Reviews of Crowne Plaza Shanghai Nanjing Road by IHG
No. 700 Jiujiang Road / No.719 East Nanjing Road, Huangpu, 200001 Shanghai, China
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe location and amenities
The complimentary tooth brush was not good
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewLoved the Dim Sum breakfast. Service was excellent and personal. One of the dim sum was so good I ordered 7 portions or takeaway
Safety of the bathroom facilities. Water dripping outside the perimeter was unavoidable due to structure of cubicle glass door . Water on marble floor could be fatal for more senior guests. Maybe more selection of beverage for complimentary room service
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewVery good and clean hotel, location is perfect.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewAll
Nothing
Dear ISIK, Thank you for choosing Crowne Plaza Shanghai Nanjing Road! We're pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai's storied shopping street. As you may have also discovered, we are in the heart of Shanghai, which features a rich history with many interesting locations, many of them within walking distance from our hotel. Thank you again for taking the time to share your experiences, and we look forward to welcoming you back to our hotel again soon. Best regards, Hotel Management
Dear ISIK, Thank you for choosing Crowne Plaza Shanghai Nanjing Road! We're pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai's storied shopping street. As you may have also discovere… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewStaff is poor communication
Dear Alebachew, Thank you for taking the time to rate your recent stay with us. We always strive to provide our guests with exceptional service and comfort, and your rating suggests there may be areas where we could have done better. We would greatly value any additional insights you might be willing to share about your stay. Your feedback helps us identify areas for improvement and enhance the experience for all our guests. If you have a moment, please feel free to reach out to our guest service manager with any specific observations or suggestions. We're always eager to learn how we can make our guests' stays more enjoyable. Thank you again for choosing our hotel. We hope to have the opportunity to welcome you back in the future and provide you with an experience that exceeds your expectations. Best regards, Hotel Management
Dear Alebachew, Thank you for taking the time to rate your recent stay with us. We always strive to provide our guests with exceptional service and comfort, and your rating suggests there may be areas where we could have done better. We w… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewlocation is perfect ,close to transport, staff are very nice, housekeeping very clean and friendly
Maybe install laundry room will be much convenient
Dear Yunqi, Thank you for sharing your review of Crowne Plaza Shanghai Nanjing Road. We're delighted to read that you found our location convenient and enjoyed the century-old charm of Shanghai's storied shopping street. It's even more gratifying to know that our staff made such a positive impression, leaving you with delightful memories. I've shared your kind words with our team, as feedback like yours helps us evaluate and continuously enhance our services. We remain committed to delivering true hospitality and ensuring our guests feel at home. Thank you once again, and we look forward to welcoming you back to the hotel soon. Best regards, Hotel Management
Dear Yunqi, Thank you for sharing your review of Crowne Plaza Shanghai Nanjing Road. We're delighted to read that you found our location convenient and enjoyed the century-old charm of Shanghai's storied shopping street. It'… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGood job all time
Dear Alebachew, Thank you for sharing your review of Crowne Plaza Shanghai Nanjing Road. We're delighted to read that you found our location convenient and enjoyed the century-old charm of Shanghai's storied shopping street. It's even more gratifying to know that our staff made such a positive impression, leaving you with delightful memories. I've shared your kind words with our team, as feedback like yours helps us evaluate and continuously enhance our services. We remain committed to delivering true hospitality and ensuring our guests feel at home. Thank you once again, and we look forward to welcoming you back to the hotel soon. Best regards, Hotel Management
Dear Alebachew, Thank you for sharing your review of Crowne Plaza Shanghai Nanjing Road. We're delighted to read that you found our location convenient and enjoyed the century-old charm of Shanghai's storied shopping street. It&… Show more
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewStaff were very good. Special mention to Justin Wu on the frond desk.
Dear Simon, Thank you for sharing your feedback about your stay with us. We're delighted to hear that you found your experience enjoyable and relaxing. It's particularly rewarding to know that you were impressed with our service. We take great pride in ensuring our guests feel well-cared for during their stay. I'm especially pleased to hear about the service provided by Justin Wu. We'll be sure to pass along your kind words to him and the team. Your positive comments motivate us to maintain and even improve our high standards of service. We strive to deliver true hospitality to all our guests, and it's gratifying to know we succeeded in your case. Thank you again for choosing our hotel. We look forward to welcoming you back in the future for another relaxing and enjoyable stay. Best regards, Hotel Management
Dear Simon, Thank you for sharing your feedback about your stay with us. We're delighted to hear that you found your experience enjoyable and relaxing. It's particularly rewarding to know that you were impressed with our service. … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewGreat location - with a great access to transport, places of interest, food and shopping options. Friendly and helpful staff - from frontline to housekeeping and maintenance!
Dear Yeo, Thank you for sharing your review of Crowne Plaza Shanghai Nanjing Road. We're delighted to read that you found our location convenient and enjoyed the century-old charm of Shanghai's storied shopping street. It's even more gratifying to know that our staff made such a positive impression, leaving you with delightful memories. I've shared your kind words with our team, as feedback like yours helps us evaluate and continuously enhance our services. We remain committed to delivering true hospitality and ensuring our guests feel at home. Thank you once again, and we look forward to welcoming you back to the hotel soon. Best regards, Hotel Management
Dear Yeo, Thank you for sharing your review of Crowne Plaza Shanghai Nanjing Road. We're delighted to read that you found our location convenient and enjoyed the century-old charm of Shanghai's storied shopping street. It's … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewIt is well maintained!
Good ,value for money !
Dear Valued Guest, Thank you for choosing Crowne Plaza Shanghai Nanjing Road! We're pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai's storied shopping street. As you may have also discovered, we are in the heart of Shanghai, which features a rich history with many interesting locations, many of them within walking distance from our hotel. Thank you again for taking the time to share your experiences, and we look forward to welcoming you back to our hotel again soon. Best regards, Hotel Management
Dear Valued Guest, Thank you for choosing Crowne Plaza Shanghai Nanjing Road! We're pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai's storied shopping street. As you may have also d… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation
The hard bed
Dear ashley, Thank you for sharing your review of Crowne Plaza Shanghai Nanjing Road. We're delighted to read you found our location convenient and enjoyed the century-old charms of Shanghai's storied shopping street. Your candid feedback has been shared with the relevant team. It is extremely important to us, as it helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Hotel Management
Dear ashley, Thank you for sharing your review of Crowne Plaza Shanghai Nanjing Road. We're delighted to read you found our location convenient and enjoyed the century-old charms of Shanghai's storied shopping street. Your candid… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation is best
Staff friendly
Dear sukhbaatar, Thank you for sharing your review of Crowne Plaza Shanghai Nanjing Road. We're delighted to read that you found our location convenient and enjoyed the century-old charm of Shanghai's storied shopping street. It's even more gratifying to know that our staff made such a positive impression, leaving you with delightful memories. I've shared your kind words with our team, as feedback like yours helps us evaluate and continuously enhance our services. We remain committed to delivering true hospitality and ensuring our guests feel at home. Thank you once again, and we look forward to welcoming you back to the hotel soon. Best regards, Hotel Management
Dear sukhbaatar, Thank you for sharing your review of Crowne Plaza Shanghai Nanjing Road. We're delighted to read that you found our location convenient and enjoyed the century-old charm of Shanghai's storied shopping street. It… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewgood
overall ok
Dear Valued Guest, Thank you for choosing Crowne Plaza Shanghai Nanjing Road! We're pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai's storied shopping street. As you may have also discovered, we are in the heart of Shanghai, which features a rich history with many interesting locations, many of them within walking distance from our hotel. Thank you again for taking the time to share your experiences, and we look forward to welcoming you back to our hotel again soon. Best regards, Hotel Management
Dear Valued Guest, Thank you for choosing Crowne Plaza Shanghai Nanjing Road! We're pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai's storied shopping street. As you may have also d… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewAll good -location and the hotel facilities with excellent staff.
Internet connection not good - hence communication with dear ones abroad was getting difficult.
Dear Dinesh, Thank you for your feedback regarding your stay. We're pleased to hear that you found the location and facilities of our hotel to your satisfaction. However, we apologize for the inconvenience caused by the WiFi connection. Your comments will be shared with our team to improve our services and ensure a better experience in the future. We hope to welcome you back soon! Warm regards, Hotel Management
Dear Dinesh, Thank you for your feedback regarding your stay. We're pleased to hear that you found the location and facilities of our hotel to your satisfaction. However, we apologize for the inconvenience caused by the WiFi connectio… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewWe really like this hotel , we even book 2 times for our trip. Mrs. Starry Cui was really helpful and very nice
Dear thi phuong ha, Thank you for sharing your feedback about your stay with us. We're delighted to hear that you found your experience enjoyable and relaxing. It's particularly rewarding to know that you were impressed with our service. We take great pride in ensuring our guests feel well-cared for during their stay. I'm especially pleased to hear about the service provided by Starry Cui. We'll be sure to pass along your kind words to her and the team. Your positive comments motivate us to maintain and even improve our high standards of service. We strive to deliver true hospitality to all our guests, and it's gratifying to know we succeeded in your case. Thank you again for choosing our hotel. We look forward to welcoming you back in the future for another relaxing and enjoyable stay. Best regards, Hotel Management
Dear thi phuong ha, Thank you for sharing your feedback about your stay with us. We're delighted to hear that you found your experience enjoyable and relaxing. It's particularly rewarding to know that you were impressed with our s… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThey given us the same blanket for that 3 days we stayed in and the pillow was the same way I’ve putting it , and there was a bottle of water on the side of the table and they didn’t clean it and the first day I came I saw a hair at the bathroom and they didn’t take a plastic bag of us that was at the bathroom and there was a food at the room that they didn’t take and they didn’t throw the old water bottles …
Dear Yousif, Thank you for sharing your experience. We sincerely apologize for the lack of proper housekeeping during your stay. Fresh linens, a clean bathroom, and timely removal of trash are fundamental expectations, and it’s disappointing to know we did not meet them. Your feedback has been shared with our housekeeping team to ensure closer attention to detail and more consistent service moving forward. Best regards, Hotel Management
Dear Yousif, Thank you for sharing your experience. We sincerely apologize for the lack of proper housekeeping during your stay. Fresh linens, a clean bathroom, and timely removal of trash are fundamental expectations, and it’s disappointi… Show more