Reviews of Gran Melia Xi'an
NO.1666, Qujiangchi West road,Qu Jiang Distric, Yanta, 710054 Xi'an, China
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewOur room was great, spacious and with a nice view. The bathroom was also very big and very practical for a family of 3 travelling. Breakfast was extremely lavish with pretty much everything you could want in the morning. Staff were super helpful and explained us about the area, where to go and what to see.
nothing
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best in 2025! Guest Experience Manager
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I woul… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewBreakfast
As a Chinese speaker, when I checked in, I was charged a much higher deposit than my Brazilian friends’ deposits. We reserved the same level of room and paid the same fee. I feel this is a discriminatory action. Why did the hotel treat us differently?
Dear guest, thank you for choosing Gran Melia Xian as your destination. We felt very sorry to see your staying experience at our hotel. Regarding you mentioned the deposit different, we will strengthen our staff related training . At Melia, guest experience is the most important fact that we are focusing at,thank you for your feedback gain. we would like sincerely welcome you back in the future. Guest Expeirence Manager
Dear guest, thank you for choosing Gran Melia Xian as your destination. We felt very sorry to see your staying experience at our hotel. Regarding you mentioned the deposit different, we will strengthen our staff related training . At Melia,… Show more
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewEverything!
Nothing as such, but the timing of the restaurant can be extended until 23h00.
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. Regarding you mentioned the he restaurant can be extended until 23h00,We have taken the action We will be looking forward to your next arrival in Xi'an. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best in 2025! Guest Experience Manager
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. Regarding you mentioned the he restaurant can be extended until 23h0… Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 May 2025 · Stayed in May 2025
Verified reviewEven though we were only there for two days we were very pleased with the location of the hotel, it is close to a park which is beautifully lit in the evening. Staff very helpful w warm thanks to the main manager David who looked after us very well until the very end he was very kind and courteous. I hope we can come back here again sometime .
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best in 2025! Guest Experience Manager
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I woul… Show more
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewNice hotel
A bit far from the center
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best in 2025! Guest Experience Manager
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I woul… Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewOur room was nice and beds comfortable. However, the corridor and lobby smelled like cigarettes. Breakfast had a wide selection, although quality was average. My kids loved the ice cream. The location was good, walkable to restaurants and pretty close to most main attractions.
Disappointed that the pool was closed during our stay. Certain areas of the hotel felt dated.
Dear Guest, Thank you for choosing to stay with us and for taking the time to share your valuable feedback! We are delighted to hear that you and your family enjoyed the comfort of our rooms, the wide selection at breakfast, and our convenient location. It brings us even greater joy to know that your children loved our ice cream—this is always the kind of heartwarming feedback we cherish. We sincerely apologize for the cigarette smell in the corridor and lobby. While our hotel strictly enforces a no-smoking policy, there may have been lapses in certain areas. We will reinforce inspections and enhance air purification measures to ensure a fresher environment. We also regret the inconvenience caused by the temporary closure of the pool during your stay; maintenance has since been completed, and we warmly welcome you back to enjoy it on your next visit. Regarding the dated areas you mentioned, we have already scheduled renovation plans, and your feedback will help us prioritize these improvements. Your satisfaction is our motivation, and your concerns are opportunities for us to grow. We look forward to welcoming you and your family back for an even more enjoyable stay in the near future! Guest Experience Manager
Dear Guest, Thank you for choosing to stay with us and for taking the time to share your valuable feedback! We are delighted to hear that you and your family enjoyed the comfort of our rooms, the wide selection at breakfast, and our conveni… Show more
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewThe location and its facilities were just perfect.
Greetings from Gran Melia Xian, we are very gald to hear your feedback regarding your experience during your stay in our hotel. We truly appreciate you taking the time to recognize our wonderful team. I am thrilled you enjoyed your overall stay with us, from our helpful and friendly staffs to huge, extremely luxurious& well organized rooms and hotel location selection. This kind of feedback encourages our staff to keep working to achive the excellent service. We are looking forward to seeing you next time in Xian. Guest Experience Manager
Greetings from Gran Melia Xian, we are very gald to hear your feedback regarding your experience during your stay in our hotel. We truly appreciate you taking the time to recognize our wonderful team. I am thrilled you enjoyed your overall … Show more
Reviewed: 2 April 2025 · Stayed in March 2025
Verified reviewWe got breakfast and the happy hour special, amazing value, and staff were incredibly nice.
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best in 2025! Guest Experience Manager
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I woul… Show more
Reviewed: 26 March 2025 · Stayed in March 2025
Verified reviewEXCEPTIONAL Hotel in every way !!
Greetings from Gran Melia Xian, we are very gald to hear your feedback regarding your experience during your stay in our hotel. We truly appreciate you taking the time to recognize our wonderful team. I am thrilled you enjoyed your overall stay with us, from our helpful and friendly staffs to huge, extremely luxurious& well organized rooms and hotel location selection. This kind of feedback encourages our staff to keep working to achive the excellent service. We are looking forward to seeing you next time in Xian. Guest Experience Manager
Greetings from Gran Melia Xian, we are very gald to hear your feedback regarding your experience during your stay in our hotel. We truly appreciate you taking the time to recognize our wonderful team. I am thrilled you enjoyed your overall … Show more
Reviewed: 12 March 2025 · Stayed in January 2025
Verified review10 out of 10 for awesome customer service. Very responsive!
Greetings from Gran Melia Xian, we are very gald to hear your feedback regarding your experience during your stay in our hotel. We truly appreciate you taking the time to recognize our wonderful team. I am thrilled you enjoyed your overall stay with us, from our helpful and friendly staffs to huge, extremely luxurious& well organized rooms and hotel location selection. This kind of feedback encourages our staff to keep working to achive the excellent service. We are looking forward to seeing you next time in Xian. Guest Experience Manager
Greetings from Gran Melia Xian, we are very gald to hear your feedback regarding your experience during your stay in our hotel. We truly appreciate you taking the time to recognize our wonderful team. I am thrilled you enjoyed your overall … Show more
Reviewed: 6 January 2025 · Stayed in January 2025
Verified reviewThe hotel was great. We were upgraded to the red level with a free lounge, this was great. Staff were friendly and helpful. The whole hotel was spotless. Huge selection for breakfast.
If I was being very picky I would say more choice for allergies would be good.
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best in 2025! Guest Experience Manager
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I woul… Show more
Reviewed: 23 December 2024 · Stayed in December 2024
Verified reviewDear Gran Melia Xi'an Management, I am writing to express our sincere gratitude for the outstanding hospitality and assistance provided during our recent stay from December 17th to December 22nd, 2024. Our visit to Xi'an was made truly memorable thanks to the exceptional service offered by your esteemed establishment. Special thanks are extended to your hotel manager, whose prompt and compassionate assistance during an unexpected emergency was deeply appreciated. Their immediate response and coordination with Genertec Universal CREC Xi'an Hospital ensured that all necessary medical attention was received without delay. This level of care and commitment to your guests' well-being speaks volumes about the quality of service at Gran Melia Xi'an. We would also like to commend the entire staff for their professionalism, courtesy, and dedication to making our stay as comfortable and pleasant as possible. From the meticulously maintained rooms to the exquisite dining experiences, every aspect of our stay exceeded our expectations. Once again, thank you for your remarkable hospitality. We look forward to the opportunity to visit Gran Melia Xi'an again in the future and will highly recommend your hotel to our family, friends, and colleagues. With warm regards, Chhoeut Phally Dorrel RHODES MBA, MS
There was nothing to dislike about the experience.
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best in 2024! Guest Experience Manager
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I woul… Show more
Reviewed: 22 December 2024 · Stayed in December 2024
Verified reviewFacilities are ok.
Felt tricked by the online sale promoted by the QR access provided by the hotel on the welcome Screen on the TV in the guest room.
Thank you for choosing Gran Melia Xian as your destination. We felt very sorry to see your staying experience at our hotel. Regarding you mentioned the online sales promotion by QR issue, we have taken the action. At Melia, guest experience is the most important fact that we are focusing at,thank you for your feedback gain. we would like sincerely welcome you back in the future. Guest Expeirence Manager
Thank you for choosing Gran Melia Xian as your destination. We felt very sorry to see your staying experience at our hotel. Regarding you mentioned the online sales promotion by QR issue, we have taken the action. At Melia, guest experience… Show more
Reviewed: 21 December 2024 · Stayed in December 2024
Verified reviewEverything was perfect.
When I checked in, the staff was clumsy except in Chinese, so I couldn't hear an explanation of the red level benefits. After that, I asked someone else about this and that myself, so I could find out.
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best in 2024! Guest Experience Manager
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I woul… Show more
Reviewed: 26 October 2024 · Stayed in October 2024
Verified reviewGreat location, facilities and staff. An all-around good experience. Will stay there again!
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best in 2024! Guest Experience Manager
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I woul… Show more
Reviewed: 16 October 2024 · Stayed in August 2024
Verified reviewLocation by the lake was very nice.
Everything was good.
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best in 2024! Guest Experience Manager
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I woul… Show more
Reviewed: 13 October 2024 · Stayed in October 2024
Verified reviewAmazing hotel, really beautiful with superb rooms and very helpful staff. Thank you
We liked it all!
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best in 2024! Guest Experience Manager
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I woul… Show more
Reviewed: 9 October 2024 · Stayed in October 2024
Verified reviewWell located, good and detailed service. Room was spacious and high ceilings with seclusive view of the city. Near Popular Tang Dynasty and walking streets.
The room cleaning service was not very good. The first night bar area was not refreshed with new supplies and tables are not clean with stains.
Dear guest Thank you for choosing Gran Melia Xian as your destination. We felt very sorry to see that you are not satisfied with our room cleaning. One aspect we will strengthen our staff training to improve. At Melia, guest experience is the most important fact that we are focusing at, we would like sincerely welcome you back in the future. Guest Expeirence Manager
Dear guest Thank you for choosing Gran Melia Xian as your destination. We felt very sorry to see that you are not satisfied with our room cleaning. One aspect we will strengthen our staff training to improve. At Melia, guest experience is t… Show more
Reviewed: 23 September 2024 · Stayed in September 2024
Verified reviewWhat more can I say? ..Excellent accommodation.
Greetings from Gran Melia Xian, we are very gald to hear your feedback regarding your experience during your stay in our hotel. We truly appreciate you taking the time to recognize our wonderful team. I am thrilled you enjoyed your overall stay with us, from our helpful and friendly staffs to huge, extremely luxurious& well organized rooms and hotel location selection. This kind of feedback encourages our staff to keep working to achive the excellent service. We are looking forward to seeing you next time in Xian. Guest Experience Manager
Greetings from Gran Melia Xian, we are very gald to hear your feedback regarding your experience during your stay in our hotel. We truly appreciate you taking the time to recognize our wonderful team. I am thrilled you enjoyed your overall … Show more