nothing

Our room was great, spacious and with a nice view. The bathroom was also very big and very practical for a family of 3 travelling. Breakfast was extremely lavish with pretty much everything you could want in the morning. Staff were super helpful and explained us about the area, where to go and what to see.

Stayed in August 2025

Nothing as such, but the timing of the restaurant can be extended until 23h00.

Everything!

Stayed in June 2025

Even though we were only there for two days we were very pleased with the location of the hotel, it is close to a park which is beautifully lit in the evening. Staff very helpful w warm thanks to the main manager David who looked after us very well until the very end he was very kind and courteous. I hope we can come back here again sometime .

Stayed in May 2025

A bit far from the center

Nice hotel

Stayed in May 2025

Disappointed that the pool was closed during our stay. Certain areas of the hotel felt dated.

Our room was nice and beds comfortable. However, the corridor and lobby smelled like cigarettes. Breakfast had a wide selection, although quality was average. My kids loved the ice cream. The location was good, walkable to restaurants and pretty close to most main attractions.

Stayed in April 2025

Unfortunately the pool was closed due renovation and wasn't told beforehand that it wouldn't be in use

Ideally situated Opposite a lovely park, and at the back of the hotel was lovely restaurants and a shopping centre

Stayed in April 2025

The location and its facilities were just perfect.

Stayed in April 2025

We got breakfast and the happy hour special, amazing value, and staff were incredibly nice.

Stayed in March 2025

EXCEPTIONAL Hotel in every way !!

Stayed in March 2025

10 out of 10 for awesome customer service. Very responsive!

Stayed in January 2025

If I was being very picky I would say more choice for allergies would be good.

The hotel was great. We were upgraded to the red level with a free lounge, this was great. Staff were friendly and helpful. The whole hotel was spotless. Huge selection for breakfast.

Stayed in January 2025

There was nothing to dislike about the experience.

Dear Gran Melia Xi'an Management, I am writing to express our sincere gratitude for the outstanding hospitality and assistance provided during our recent stay from December 17th to December 22nd, 2024. Our visit to Xi'an was made truly memorable thanks to the exceptional service offered by your esteemed establishment. Special thanks are extended to your hotel manager, whose prompt and compassionate assistance during an unexpected emergency was deeply appreciated. Their immediate response and coordination with Genertec Universal CREC Xi'an Hospital ensured that all necessary medical attention was received without delay. This level of care and commitment to your guests' well-being speaks volumes about the quality of service at Gran Melia Xi'an. We would also like to commend the entire staff for their professionalism, courtesy, and dedication to making our stay as comfortable and pleasant as possible. From the meticulously maintained rooms to the exquisite dining experiences, every aspect of our stay exceeded our expectations. Once again, thank you for your remarkable hospitality. We look forward to the opportunity to visit Gran Melia Xi'an again in the future and will highly recommend your hotel to our family, friends, and colleagues. With warm regards, Chhoeut Phally Dorrel RHODES MBA, MS

Stayed in December 2024

When I checked in, the staff was clumsy except in Chinese, so I couldn't hear an explanation of the red level benefits. After that, I asked someone else about this and that myself, so I could find out.

Everything was perfect.

Stayed in December 2024

Great location, facilities and staff. An all-around good experience. Will stay there again!

Stayed in October 2024

We liked it all!

Amazing hotel, really beautiful with superb rooms and very helpful staff. Thank you

Stayed in October 2024

The room cleaning service was not very good. The first night bar area was not refreshed with new supplies and tables are not clean with stains.

Well located, good and detailed service. Room was spacious and high ceilings with seclusive view of the city. Near Popular Tang Dynasty and walking streets.

Stayed in October 2024

What more can I say? ..Excellent accommodation.

Stayed in September 2024

The room was very luxurious. I enjoyed relaxing in my room while waiting for the start of the events I attended.

Stayed in August 2024

The first room we needed to change because of the smoke smell in our room. The room temperature can't be changed which is not comfortable. And some of the furniture had seen better days

Extremely spacious rooms, helpfully staff, overall very nice hotel. Very comfortable beds.

Stayed in September 2024

Located in a scenic part of Xi’an next to Furong mall, the hotel has a lovely, spacious ambience. Breakfast spread was great and it was nice to wind down at the Red Lounge at the end of the day. My daughter liked the little library near the reception.

Stayed in September 2024

The room was tastefully designed, with touches of elegance throughout. Access to Red level was a true privilege with the amazing and attentive service we received. We also really enjoyed using the pool, and looked forward to coming back to the hotel after busy sightseeing schedules.

Stayed in September 2024

Nothing, I loved everything.

Breakfast is excellent, I am being spoiled. Room is clean, spacious and has all the amenities. Neighborhood is beautiful.

Stayed in July 2024

As stated above, they chose to deep clean their pool in June, which was unfortunate. But they solved it very professionally.

We were welcomed by a very friendly staff who had to break to us the bad news that the pool was in deep cleaning mode. This was a big disappointed for us since we booked the hotel for having a pool. However, they went out of their way to arrange the possibility for us to swim at hotels in the vicinity (The W and Grand Hyatt) and they invited us to their daily happy hour drink and food buffet. Which more than compensated for the absence of an in house pool.

Stayed in June 2024

Robin made our stay amazing. He is the kind of professional that makes you chose a hotel. If he moves to another chain, we will follow!!!

Stayed in July 2024