All of the little extras made a huge difference especially travelling for work with my husband and 17 month old daughter. The complimentary soft drinks in the room, the happy hour in the evening in the lobby. The help with ordering items online for our child. The staff were so kind and accommodating

Stayed in August 2025

Outdated settings and hard bed

Location, large room

Stayed in August 2025

Beautiful room, amazing bed and wonderful soft sheets, personalised message in the room. Our cold water did not work for some reason in the shower, but it did not spoil shower experience - so I forgot to mention this to the staff. the most beautiful breakfast restaurant and breakfast buffet!

Stayed in August 2025

Nothing

Everything

Stayed in June 2025

Great hotel very accommodating staff did the best to get us into the room early

Stayed in June 2025

none

good service

Stayed in April 2025

The location was great! Breakfast was very good as well!

Stayed in May 2025

The sink drainage is stuck somehow not flow thoroughly . Also the lightings biluttons are a bit difficult & confusing

Location

Stayed in May 2025

However, there was one point I wanted to mention regarding the "Happy Hour" service—an evening light meal offered free of charge to hotel guests. Unfortunately, I was not informed about this service during my booking process or when I received my room keys, despite being a guest for over a week and renewing my stay multiple times. I believe it would be helpful if guests were made aware of such services from the beginning so they can take full advantage of them. Secondly, the in-room TV channels lacked variety. There were very limited options, and unfortunately, no foreign movie channels were available, which was surprising for a hotel of this caliber.

I stayed at Andaz Hotel for approximately 7 days, during which I renewed my booking 3 times. Overall, the experience was excellent and truly worth highlighting. The hotel's location is outstanding—close to key landmarks and offering a sophisticated yet comfortable atmosphere. The service was top-notch, and the staff were exceptionally courteous and professional, which added a warm and welcoming touch throughout my stay. The hotel also offers several outstanding services that made my stay even more comfortable and luxurious.

Stayed in April 2025

Convenient location. There was also complimentary happy hour during our stay. The Sales AD, Garvey, approached us during the happy hour and offered us desserts that guests who booked through booking.com will receive. It was simply surprising and the desserts were delicious. The checkout was also a breeze and Erin was such an angel for helping us with our luggage storage and arranged for concierge assistance with loading when our transport came.

Stayed in April 2025

Good location, great service

Stayed in April 2025

Price is on the high side. Furniture needs to be updated, bathroom floor has patches of stains and the water doesn’t drain very well. The exterior window is very dusty and the room is facing a construction site.

Great location, super convenient to travel to and from, nice ambiance. Very attentive staff, room are well cleaned everyday.

Stayed in April 2025

The room cleaning service was very average to the hotels I visited before

The location is superb I can confidently say the best in shanghai

Stayed in April 2025

Nothing to fault

Perfect hotel for someone visiting the city for the first time. Safe area, welcoming staff, clean and comfortable hotel that I would happily stay at again

Stayed in March 2025

The rooms are a bit dark.

We are a group of 7 people and booked 4 rooms. The rooms are kind of dated. It needs a renovation!

Stayed in March 2025

None

Everything is good

Stayed in March 2025

Some furnitures are getting a bit hold wood and damaged.

I know the hotel and been there few times. Great location and nice hotel to stay.

Stayed in December 2024

The room, the food, the location and the team all fantastic. After 6 years the team welcomed us and still knows us. Thanks to John Tang, Nicolas conciërge and the leader Jayden.

Stayed in December 2024

No lounge access, except for lobby. And “happy hour” selection was poor and limited, repetitive.

Location great, room good, service super (mostly). I also wanted to compliment John, concierge area. He was tremendously helpful to help me track down a delivery, really spent time on it. Lynn was so nice and kind to give me an upgrade!

Stayed in December 2024

Location is fantastic, right next to the restaurant and shopping district. The concierge service from Roy was spectacular. I had to take my bags across the road and he did it without a fuss.

Stayed in December 2024

Room with minor odor, it could from AC condensation? explained by staff.

Excellent location, especially friendly for non-chinese speakers. Surrounding fully accommodated with non-chinese food.

Stayed in October 2024

Nil

Large, spacious, clean room with superb bathroom facilities. Centrally located near great eating places and shopping outlets. Upgrade to the Loft was unexpected and delightful.

Stayed in October 2024

View with ongoing construction activities (not a big deal though)

Breakfast, comfortable room, polite personnel, location

Stayed in October 2024

I would not say there was something I did not like

Cleanness, location, amenities

Stayed in October 2024