Futian, 518048 Shenzhen, China

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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewIt looked like a brand new hotel, with the facilities (room, dining and checking) areas looking very clean and well-kept...
Lack of dining facility in hotel but we understand it is the Holiday Inn Express brand.,..,
Dear Guest, thank you for staying at Holiday Inn Express Shenzhen Futian Center. The hotel management team would like to extend our sincere greetings to you, and open to suggestion on how service might be improved to provide you with comfortable and efficient service. We will keep trying to make a better trip for you.
Dear Guest, thank you for staying at Holiday Inn Express Shenzhen Futian Center. The hotel management team would like to extend our sincere greetings to you, and open to suggestion on how service might be improved to provide you with comfor… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewWater speed is very slow for shower and air conditioner not cold.
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewA lot, room, staff, location, breakfast
Nothing
Dear Guest, thank you for staying at Holiday Inn Express Shenzhen Futian Center. The hotel management team would like to extend our sincere greetings to you, and open to suggestion on how service might be improved to provide you with comfortable and efficient service. We will keep trying to make a better trip for you.
Dear Guest, thank you for staying at Holiday Inn Express Shenzhen Futian Center. The hotel management team would like to extend our sincere greetings to you, and open to suggestion on how service might be improved to provide you with comfor… Show more
Reviewed: 1 August 2025 · Stayed in June 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewThe hotel is new and clean, and the facility is good.
Not a walkable location to the metro station.
Dear Guest, Thank you very much for your kind words about our hotel. All the staff of our hotel would like to extend a warm welcome to your stay. The hotel is located in Futian CBD area, and the nearest subway station is COCO Park with 15mins by foot. The hotel is conveniently located near Futian Port and Huanggang Port. Taxi positioning could be search "Holiday Inn Express Shenzhen Futian Center" for your easy trip. We wish you a pleasant journey! Looking forward to your next visit!
Dear Guest, Thank you very much for your kind words about our hotel. All the staff of our hotel would like to extend a warm welcome to your stay. The hotel is located in Futian CBD area, and the nearest subway station is COCO Park with 15mi… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewPretty decent stay. Neat and clean.
Dear Guest, thank you for your recognition. We provide guests with clean rooms, high-quality bedding and bath facilities to have a comfortable journey . Morning breakfast there is combination of Chinese and Western-style meals, local flavour noodles and fresh coffee to bring you a energetic day.We wish you a pleasant trip and looking forward to your next visit!
Dear Guest, thank you for your recognition. We provide guests with clean rooms, high-quality bedding and bath facilities to have a comfortable journey . Morning breakfast there is combination of Chinese and Western-style meals, local flavou… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewStaff were very helpful. Good value and has a laundry room with washer and dryer
Beds were too firm. Rooms are small
Dear Guest, thank you for staying at Holiday Inn Express Shenzhen Futian Center. The hotel management team would like to extend our sincere greetings to you, and open to suggestion on how service might be improved to provide you with comfortable and efficient service. We will keep trying to make a better trip for you.
Dear Guest, thank you for staying at Holiday Inn Express Shenzhen Futian Center. The hotel management team would like to extend our sincere greetings to you, and open to suggestion on how service might be improved to provide you with comfor… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewStaff were really helpful and there’s washing machine and dryer.
The bed was a little too firm for my liking.
Dear Guest, thank you for your recognition. We provide guests with clean rooms, high-quality bedding and bath facilities to have a comfortable journey . Morning breakfast there is combination of Chinese and Western-style meals, local flavour noodles and fresh coffee to bring you a energetic day.We wish you a pleasant trip and looking forward to your next visit!
Dear Guest, thank you for your recognition. We provide guests with clean rooms, high-quality bedding and bath facilities to have a comfortable journey . Morning breakfast there is combination of Chinese and Western-style meals, local flavo… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewEvery thing was perfect. View, clean, personals are very kind, helpful. If i will be there again, i will book this hotel and recommend to everyone
Dear Guest, thank you for your recognition. We provide guests with clean rooms, high-quality bedding and bath facilities to have a comfortable journey . Morning breakfast there is combination of Chinese and Western-style meals, local flavour noodles and fresh coffee to bring you a energetic day.We wish you a pleasant trip and looking forward to your next visit!
Dear Guest, thank you for your recognition. We provide guests with clean rooms, high-quality bedding and bath facilities to have a comfortable journey . Morning breakfast there is combination of Chinese and Western-style meals, local flavo… Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewCleanliness, helpful staff
N.A
Dear Guest, thank you for staying at Holiday Inn Express Shenzhen Futian Center. The hotel management team would like to extend our sincere greetings to you, and open to suggestion on how service might be improved to provide you with comfortable and efficient service. We will keep trying to make a better trip for you.
Dear Guest, thank you for staying at Holiday Inn Express Shenzhen Futian Center. The hotel management team would like to extend our sincere greetings to you, and open to suggestion on how service might be improved to provide you with comfor… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewThe hotel was newly built, everything was clean and the staff were very friendly and helpful at all times. We really enjoyed the stay.
Sometimes we experienced a light smell of cigarettes in our bathroom probably due to a neighbour smoking in their bathroom
Dear Guest, thank you for staying at Holiday Inn Express Shenzhen Futian Center. The hotel management team would like to extend our sincere greetings to you, and open to suggestion on how service might be improved to provide you with comfortable and efficient service. We will keep trying to make a better trip for you.
Dear Guest, thank you for staying at Holiday Inn Express Shenzhen Futian Center. The hotel management team would like to extend our sincere greetings to you, and open to suggestion on how service might be improved to provide you with comfor… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewBreakfast
Swimming pool has a charge
Dear Guest, thank you for your recognition. We provide guests with clean rooms, high-quality bedding and bath facilities to have a comfortable journey . Morning breakfast there is combination of Chinese and Western-style meals, local flavour noodles and fresh coffee to bring you a energetic day.The hotel pool is located on the 20th floor and is not under the authority of the hotel.We wish you a pleasant trip and looking forward to your next visit!
Dear Guest, thank you for your recognition. We provide guests with clean rooms, high-quality bedding and bath facilities to have a comfortable journey . Morning breakfast there is combination of Chinese and Western-style meals, local flavo… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewThis modest sized hotel on a quiet street in central Shenzhen is a convenient short taxi or long walk to Coco Park with a vast amount of restaurants at all price ranges. Our room had a great view overlooking a golf course and of the skyline. The breakfast was fine and the dining had another great view. It also had a self-laundry.
For the price and location I would not expect anything more.
Dear Guest, thank you for staying at Holiday Inn Express Shenzhen Futian Center. The hotel management team would like to extend our sincere greetings to you, and open to suggestion on how service might be improved to provide you with comfortable and efficient service. We will keep trying to make a better trip for you.
Dear Guest, thank you for staying at Holiday Inn Express Shenzhen Futian Center. The hotel management team would like to extend our sincere greetings to you, and open to suggestion on how service might be improved to provide you with comfor… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewThe room was spacious and comfortable. The staff incredible.. the breakfast was amazing. In a beautiful hall.
The bathroom was a little strange. Shower and toilet separate but the sink and mirror is.in the main bedroom. No real separation. Causes disturbance when you need to use the bathroom to your partner.
Dear Guest, thank you for your recognition. We provide guests with clean rooms, high-quality bedding and bath facilities to have a comfortable journey . Morning breakfast there is combination of Chinese and Western-style meals, local flavour noodles and fresh coffee to bring you a energetic day.Bathroom designs are in accordance with brand requirements.We wish you a pleasant trip and looking forward to your next visit!
Dear Guest, thank you for your recognition. We provide guests with clean rooms, high-quality bedding and bath facilities to have a comfortable journey . Morning breakfast there is combination of Chinese and Western-style meals, local flavo… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewGreat location, nice staff and comfortable for a few days stay.
The wifi is terribly slow and cumbersome, and in addition to the systems not available in China (Google, fb), many other popular services were not available. The gym opening hours could be 1 to 1 hour longer as it is difficult to use during business hours, and if they opened the pool that would be great too.
Dear Guest, thank you for staying at Holiday Inn Express Shenzhen Futian Center.Because the hotel operation must strictly comply with the network settings of the relevant regulations of the People's Republic of China, the hotel network without any problems, if you are using an offshore website, which is not in line with the requirements of China. The swimming pool is located on the twentieth floor of the hotel, the hotel has marked clearly does not belong to the hotel's authority to manage the scope.
Dear Guest, thank you for staying at Holiday Inn Express Shenzhen Futian Center.Because the hotel operation must strictly comply with the network settings of the relevant regulations of the People's Republic of China, the hotel network … Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified review