Reviews of Sheraton Hefei Xinzhan Hotel
1666 North Tong Ling Road, Yaohai, 230011 Hefei, China
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Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 31 January 2025 · Stayed in January 2025
Verified reviewWe are rerun customers
little noisy
Reviewed: 2 December 2024 · Stayed in November 2024
Verified reviewOn check in at 1am (which was communicated in advance), staff who spoke no English insisted I pay up front for all guests (despite a credit card being on file). At the time I made the payment I suspected the amount I was charged was more than my original booking. After trying to explain this it become apparent I would not access my room whiteout payment being made. Later I checked what I was charged and it was more than double the cost of my original booking. When I spoke to reception they struggled to understand my complaint despite providing the original payment receipts. Further to this, upon check out I was presented a bill for the for the cost of my accommodation and asked to pay again. Only after having my local business partner speak to them was a refund provided. I understand there that the reception may not speak English, I do not understand why they charged my double the amount. I specifically stayed at a 'reputable' international hotel to avoid this issue.
Thank you for your stay at Sheraton Hefei New Station Ligang Hotel and for your comments. We regret that our service is not to your satisfaction We attach great importance to it and will make every effort to solve it. In order to give you a better experience, we have taken a series of improvement measures and sincerely welcome you to visit again and feel the quality of our service.
Thank you for your stay at Sheraton Hefei New Station Ligang Hotel and for your comments. We regret that our service is not to your satisfaction We attach great importance to it and will make every effort to solve it. In order to give you a… Show more
Reviewed: 26 September 2024 · Stayed in August 2024
Verified reviewReviewed: 7 March 2024 · Stayed in February 2024
Verified reviewReviewed: 9 April 2023 · Stayed in April 2023
Verified reviewA very good service
Thank you for choosing Sheraton Hefei Xinzhan Hotel and sharing your comments with us. It is our honor to present you a pleasure living journey and your encouragement is a great motivation for our improvement. Looking forward to see you in the near future.
Thank you for choosing Sheraton Hefei Xinzhan Hotel and sharing your comments with us. It is our honor to present you a pleasure living journey and your encouragement is a great motivation for our improvement. Looking forward to see you in … Show more