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Reviews of Courtyard by Marriott Shanghai Central

338 Heng Feng Road, Jing'an, 200070 Shanghai, China

#137 of 452 hotels in Shanghai

Guests' Choice

Review score

Based on 548 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    8.8

  • Facilities

    8.6

  • Staff

    8.9

  • Value for money

    8.5

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 6 September 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Family Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    On the check-in we fill a little bite lost but nothing special. The pool was crowded during the day with kids lessons

    The Amazing breakfast with a lot of variety. The room was big enough for a family of 4. Is not on the busy center but also good because is more chilled place. With metro or taxi is easy

    Stayed in August 2025

  • Reviewed: 3 September 2025

    8.0
    Good location and clean hotel with good pool
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Two Single Beds and City View
    • Stayed 6 nights
    • Submitted via mobile

    One of our rooms smelled a bit like smoke. They offered to change rooms, but we kept it to be close to the room of our children. Also on one day they were working on the electra cables right above the pool while people were swimming. This did not seem save concerning the risk of electrocution. At one point smoke came out the wires. In western countries they would just close the pool for a couple of hours to avoid any risk, but they did not seem to have such safety protocols.

    Very central. Close to the subway, only a couple stops to downtown. Lots of restaurants, bakery’s and supermarkets around the hotel. Nice lobby and clean. The children liked the (small) pool.

    Stayed in August 2025

  • Reviewed: 2 September 2025

    10
    Recommend
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Two Single Beds and City View
    • Stayed 3 nights
    • Submitted via mobile

    Mandatory swimming cap

    Breakfast, beds, pool

    Stayed in August 2025

  • Reviewed: 2 September 2025

    9.0
    Big room in a Nice location
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    The deposit is quite big

    The staff speaks English, the rooms are big There’s a good restaurant in it and a robot who make ice cream

    Stayed in September 2025

  • Reviewed: 22 August 2025

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Deluxe Twin Room with Two Single Beds and City View
    • Stayed 4 nights
    • Submitted via mobile

    The breakfast buffet wasn't the best but I don't blame them because we are Muslims it's hard any where to find foods for us.

    The fast response for the through the application, And very polite with the soul walling to help you with everything you want any time.

    Stayed in August 2025

  • Reviewed: 22 August 2025

    7.0
    Stay at local hotels in China, not big chains.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Could not order food to your hotel room. They have a delivery service but you are not allowed to use it for food or drinks- which you can at any other hotel in China. The floors in the room are made of carpet, which gave me an unclean feel. For in room services, the prices were insane.

    The rooms vere clean enough and large, and the location is great.

    Stayed in August 2025

  • Reviewed: 20 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Family Suite with Sofa Bed
    • Stayed 2 nights

    There were some minor defects in our room but nothing critical. !!! There's one problem: - at the check in I've been charged additional sum as a deposit (~500CNY). Receptionist has told me that it will be returned after the check out. When I was checking out I waws told that everything is ok. !!! And I still haven't received back my additional deposit. It's been a month already.

    Good breakfast, Clean rooms. Personnel was very supportive.

    Stayed in July 2025

  • Reviewed: 17 August 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe Twin Room with Two Single Beds and City View
    • Stayed 4 nights

    The only issue is about clients, who are smoking in the rooms, that is why it`s smell very bad.

    A very good hotel, with great location, staff and facilities.

    Stayed in August 2025

  • Reviewed: 12 August 2025

    7.0
    Fair hotel with decent facilities, however had a very unpleasant and surreal check in experience, possibly the worst in
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    Poor WiFi

    Stayed in August 2025

  • Reviewed: 11 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 8 nights
    • Submitted via mobile

    The swimming was really small, shallow and always crowded with kids and instructors.

    We had a very pleasant stay at the Courtyard. Location was great, with lots of coffee shops and restaurant around. The room was clean and neat. Staff was very kind and professional. Very good value for the price.

    Stayed in August 2025

  • Reviewed: 11 August 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Deluxe Twin Room with Two Single Beds and City View
    • Stayed 6 nights
    • Submitted via mobile

    That’s not something that I didn’t like, but the room were not clean every day

    Breakfast was awesome! The location is perfect

    Stayed in August 2025

  • Reviewed: 4 August 2025

    9.0
    The great standard to be expected by Courtyard by Marriott
    • Leisure trip
    • Solo traveller
    • Deluxe Twin Room with Two Single Beds and City View
    • Stayed 2 nights

    The hotel is conveniently located near a Metro Station (about 3 min walk)

    Stayed in July 2025

  • Reviewed: 3 August 2025

    8.0
    Greta vibe and comfortable hotel close to everything
    • Leisure trip
    • Group
    • Family Suite with Sofa Bed
    • Stayed 2 nights

    The location and the feel of the hotel was great. The rooms were lovely and comfortable. The breakfast was great so much variety and so many people having breakfast at the same time does get very busy.

    Stayed in July 2025

  • Reviewed: 28 July 2025

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Location was not as great as I thought. Few restaurants around.

    Great breakfast. Big room with comfy bed.

    Stayed in May 2025

  • Reviewed: 23 July 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything was excellent first time here we will be back, and breakfast was the I have ever had at a Marriott

    Stayed in July 2025

  • Reviewed: 21 July 2025

    9.0
    The location is in downtown Shanghai. The breakfast was excellent.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 4 nights

    I found it a bit unusual and uncomfortable that the bathroom in the hotel room had no door. There was no terrace or canopy outside the hotel to sit and relax.

    I really liked the location in downtown Shanghai. It was very close to many of Shanghai's amazing attractions. The breakfast offered a wide variety of European and Asian dishes, which I really enjoyed. The metro station, Line 13: Hanzhong Rd, was very close. There was a Chinese steamed bun restaurant right next to the hotel.

    Stayed in July 2025

  • Reviewed: 20 July 2025

    10
    Loved it, will be back!
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 4 nights

    Rooms Spacious & Clean, Great View! Staff are super friendly and helpful!

    Stayed in June 2025

  • Reviewed: 10 July 2025

    9.0
    Very good hotel !
    • Leisure trip
    • Family with young children
    • Premier King Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Location, price, staff, global confort

    Stayed in May 2025

  • Reviewed: 10 July 2025

    9.0
    very comfortable stay
    • Leisure trip
    • Group
    • Deluxe King Room
    • Stayed 3 nights

    the breakfast menu

    breakfast need to be a little westernised

    Stayed in June 2025

  • Reviewed: 9 July 2025

    9.0
    Mostly good.
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 3 nights

    Housekeeping didn't replace the cups I used.

    The hotel was fine with easy access to restaurants, coffee shops and convenience stores. Breakfast was ok.

    Stayed in June 2025

  • Reviewed: 2 July 2025

    9.0
    Superb
    • Leisure trip
    • Group
    • Deluxe Twin Room with Two Single Beds and City View
    • Stayed 1 night

    Breakfast was not included, but I wish I had been given information on how I could add it to my package, as it appeared there was a good breakfast option on the second floor.

    The property is very clean and tidy, and the rooms are spacious and comfortable. Staff was friendly and helpful.

    Stayed in June 2025

  • Reviewed: 29 June 2025

    10
    An above excellent stay, I will be back
    • Leisure trip
    • Couple
    • Deluxe Twin Room with Two Single Beds and City View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The room had a huge space with really comfortable beds and a nice desk to work from. This stay really blew me away.

    Stayed in June 2025

  • Reviewed: 26 June 2025

    8.0
    Good stay at courtyard marriot
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Two Single Beds and City View
    • Stayed 9 nights
    • Submitted via mobile

    Some areas of hotel looks bit dated and old.

    Cleanliness of the hotel is very good. Hotel location is very convenient. Rooms assigned were huge after we told them we had family with kids

    Stayed in June 2025

  • Reviewed: 22 June 2025

    9.0
    Clean hotel with good service and friendly staff
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 9 nights
    • Submitted via mobile

    Disadvantage is hotel can see is bit dated even though it is very clean.

    The staff at the front desk were helpful and very polite. Our original booking was a king room and twin bedroom connecting rooms. But the rooms they assigned to us were huge. We decided to just stay at the twin bedroom and cancel the king room. Front desk was very helpful to do the cancellations after 1 night. The lady who cleaned our room everyday was helpful and cleaned our room well and top up all the necessary. Overall the hotel was clean, service very up to standard and well located within walking distance to even the train station . Only disadvantage even though it is very clean.

    Stayed in June 2025

Showing 1 – 25

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