Reviews of Donghu Collection Hotel
No.7 Donghu Road, Xuhui, 200031 Shanghai, China
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewWe asked to book a taxi to get us to the airport the night before and we arrived at reception the taxi was not booked which was not ideal as we were going to the airport for our flight back home.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewthe location is perfect the room spacious and clean
No real wardrobe to place our clothes just a few hangers and no shelves or drawers
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewLocation is excellent, the room is very clean
The single room can be bigger and the view can be better
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe location was amazing! Even though the location was very central the room was very quiet. Even on the second floor!
Nothing:)
Reviewed: 18 August 2025 · Stayed in June 2025
Verified reviewReviewed: 16 August 2025 · Stayed in June 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewI really like the customer service and their prompt reply to my query. Shout out to the sales manager Louis Ling, she’s very friendly, helpful and professional. Also to the receptionist who hold the umbrella and help us with the luggage in the stormy weather. Thank You very much for the excellent service that you provided.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in June 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in June 2025
Verified reviewSuper nice location! The housekeeping staff is always very welcome and helpful!
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewVery nice hotel, in a very central and Intetesting location of the city.
Swimming poor required an obligatory swimming cap, which most people do not travel with.
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewWell, this is quite a decent stay for the money. Staff is good, pool is awesome, location is superb. There are plenty of restaurants and bars near the hotel, especially I do recommend Grande Alimentaire
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe staff were all great, location amazing, cleanliness, design.
The pool and gym opening at 9:00 I would suggest if they can open earlier for customers who like to exercise early in their day. Also I suggest to avoid using the cooperating taxi company of the hotel as I when I tried to make a booking for the airport, the app was inefficient and then I cancelled it as my flight time had been changed but still was charged as they claimed it was done on short notice.
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe gym had a very limited opening hour, not opening before 9 am in the morning, way too late
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in May 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewTrue luxury haven in an excellent location. Super friendly staff. Aura of calm. Super clean. Excellent food. Great gym and pool.
Nothing.
Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed our prime location, comfortable and tastefully appointed room, as well as the consistently high level of service during your stay. Your recognition is what motivates us to keep improving. We sincerely apologize for the unpleasant experience you encountered during checkout. Providing professional and respectful service to every guest is our top priority, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable to us, and we have already addressed the matter with the relevant team to ensure such incidents do not happen again. Additionally, we will reinforce staff training to uphold our service standards. We truly hope this minor incident does not overshadow your otherwise positive impression of our hotel. It would be our pleasure to welcome you back for an even more flawless stay in the future. Should you have any further requests or suggestions, please do not hesitate to contact us. Wishing you all the best!
Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed our prime location, comfortable and tastefully appointed room, as well as the consistently high level of servic… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewAmazing location, very close to Huai Huai road and a 20/30 minute walk to Anfu Road and Wukang Road. Lots of great shops and cafes nearby. Very comfortable and clean room and helpful staff.
Laundry service was quite expensive, but was very quick and convenient.
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in June 2025
Verified review