The departure experience was disappointing. Despite confirming our late checkout the day before, we received several calls from reception asking us to leave earlier. One staff member even said, “Next time we won’t let you stay till 2 PM,” which came across as quite rude and unprofessional.

The location is excellent—right next to One Avenue Mall, which made everything very convenient. We booked 3 rooms for 6 people, and check-in was smooth. The front desk staff were friendly and welcoming, even offering us a complimentary room upgrade. They also confirmed a late checkout at 2 PM, which we really appreciated.

Stayed in August 2025

They messed the room.

Clean

Stayed in July 2025

Its not the newest, pool area look shabby, view is so so….Its located in Futian but not in the heart of it.

It was ok but Shenzhen has many newer and better located hotels.

Stayed in July 2025

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Stayed in July 2025

Breakfast is fine and so plenty of choices.

Stayed in June 2025

It isn’t not like but if there were more poolside beds and facility to order snack or drink by the pool would have been great. At times the language was difficult to communicate with staff properly

Facilities, location , willingness of staff to help , loved Pilates reformer in the fitness centre, pool

Stayed in June 2025

During our stay at the hotel, we had the absolute pleasure of being looked after by Money , and I cannot speak highly enough of his outstanding hospitality. From the moment we arrived, Money went above and beyond to ensure we were comfortable and well taken care of. He took personal care of us throughout our stay, attending to every detail with genuine kindness and professionalism. What stood out most was not just his efficiency, but the warmth and sincerity he brought to his work. Money made us feel more like guests in his home than customers in a hotel. His friendly demeanor, thoughtful service, and natural ability to anticipate our needs truly enhanced our experience. If you’re lucky enough to be helped by Money during your stay, know that you are in excellent hands. He’s a true asset to the hospitality industry and a person we won’t forget. Thank you, Money, for making our stay so special!

Stayed in June 2025

As a non Chinese speaking guest the hotel was hard to find . Concierge staff were amazing so helpful and spoke excellent English . Special thanks to Money & Kerwin I thought breakfast over priced

Stayed in May 2025

For a Hilton brand I ecpect much more. The hotel seems old and not as nice as per the pictures.

Stayed in May 2025

Spoken and understanding English level of all staff not satisfactory, although they were always very kind and helpful.

Room very spacious, excellent bathroom and fantastic shower

Stayed in May 2025

After I checked out and returned back to my country, only I realised the hotel charged me twice. Now I require to write to booking.com to request Hilton Shenzen to refund me the double charged on my room. The hotel charged me twice on the same date 11.4.25

Breakfast spread with quite many varities

Stayed in April 2025

The noise of the air conditioning. Room a bit dark.

Convenient location

Stayed in May 2025

The location is convenient and there is a shopping mall nearby. There is a tub in bathroom.

Stayed in April 2025

Like: convenient location which is very close to the metro station; staff are very polite though their English/ Cantonese are not good; cleanliness of the room which is stain free; comfortable environment especially the bed, the bath, and the air-conditioning; the well equipped fitness room; the breakfast which includes many choices of good food. Dislike: some hiccups during the check in procedure ( I found out that staff were not familiar with apply pay and actually the hotel equipment could not support/ handle digital payment. ); WiFi was not functioning well; at 9pm the hotel restaurant was closing and we had to eat outside.

Stayed in April 2025

The location was a bit farther from the main shopping areas. Limited drinks in the lounge and not as many selections.

The hotel was clean, nice room, nice bed. The executive lounge was decent, not much selection as other lounges, limited drinks. Breakfast was very good, lots of choices. We enjoyed the stay.

Stayed in March 2025

Very comfortable, the staff was very helpful.

Stayed in March 2025

Staff weren’t as welcoming

Clean. Modern

Stayed in March 2025

Good value.

Stayed in March 2025

From a Hilton-calibre establishment, I expect staff who handle the English language properly, so much so that communication is difficult. I reiterate HILTON.

Stayed in March 2025

NO ENGLISH

The installations

Stayed in February 2025

Was quite hard to communicate with staff as hardly any spoke English

Comfortable and clean

Stayed in February 2025

Excellent location. Very well connected with Metro station.

Stayed in January 2025

It was very chaotic to wait for the table during breakfast peak hour, they didnt really have a queueing system, a bit unorganised. We came to hotel at 4.30pm and our room was still not ready, we had to wait for almost 30mins only to be given a room smelling like cigarettes although it was a non-smoking room. They finally helped us to change room which was cleaner and smell better. We requested for a baby cot that we didn’t get at the end.

Nicely located in city center, metro station is just right under. Good varieties of breakfast.

Stayed in December 2024

The address description was totally misleading. It was actually close to Futian North station had nothing to do with the convention centre. Should be corrected immediately.

Was a good stay.

Stayed in December 2024