Reviews of DoubleTree by Hilton Zhuhai Hengqin
258 Haojiang Road, 519031 Zhuhai, China
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Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewGreat hotel, spacious and comfortable rooms with marvelous views, excellent varied breakfast. The staff is courteous and willing to assist. Overall value for money.
Although the reception staff was friendly and fine, not all of them commanded the English language reasonably, which resulted in a wrongly addressed invoice. The promise was made to resend the invoice through email, which was done but attached was the same wrong invoice as the original. A follow up email from me to redress the situation has not been answered. That is disappointing.
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewI almost cancelled my booking at DoubleTree, but I am so glad I didn’t. From the moment I arrived, the professionalism and cleanliness of this hotel were immediately clear. The bed was incredibly comfortable, and the warm welcome I received set the tone for an outstanding stay. I want to extend a special thank you to Patrick, who greeted me upon arrival. His excellent English, genuine politeness, and impeccable service immediately stood out. Patrick’s approach reflects the highest standards of hospitality, and he made me feel truly valued as a guest — something I don’t say lightly. Having spent over 20 years working in hospitality and customer service, I can be hard to impress. However, Patrick’s professionalism, attention to detail, and authentic care not only met but exceeded my expectations. It is rare to encounter someone so naturally skilled in making guests feel genuinely welcome. Patrick is a true asset to the DoubleTree team, and it’s staff like him that turn a good stay into a memorable one. Thank you again to Patrick and the entire team at DoubleTree — I will most certainly be returning and recommending this hotel to others.
Dear guest, thank you for taking the time to share your feedback about your recent stay at DoubleTree by Hilton Zhuhai Hengqin. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Dear guest, thank you for taking the time to share your feedback about your recent stay at DoubleTree by Hilton Zhuhai Hengqin. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service… Show more
Reviewed: 25 January 2025 · Stayed in December 2024
Verified reviewThe location is excellent. Room is spacious, clean and tidy.
Dear guest, thank you for taking the time to share your feedback about your recent stay at DoubleTree by Hilton Zhuhai Hengqin. We are very delighted that you generally enjoyed our overall image, especially for location and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Dear guest, thank you for taking the time to share your feedback about your recent stay at DoubleTree by Hilton Zhuhai Hengqin. We are very delighted that you generally enjoyed our overall image, especially for location and clean room. We w… Show more
Reviewed: 22 October 2024 · Stayed in October 2024
Verified reviewReviewed: 19 October 2024 · Stayed in October 2024
Verified reviewRiver view
Not everything was cleaned after room cleaning eg cups
Dear guest, thank you for choosing DoubleTree by Hilton Zhuhai Hengqin on your recent visit and taking time to post feedback. We have noted the cleaning did not meet your satisfaction during your stay. We have discussed your feedback with the department heads concerned, to take the corrective measures for overall improvement. We appreciate your feedback and look forward to welcoming you back at your next stay in Zhuhai.
Dear guest, thank you for choosing DoubleTree by Hilton Zhuhai Hengqin on your recent visit and taking time to post feedback. We have noted the cleaning did not meet your satisfaction during your stay. We have discussed your feedback with t… Show more
Reviewed: 17 August 2024 · Stayed in June 2024
Verified reviewReviewed: 9 August 2024 · Stayed in July 2024
Verified reviewConvenient location, very close and convenient to Changlong and Macau, warm and thoughtful staff service, especially the duty manager Clarence!
Room service response is slow, night service phone is difficult to dial, go to the front desk to find that the staff need to answer the phone while checking in, the staff arrangement is not reasonable enough
Dear guest, thank you for choosing DoubleTree by Hilton Zhuhai Hengqin on your recent visit to Zhuhai and taking time to post feedback. We have noted the Room service did not meet your satisfaction during your stay. We would like to apologize for the inconvenience caused. We would like to assure you that we have discussed your feedback with the department heads concerned, to take the corrective measures for overall improvement. We appreciate your patronage and look forward to welcoming you back at your next stay in Zhuhai.
Dear guest, thank you for choosing DoubleTree by Hilton Zhuhai Hengqin on your recent visit to Zhuhai and taking time to post feedback. We have noted the Room service did not meet your satisfaction during your stay. We would like to apolo… Show more
Reviewed: 10 July 2024 · Stayed in July 2024
Verified reviewReviewed: 2 July 2024 · Stayed in July 2024
Verified reviewReviewed: 8 May 2024 · Stayed in April 2024
Verified reviewClean and spacious room with nice views. Good breakfast with a lot of choices. Friendly and helpful staff.
Dear guest, thank you for taking the time to share your feedback about your recent stay at DoubleTree by Hilton Zhuhai Hengqin. We are very delighted that you generally enjoyed our overall image, especially for excellent breakfast and service. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Dear guest, thank you for taking the time to share your feedback about your recent stay at DoubleTree by Hilton Zhuhai Hengqin. We are very delighted that you generally enjoyed our overall image, especially for excellent breakfast and ser… Show more
Reviewed: 25 March 2024 · Stayed in March 2024
Verified reviewReviewed: 18 February 2024 · Stayed in February 2024
Verified reviewReviewed: 30 January 2024 · Stayed in January 2024
Verified reviewReviewed: 5 January 2024 · Stayed in December 2023
Verified review