Reviews of Hilton Shanghai Hongqiao
No.1116 Hongsong East Road, Minhang District,, Minhang, 201103 Shanghai, China
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewEverything Tom was so lovely and accommodating especially as we were UK travellers with little knowledge of the area. Would definitely recommend.
Dear customer, thank you for staying at the Hilton Shanghai Hongqiao and taking the time to share your experience with us despite your busy schedule. Thank you very much for your recognition of the hotel. The hotel is located in the heart of Shanghai's Gubei business district and community, adjacent to multiple international schools, and has a strong international community atmosphere. The hotel will complete a comprehensive renovation of hardware facilities and software decoration in 2022, incorporating modern old Shanghai as inspiration into the design. We invite you to experience more room types and feel a different Hilton Shanghai Hongqiao. Sincerely looking forward to seeing you again, wishing you a happy life and a pleasant journey!
Dear customer, thank you for staying at the Hilton Shanghai Hongqiao and taking the time to share your experience with us despite your busy schedule. Thank you very much for your recognition of the hotel. The hotel is located in the heart o… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewNice quite and clean rooms, very friendly staff, good breakfast. So perfect voor business trips! Special note for the coffee at breakfast: Mia makes you the best cup off coffee you can get!
It is slightly out of reach from any highlights in Shanghai.
Dear customer, thank you for staying at the Hilton Shanghai Hongqiao and taking the time to share your experience with us despite your busy schedule. Thank you very much for your recognition of the hotel. The hotel is located in the heart of Shanghai's Gubei business district and community, adjacent to multiple international schools, and has a strong international community atmosphere. The hotel will complete a comprehensive renovation of hardware facilities and software decoration in 2022, incorporating modern old Shanghai as inspiration into the design. We invite you to experience more room types and feel a different Hilton Shanghai Hongqiao. Sincerely looking forward to seeing you again, wishing you a happy life and a pleasant journey!
Dear customer, thank you for staying at the Hilton Shanghai Hongqiao and taking the time to share your experience with us despite your busy schedule. Thank you very much for your recognition of the hotel. The hotel is located in the heart o… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewGood location, good food
They charged security deposit and even after 1 week ,it's not refunded.
Dear customer, thank you for staying at the Hilton Shanghai Hongqiao and taking the time to share your experience with us despite your busy schedule. Thank you very much for your recognition of the hotel. The hotel is located in the heart of Shanghai's Gubei business district and community, adjacent to multiple international schools, and has a strong international community atmosphere. The hotel will complete a comprehensive renovation of hardware facilities and software decoration in 2022, incorporating modern old Shanghai as inspiration into the design. We invite you to experience more room types and feel a different Hilton Shanghai Hongqiao. Sincerely looking forward to seeing you again, wishing you a happy life and a pleasant journey!
Dear customer, thank you for staying at the Hilton Shanghai Hongqiao and taking the time to share your experience with us despite your busy schedule. Thank you very much for your recognition of the hotel. The hotel is located in the heart o… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewBreakfast was good, especially the fresh juices choice. Gym was also good.
When I arrived they told us that the rooms was facing the inside of the building. I think they should have a way lower rate for this dark rooms with no window. My room was not cleaned properly, there were hairs on the floor and bathroom, unacceptable. Also the glass of the shower looked very dirty… made me feel uncomfortable
Dear Valued Guest, Thank you for choosing to stay with us at Shanghai Hongqiao Xiangyuan Hilton and for sharing your valuable feedback. We sincerely apologize for the inconveniences you experienced during your stay, and we appreciate you bringing these matters to our attention. Regarding the room assignment, we regret that the interior-facing room did not meet your expectations. Please know that all our room types, including interior-facing rooms, are priced competitively based on their size and amenities. However, we understand your preference for natural light and will be happy to accommodate your request for an exterior-facing room on your next visit. We are deeply concerned about the housekeeping issues you encountered. This falls short of our usual high standards, and we have immediately addressed this with our Executive Housekeeper to reinforce our cleaning protocols. Your comments about the shower glass have also been shared with our housekeeping team for corrective action. Thank you again for your feedback, which helps us improve. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.
Dear Valued Guest, Thank you for choosing to stay with us at Shanghai Hongqiao Xiangyuan Hilton and for sharing your valuable feedback. We sincerely apologize for the inconveniences you experienced during your stay, and we appreciate you br… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in April 2025
Verified reviewWe had a great experience with the hotel, even though our stay was unexpectedly cut short. Due to a very urgent and unusual situation, we had to leave Shanghai on short notice. Frank, the manager, went above and beyond to help us. He was incredibly understanding and processed a refund for that night without hesitation. His quick response and genuine empathy made a stressful moment much easier to handle. We’re truly grateful for his kindness and support, thank you very much, Frank!
Dear customer, thank you for staying at the Hilton Shanghai Hongqiao and taking the time to share your experience with us despite your busy schedule. Thank you very much for your recognition of the hotel. The hotel is located in the heart of Shanghai's Gubei business district and community, adjacent to multiple international schools, and has a strong international community atmosphere. The hotel will complete a comprehensive renovation of hardware facilities and software decoration in 2022, incorporating modern old Shanghai as inspiration into the design. We invite you to experience more room types and feel a different Hilton Shanghai Hongqiao. Sincerely looking forward to seeing you again, wishing you a happy life and a pleasant journey!
Dear customer, thank you for staying at the Hilton Shanghai Hongqiao and taking the time to share your experience with us despite your busy schedule. Thank you very much for your recognition of the hotel. The hotel is located in the heart o… Show more
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewStaff was helpful
Breakfast was the worst I have seen in a five star Hotel and location 2 km away from Underground Train
Dear guest, Thank you for taking the time to share your feedback. We truly appreciate your kind words regarding our staff; their dedication to providing excellent service is a top priority, and I'm glad they were able to assist you during your stay. However, I'm deeply sorry to hear about your disappointing experience with our breakfast, especially as we strive to maintain the high standards expected of a five-star hotel. We take your comments very seriously, and I'd like to explain in detail the issues you encountered. Best Regards, Frank Shi
Dear guest, Thank you for taking the time to share your feedback. We truly appreciate your kind words regarding our staff; their dedication to providing excellent service is a top priority, and I'm glad they were able to assist you dur… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 April 2025 · Stayed in March 2025
Verified reviewReviewed: 20 March 2025 · Stayed in March 2025
Verified reviewReviewed: 18 March 2025 · Stayed in March 2025
Verified reviewBig and cozy
Dear customer, thank you for staying at the Hilton Shanghai Hongqiao and taking the time to share your experience with us despite your busy schedule. Thank you very much for your recognition of the hotel. The hotel is located in the heart of Shanghai's Gubei business district and community, adjacent to multiple international schools, and has a strong international community atmosphere. The hotel will complete a comprehensive renovation of hardware facilities and software decoration in 2022, incorporating modern old Shanghai as inspiration into the design. We invite you to experience more room types and feel a different Hilton Shanghai Hongqiao. Sincerely looking forward to seeing you again, wishing you a happy life and a pleasant journey!
Dear customer, thank you for staying at the Hilton Shanghai Hongqiao and taking the time to share your experience with us despite your busy schedule. Thank you very much for your recognition of the hotel. The hotel is located in the heart o… Show more
Reviewed: 15 March 2025 · Stayed in March 2025
Verified reviewReviewed: 6 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 18 January 2025 · Stayed in January 2025
Verified reviewEverything
There was nothing to dislike
Dear customer, thank you for staying at the Hilton Shanghai Hongqiao and taking the time to share your experience with us despite your busy schedule. Thank you very much for your recognition of the hotel. The hotel is located in the heart of Shanghai's Gubei business district and community, adjacent to multiple international schools, and has a strong international community atmosphere. The hotel will complete a comprehensive renovation of hardware facilities and software decoration in 2022, incorporating modern old Shanghai as inspiration into the design. We invite you to experience more room types and feel a different Hilton Shanghai Hongqiao. Sincerely looking forward to seeing you again, wishing you a happy life and a pleasant journey!
Dear customer, thank you for staying at the Hilton Shanghai Hongqiao and taking the time to share your experience with us despite your busy schedule. Thank you very much for your recognition of the hotel. The hotel is located in the heart o… Show more