It is slightly out of reach from any highlights in Shanghai.

Nice quite and clean rooms, very friendly staff, good breakfast. So perfect voor business trips! Special note for the coffee at breakfast: Mia makes you the best cup off coffee you can get!

Stayed in July 2025

Location is not very convenient. The EU power point adapter is not working properly

Spacious room and modern bathroom

Stayed in December 2024

breakfast will be good if serve some basic toast bread

Stayed in December 2024

Nothing to dislike about.

Everything. Absolutely loved it. Very lavish hotel with a wonderful customer service.

Stayed in December 2024

Toilet door a bit noisy

Spacious room

Stayed in December 2024

The breakfast was good only thing that can’t find the toast bread

Stayed in December 2024

Nice hotel and facilities

Stayed in December 2024

Staffs

Stayed in November 2024

Great facilities and comfortable room

Stayed in September 2024

Nothing

The place was good

Stayed in September 2024

Unfortunately our flight was cancelled, we had to extend our stay in Shanghai. I called the hotel from the airport to ask, if they are able to accomodate.us for the 2 nights whe had to extend our stay. They said, the hotel is 100% booked, no rooms are available. I jave checked on the Booking.com and on the Trip.com before my call, and there I would have been able to reserve the room, but the denial of the hotel staff left me with a very bad taste, we booked anoter hotel. Please, infirm the staff to chexk the availabilities accessible of the agencies, and so not desimform clients, it makes you loose customers and the reputation of your otherwise fantastic chain.

Clean, well kept hotel with classy design. Helpful, kind staff, spot-on service.

Stayed in August 2024

It was a room without a window leading to the outside, and it would have been nice if the lighting had been a little brighter. And I was disappointed that there was no self-service laundromat around the hotel.

Breakfast was varied and delicious. Above all, the ‘sour’ (spicy) ramen and mustard kimchi were excellent.

Stayed in July 2024

Reception staff was a little bit unfriendly. They should welcome guests

Quiet and clean room. Wide breakfast offer.

Stayed in July 2024

Building works but that is unavoidable

Buffet very good. Staff attentive

Stayed in June 2024

The staff's explanation and response service during check-in are a bit lacking. He doesn't smile and is stiff when explaining things. There are no detailed explanations or guidebooks about the facilities. It's inconvenient because it's a bit far from the downtown area, and there's a lack of facilities nearby. There were no cafes or small supermarkets, so I mainly took taxis to get around.

The room is spacious. The hotel lobby and facilities are spacious. The concierge staff are so friendly.

Stayed in January 2024

Room was great. Breakfast has too much local foods. Please add international breakfast foods too.

Stayed in December 2023

Staff esp. reception could be friendlier. Pool/sauna/shower/locker area old, dirty, smelly.

Beautiful entrance hall. Our room in bldg 2 newly decorated, spacious, comfortable. Extra corner to store luggage great idea. There is a small shopping mall with good food choices nearby (around 400m).

Stayed in January 2024

Cleaness People helpful and kind

Breakfast for diabetic people missed (low sugar products )

Stayed in November 2023

Good Hotel compared price, and perfect location.

Stayed in October 2023

I asked for a late check-out, which was granted, but somewhere between me and the desk staff we forgot to update my key card and so I needed help to collect my belongings.

I enjoyed staying at this Hilton, which was both very conveniently located and comfortable. The rooms were well equipped and the mattress excellent quality. The breakfast choices were broad and I enjoyed choosing from them each morning.

Stayed in November 2023

Restaurant staff need training. Waited over an hour one evening for dinner. Received after my colleague had finished his meal. They were not attentive. Had to continuously ask for drinks. When my colleagues meal arrived, we asked for an ETA for mine and it was not ordered. They then failed to ask for dessert and after we did order, brought out the wrong one.

Room was fantastic. Concierge was very helpful.

Stayed in October 2023

The room air was bone dry and the sink was blocked. The moveable bathroom wall was stuck. The room service menu was only available through wechat or via receptionist.

The room and hotel was generally clean and safe.

Stayed in October 2023

The room I originally got had a weird smell and I had to get it switched. One of the furniture in that room was also broken. I do not think the room was ready to accommodate but was used anyways. Not up to 5 star standard. Room switch was fine tho!

Room is big and nice. Hotel facilities were very high quality.

Stayed in October 2023

That you get hit by a wall of perfume as soon as you enter the hotel , can be rather overwhelming and made me a little nauseous, luckily this wasn’t in the rooms ! The breakfast is a little lacking otherwise the hotel is very decent !

For my work trip it is fantastic located comfy bed and reasonably priced for me

Stayed in September 2023