Everything was great - only small issue was that the restaurant opening hours were advertised till 9.30 pm but when we went at 9, they said they actually closed at 9. Pool was closed for maintenance the 3 days of our visit

Excellent décor Large rooms with very comfortable beds Friendly and helpful staff Great value for money Good location, easy to get taxis and to the Wall

Stayed in September 2025

Long walk to center city but inexpensive cab ride.

Good value for large room. Great breakfast for eastern and western selections!

Stayed in September 2025

The restaurant was always empty so not particularly inviting and menu didn’t really lend itself to snacks / quick eats.

Spacious rooms. Quiet. Jones Zhao on concierge was totally awesome and helped with tours etc. front desk provided a cake for my son’s birthday, although never requested.

Stayed in August 2025

a bit old fashioned and standardized in its style

LOCATION

Stayed in August 2025

Nothing.

Everything. Fantastic location in the heart of Xi’an’s old town. Impeccable and friendly service. Clean and beautiful room.

Stayed in July 2025

There was nothing we didn't like.

We had a very pleasant stay at the hotel. The location was middle in the cultural area. The staff was very helpful with making the arrangement for visits to the local attractions.

Stayed in July 2025

It’s a bit too far to walk to the Centre.

Very clean and beautiful. Breakfast was great. Very comfortable bed.

Stayed in August 2025

It takes about 15 minutes to walk to Line 4 and around 12 minutes to Line 6.

The hotel's facilities and services were excellent. We were provided with a pair of connecting rooms, which were very convenient and comfortable for our family. The room condition was also superb. Although it is about a 15-minute walk from the nearest subway station, the hotel is located in a quiet area and offers a full range of amenities, including a swimming pool and restaurants. Exploring the many historical sites and museums in Xi'an, and staying at one of the city's top hotels, will surely make for an unforgettable and memorable trip.

Stayed in July 2025

A thoroughly enjoyable stay . The hotel was very well placed for sight seeing many places walking distance like the city walls ,the rooms were very comfortable and spotless . Breakfast at the hotel had an incredible choice to choose from. The staff were incredibly helpful and friendly especially “Angel “who who spent alot of time helping us make a booking at an Airport hotel further down the road , and “Joneszi “who found us a wonderful Tour Guide for Xi’an and the Terra-cotta warriors , and was always around to find us the right places to go and see.

Stayed in June 2025

I would expect better quality of breakfasts

Hotel room, clean, spacious, bed big and comfortable

Stayed in June 2025

Poor selection of tea & coffee – only 3 teabags and basic Nescafe sachets – expect much better from Hilton

The lobby creates an amazing first impression. Large rooms decorated in traditional style; hotel is located in a vibrant part of the old town with numerous restaurants in close proximity; bed is extremely comfortable and generous in size with good pillow options; quality towels and bathroom amenities. Separate shower and toilet cubicles for absolute privacy; fabulous water pressure in shower; large bath-tub. Extensive menu options at breakfast. Located approx.600 metres from Wulukou metro station with access to lines 1 & 4. Front desk team was very welcoming and courteous albeit with limited English.

Stayed in May 2025

The view from the rooms was not very nice. One of the rooms had a connecting door through which you could hear everything from the neighboring room.

The hotel lobby was very nice, the breakfast buffet was good, the beds were comfortable, the service in the lounge was very good.

Stayed in June 2025

Toilet without bidet. In room dining not flexible enough on special request. No signage in lift to indicate sky garden on 5 floor.

Clean. Friendly staffs. Good pillows and mattress.

Stayed in May 2025

I had a great two-week stay at the Xian Hilton April 9 to 23. I encountered two minor issues, but Manager Vivian (Yoyo) resolved them promptly and professionally. The staff's responsiveness made my experience truly enjoyable

Stayed in April 2025

5* All day of the week!! Rooms/beds/bathroom all exquisite and staff are amazing.

Stayed in April 2025

5* Everyday of the week!!! From the huge buffet breakfast to the Worlds Largest Bed!! This place is second to none in Xi’an.

Stayed in April 2025

We arrived after 9 pm and options for food are limited

Great hotel, comfortable rooms, very pleasant staff! Great beds

Stayed in April 2025

Food

Stayed in March 2025

Seem a little outdated, the sheets had synthetic fibers

Good location, downtown close to transportation, amazing lobby, spacious room, good value 4 money

Stayed in January 2025

Nothing

Staying in Hilton Xi’an was a very wise decision for my first trip to this historical and renowned city in the world. With the help of the extremely conscientious staff in Hilton, my maiden trip to Xi’an turned out to be very smooth and unforgettable. I want to give my endless thanks to Jones Zhao , manager of Concierge who helped me work out my trip plan including the reservation of tickets to the Terra-cotta and Shanxi Historical museum which would have been impossible to get with my own means, and picking up and seeing off at the airport over a long time before my trip patiently, considerately and successfully. Also my thanks would go to his colleague, Mr. Wang Xingwei who was helping me call Didi for all my trips to the attractions and back with utmost patience , courtesy and attention to all my needs. Last but not least, on my departure for an early flight today, Monday, Hilton staff prepared a decent breakfast bag for me as well as a takeout Americano coffee , very touching, let alone the hotel’s perfect location, very comfortable bed, a very clean and big room with spacious bathroom and modern facilities. I will definitely go back to Hilton in future! Thank you all!

Stayed in December 2024

Prior guest presumably smoked in the room. Staff tried to remove / mask the smell, which was only partly successful.

Great location, rooms spacious and comfortable. Close to metro line 1 and most landmarks within walking distance. Restaurant and bar were good, staff were very helpful and accommodating.

Stayed in November 2024

Nothing

All good

Stayed in December 2024

Centrally located

Stayed in December 2024

Our room temperature thermostat seemed not working well. Room continued to be overly hot and bit uncomfortable because of the temperature.

The overall hotel decor was modern but still authentic to the area. Staff were friendly and helpful. Rooms were good size, very clean and comfortable. The Executive room booked, also included breakfast, afternoon tea and happy hour- which we enjoyed. The location of hotel was so handy to walk to local food and shops.

Stayed in November 2024