Reviews of DoubleTree by Hilton Hotel Shenzhen Longhua, Near Huawei, Foxcnn, Shenzhen North Railway, Uniwalk & Uniworld Shopping Mall, Sam's Club
No.8 Donghuan 2nd Road, Longhua District, 518000 Shenzhen, China
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe room we booked was a good size and very comfortable. The staff are extremely friendly, and special thanks to Rebecca, who went above and beyond to help us. She not only compiled a list of local attractions but also assisted us in installing the local apps we needed to get around in China, which made our stay much easier. The train station taxi tried to charge us 820 instead of 82 and with the help of the hotel staff we got out of that scam.
The gym is located right next to a smoking and gaming lounge, so you can smell smoke while heading to work out. The kids club feels like a small jail cell—cramped and unusable. In-room dining is very limited and what we ordered didn’t taste good. Breakfast was poor quality. The room carpet had visible stains, and there were sloppy paint touch-ups on the ceiling in mismatched colors. It also seems the gym and pool are rented out to local residents, making both areas very crowded. The sound proofing is not very good so you can hear noise from other rooms and music from the nearby park.
Dear Guest, Thank you for your detailed feedback—your insights help us continuously improve. We are delighted to hear you found your room spacious and comfortable, and deeply appreciate your recognition of our team, especially your kind words for Rebecca. Her actions fully embody our hospitality philosophy of warm and attentive service. We sincerely apologize for the various issues you encountered. We will carefully evaluate these matters and implement planned improvements to hotel facilities to enhance guests’ stay experience. Your feedback is the driving force behind our progress. We hope to have the opportunity to provide you with an even better stay experience in the future.
Dear Guest, Thank you for your detailed feedback—your insights help us continuously improve. We are delighted to hear you found your room spacious and comfortable, and deeply appreciate your recognition of our team, especially your kind wor… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in June 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewFood, location, amenities
Everything was great 😃
Dear guest, thanks for staying here at DoubleTree by Hilton Shenzhen Longhua. We’re glad you had a taste of our warm, caring service . We look forward to welcoming you back.
Reviewed: 23 June 2025 · Stayed in March 2025
Verified reviewGood value
Dear guest, thanks for staying here at DoubleTree by Hilton Shenzhen Longhua. We’re glad you had a taste of our warm, caring service . We look forward to welcoming you back.
Reviewed: 4 June 2025 · Stayed in April 2025
Verified reviewVery clean and helpful staff.
The food menu wasn’t really accommodative for international travelers
Dear Guest, thank you for your wonderful feedback! We're honored to be among the best hotels you've visited, and thrilled you appreciated our cleanliness and staff's service. We sincerely regret our menu didn't cater to your international tastes. This feedback is crucial—our culinary team is already revising the menu to introduce more global dishes. Your satisfaction matters, and we hope you'll give us another chance to impress. Let us know your preferences next time, and we'll tailor your experience. Looking forward to welcoming you back!
Dear Guest, thank you for your wonderful feedback! We're honored to be among the best hotels you've visited, and thrilled you appreciated our cleanliness and staff's service. We sincerely regret our menu didn't cater to your… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewI realy enjoy my stay
Nothing L
Dear guest, thanks for staying here at DoubleTree by Hilton Shenzhen Longhua. We’re glad you had a taste of our warm, caring service. We look forward to welcoming you back.
Reviewed: 14 May 2025 · Stayed in April 2025
Verified reviewNice spacious rooms
Dear guest, thank you for sharing your feedback! We are thrilled to hear that you enjoyed the spaciousness of our rooms. Providing comfortable and well-appointed spaces is a key priority for us, and we're delighted this aspect of your stay stood out. We look forward to welcoming you back for another relaxing stay in the future.
Dear guest, thank you for sharing your feedback! We are thrilled to hear that you enjoyed the spaciousness of our rooms. Providing comfortable and well-appointed spaces is a key priority for us, and we're delighted this aspect of your s… Show more
Reviewed: 13 May 2025 · Stayed in April 2025
Verified reviewhotel location fo run is good, near were we need to be next to a shopping mall, very chinese but with some restaurants ( chinese/ pizza hut and others) and shop like uniqulo There is also a starbucks in the lobby if you don't want a great breakfast the gym is VERY VERY GOOD!!! Cherry in the reception is awesome!! room service is OK, not great but the person attending it dont know a single word in english, therefore the communication is hard!! wifi, needs to be improve!!! specially for international visitors Breakfast is ok, with chinese and western food, and expresso coffee machine I have seen better but it is ok and has a lot of options, it is 100 RMB if you pay it there the day before, is not expensive
wifi service in room service
Dear guest, thank you for taking the time to share your detailed feedback about your stay with us. We are delighted to hear that you appreciated our convenient location. We sincerely apologize for the challenges you experienced with room service communication due to the language barrier. We understand how important smooth communication is for international guests, and we’re actively implementing English training for our staff to improve this aspect. Additionally, we recognize the need to enhance our Wi-Fi connectivity, especially for international visitors, and have initiated technical evaluations to address any inconsistencies. Thank you again for your constructive feedback, which helps us identify areas for growth. We hope to welcome you back soon.
Dear guest, thank you for taking the time to share your detailed feedback about your stay with us. We are delighted to hear that you appreciated our convenient location. We sincerely apologize for the challenges you experienced with room se… Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewgreat
Dear guest, thanks for staying here at DoubleTree by Hilton Shenzhen Longhua. We’re glad you had a taste of our warm, caring service. We look forward to welcoming you back.
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 May 2025 · Stayed in April 2025
Verified reviewRestaurant buffet food service and options are the best I've experienced travelling. Massive choice of western and multi asian country cuisines.
Restaurant closed at night Monday to Thursday which it wasn't on my previous stay 18 months ago.
Dear guest, we truly appreciate your high recognition and praise for the hotel's restaurant buffet! It is an honor for us to receive your evaluation of it being the "best experience during your travels"! Your love for the diverse Western and Asian cuisines is the greatest encouragement to our culinary team. Regarding the restaurant being closed on Monday to Thursday evenings, this is due to adjustments in our operation strategy. We sincerely apologize for the inconvenience caused. In the future, we will optimize the business hours by comprehensively considering the needs of our guests and actual operation situations, striving to provide more convenient and high-quality services for our guests. We look forward to your next visit. We will continue to create an unforgettable dining experience for you with delicious food and attentive service!
Dear guest, we truly appreciate your high recognition and praise for the hotel's restaurant buffet! It is an honor for us to receive your evaluation of it being the "best experience during your travels"! Your love for the dive… Show more
Reviewed: 30 April 2025 · Stayed in March 2025
Verified reviewgreat
Dear guest, thanks for staying here at DoubleTree by Hilton Shenzhen Longhua. We’re glad you had a taste of our warm, caring service. We look forward to welcoming you back.
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewTHE HOTEL WAS GREAT , MODERN , NICE STAFF , INCREDIBLE BUFFET BREAKFAST, AND MANY STORES AROUND AND A RESERVE STARBUCKS IN LOBBY
ALL WAS PERFECT
Dear guest, thanks for staying here at DoubleTree by Hilton Shenzhen Longhua. We’re glad you had a taste of our warm, caring service. We look forward to welcoming you back.
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewGood stay Comfortable hotel for business Amazing gym Ok breakfast with western options more Chinese style than western though A Starbucks in the lobby Uniqlo store in the shopping next door Cherry in the reception helped a lot
Dear guest, thanks for staying here at DoubleTree by Hilton Shenzhen Longhua. We’re glad you had a taste of our warm, caring service. We look forward to welcoming you back.
Reviewed: 29 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewReviewed: 3 March 2025 · Stayed in February 2025
Verified reviewReviewed: 26 December 2024 · Stayed in December 2024
Verified reviewThey told us that everything in our room is free except the wines. While when I was checking out the staff told us I have to pay 68 ¥ cuz I opened the emergency bag. Well, the only reason we used it is that my mom needs pads for her period and this bag was not closed properly like sealed with a sticker. I’m not so happy because we were not warned about the charge before.
Dear Guest, thank you for taking the time to share your experience with us. We sincerely apologize for any confusion or inconvenience caused by the unexpected charge for opening the emergency bag. We understand that the emergency bag was not properly secured or labeled with information about the associated cost, which led to the confusion during your stay. We are reviewing our procedures to ensure that this does not happen again in the future. Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back in the future.
Dear Guest, thank you for taking the time to share your experience with us. We sincerely apologize for any confusion or inconvenience caused by the unexpected charge for opening the emergency bag. We understand that the emergency bag was no… Show more
Reviewed: 22 December 2024 · Stayed in December 2024
Verified reviewThe location
The options for halal are very few
Dear guest, thank you for your positive feedback on our staff and location! We're glad to hear that you found our staff to be nice and courteous, and that the location was convenient for you. Regarding the options for halal food, we apologize if we didn't meet your expectations in that area. We're always looking to improve our offerings and will take your feedback into consideration. If you have any specific halal food requests or suggestions, please don't hesitate to let us know, and we'll do our best to accommodate them. Thank you again for your comments, and we hope to see you again soon!
Dear guest, thank you for your positive feedback on our staff and location! We're glad to hear that you found our staff to be nice and courteous, and that the location was convenient for you. Regarding the options for halal food, we apo… Show more
Reviewed: 14 December 2024 · Stayed in December 2024
Verified reviewThe elevator was somehow illogical, the staff had to guide us to the right elevator every time after breakfast. The shower head was loose. It could be tightened. The carpet in the hotel room looked quite stale.
Dear guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Regarding the elevator issue, we apologize for any confusion it may have caused. We will look into improving the signage to make it more intuitive for our guests. We are also sorry to hear about the loose shower head. We will ensure that it is properly tightened to prevent any further issues. As for the carpet in your room, we understand your concern and will assess its condition. If necessary, we will arrange for it to be replaced to ensure a more pleasant stay for our guests. Thank you again for your feedback. We hope to welcome you back in the future with a better experience.
Dear guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Regarding the elevator issue, we apologize for any confusion it may have caused. We wi… Show more