Reviews of Hilton Garden Inn Zhuhai Hengqin
No.398, Rd Houpu, Hengqin New Area , 519000 Zhuhai, China
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Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewOur room smells of cigarettes, after complaining to the staff, they placed some air purifier and it got better. But nonetheless the experience wasn’t the best.
Thank you for your feedback. We are glad you stay with us and we apologize for the problems you encountered. We have fixed the issues and have addressed the other issues with our housekeepers. We assure you that if you give us another opportunity, you won't be disappointed in the future.
Thank you for your feedback. We are glad you stay with us and we apologize for the problems you encountered. We have fixed the issues and have addressed the other issues with our housekeepers. We assure you that if you give us another oppor… Show more
Reviewed: 18 August 2024 · Stayed in August 2024
Verified reviewBed was very comfortable
Took three very confused receptionists to deal with the fact we had booked on Booking.Com. Toilets in the lobby were a disgrace; dead cockroaches and cigarette butts all over the floors of every cubicle, and every single toilet had “mess” on the seats. Not the best of greetings!
Thank you for your feedback. We are glad you stay with us and we apologize for the problems you encountered. We have fixed the issues and have addressed the other issues with our housekeepers. We assure you that if you give us another opportunity, you won't be disappointed in the future.
Thank you for your feedback. We are glad you stay with us and we apologize for the problems you encountered. We have fixed the issues and have addressed the other issues with our housekeepers. We assure you that if you give us another oppo… Show more
Reviewed: 13 May 2024 · Stayed in May 2024
Verified reviewReviewed: 16 October 2023 · Stayed in October 2023
Verified reviewGood service and room
No
Thank you for staying with us. We hope to see you again soon.
Reviewed: 9 April 2023 · Stayed in April 2023
Verified review