I'm sure a 5-star hotel like Crowne Plaza attracts many foreigners who would like to experience Chinese culture. In light of this, I request that the hotel provide Chinese films with multilingual (or at least English) captions on the TVs in the rooms. Also, sometimes, the corridors on the 8th floor where I stayed had a strange, musty odour.

Everything in my package was excellent. Overall, a wonderful stay! Special kudos to the cheerful and friendly cleaning lady who ensured we had a tidy, comfortable room to return to every evening after our touristic explorations. The movie hall next door was a location perk. I can't comment on the food, though, as I chose a no-breakfast package and didn't dine at any of the hotel's restaurants. Appreciated the early check-in too.

Stayed in July 2025

Nothing

Well situated, great amenities, friendly and helpful staff

Stayed in June 2025

As always a very nice stay

Stayed in June 2025

N/A

excellent hotel staff, great location.

Stayed in March 2025

The cost of drinks in the bar was outrageously high. Could have bought an entire bottle at the store for what 2 drinks cost. Breakfast was overpriced as well.

Close to convenience stores and restaurants. The roadway in and out of the property was wide enough for two vehicles. The staff made sure the path was always clear. Breakfast was good, but expensive.

Stayed in May 2025

The tub-shower is the weakest part of the room.

Old-school style and vibes in a GREAT location. Many excellent restaurants right across the street. Having said that, the hotel's own all-day dining restaurant is excellent. Located in a very walkable part of Shanghai with relatively light traffic and good supply of taxis.

Stayed in February 2025

No bath

A good hotel and facilities

Stayed in October 2024

A bit run down but can see the effort of the maintenance done.

Location is excellent. Easy access to train station (about 200m). Staffs are friendly. Rooms are big enough for 3 pax. Added 1 folded bed for my stay of 3.

Stayed in December 2024

The room is little bit old style.

The stuff is very helpful and the place of the hotel is perfect. I can able to reach everywhere easily. The breaksfast is also good.The cleanliness of the room is well done.

Stayed in November 2024

Stayed twice and first time no deposit required second time there was a 2500 RMB deposit required. No big deal but just a bit confusing.

Fantastic location, close to metro station, lots of good food around including macccas across the road which was good for breakfast. Big spacious room.

Stayed in November 2024

Smoke smell & ugly carpet

Location

Stayed in November 2024

The lobby, the reception area, the bath tub... gloomy and dated

Wonderful location Comfortable bed

Stayed in October 2024

We could have had a little more help with the menu in the restaurant unfortunately our waitress didn't speak much English.

Helpful staff.Smartly presented facilities. Good eating options. Clean Good location easy access to Metro and excellent eating options nearby.

Stayed in October 2024

None

Well located, easy access to various food choices, in between high-tech park and city central, within walking distance to Shanghai Joao Tong University subway station (about max 10 mins walk).

Stayed in October 2024

I was disappointed in the Congee. It was mostly water and some rice on the bottom of the pot, no flavor. My last time in Shanghai was at another hotel and they had three kinds of congee; all 3 were fabulous. The Dim sum offerings were disappointing, I did not try any. The staff could be friendlier. Maybe smile sometimes.

I enjoyed the noodle station. I had a bowl everyday and never tired of it since they offered three types of noodles and the toppings were good choices. The other foods were fair. Everything needed flavor. The location was ideal and close to many shops and restaurants. Getting a taxi or walking was easy.

Stayed in October 2024

Breakfast could be improved

Everything

Stayed in October 2024

It would be even better if the cleanliness of the bathroom can be improved.

The location is excellent ! I can get anything which I like from a very short walking distance. We especially like to have a evening walk around French Concession. We are looking forward to our next visit to stay at the same hotel in very near future!

Stayed in September 2024

There were 3 of us (clearly communicated in the booking). When we arrived we were given only 2 bottles of water as 'welcome drink'. Which was a surprise given the '5-star' status of the hotel. Also only 2 hand towels left in the bathroom.

The concierge and reception were helpful with their guidance and managing our requests. Room was clean and air-conditioning was working. Housekeeping was considerate in addressing our requests and always smiling and courteous (lovely lady).

Stayed in August 2024

Air conditioning wasn’t great

Great staff Good position

Stayed in August 2024

Breakfast has good choices and staff was very attentive and friendly. the location is close to my workplace, and the neighborhood is convenient, local shops and also western options readily available.

Stayed in August 2024

Great neat hotel, friendly friendly staff. Special thanx to the dutch manager.

Stayed in July 2024

Good supports for troubles, Though I selected miss location and canceled 3 stays, they responded quickly and politely. It is not just a good looking hotel.

Japanese staff at hotel was excellent!

Stayed in May 2024

Convenient location

Stayed in June 2024

To my horror I two days before arrival discovered that I had accidentally booked for 2 nights with arrival one day early! All my worries evaporated when Alice Lu in Reception, and Gert Van Beek, Guest Relations Director, swung into Action and worked out a change of dates, which meant that I lost nothing and had to pay nothing additional. Thanks a lot both to of you - swift and decisive action very much appreciated indeed! Tony Shan who works tirelessly to solve every issue for arriving and departing guests also deserves special mention. First he spotted a taxi driver grossly overcharging me and later helped me secure quick and reliable taxi bookings. Thanks a lot Tony! Having been to Shanghai many times, this was my first time in this particular area, but it for sure will not be my last time, as the hotel sits smack in the middle of a quiet and private, yet very central and incredibly desirable area with many cozy restaurants and shops - just off HuaHai road and easily accessible by metro line 10.

Stayed in May 2024