Hotel was old.

Very friendly staff, the Restaurant chef Jim who specially made won ton soups for us, Yana the waitress was really nice. Coke and Zero from the concierge went out their way to assist with bookings and luggage storage as well as directing cabs to the door to save our trouble.

Stayed in August 2025

Breakfast was excellent and well replenished constantly. The chef Jim Cai was always on hand to make sure that the food has a lot of variety and the taste was constantly maintained. Zero Zhang that works at the concierge was superb helpful with insight guidance on where to visit in Shanghai and always ever ready to greet not just us, but all guests with a smile. Anny at the check in reception area who could speak fluent English was very kind and helpful in helping us to make reservations at restaurants and letting us know where the good shopping locations were. At breakfast every morning, Linda was also helpful in making sure we were well taken care of. Location of the hotel was spot on, literally a short distance to the metro.

Stayed in August 2025

Room is very comfortable and toilet is big

Stayed in August 2025

N/a

Very nice stuff especially Mr. Zero, Molly and Solomon. Late checkOut without additional fee

Stayed in August 2025

Nothing

Good services specially Zero and John

Stayed in August 2025

Very friendly staff, particulary Andi who helped us a lot during our stay and made us feel like home. The hotel is very nice and a very good option in Shanghai if you want to be in a luxurious environment.

Stayed in August 2025

The late check-out option made our day!

Stayed in August 2025

The service and staff were excellent. Firstly, the front desk staff, Zero, did an excellent job in assisting me in check-in and check-out procedures. He was very friendly and made me feel very welcome in the hotel. Additionally, I would like to commend a housekeeper, Auntie Ling ("凌阿姨"), who worked on the 25/F. She was very well-mannered and provided excellent housekeeping service. She was very attentive and understood my needs. Moreover, the security guards at the entrance were highly appreciated. Despite the extremely hot weather, they assisted me with my luggage and opened car doors for me. Overall, I was very pleased with my stay at Amara.

Stayed in August 2025

Family of four visiting shanghai for few days. We really enjoyed our stay at Amara: very modern hotel with spacious rooms, rich breakfast and excellent location few mins walk to a metro station. The outdoor pool is for sure a plus!

Stayed in August 2025

Location and the customer service

Stayed in August 2025

Nil

The hotel is close to the metro station. Staff are friendly, specially Ms Bai Ming Xia who works in housekeeping, she is professional and passionate.

Stayed in July 2025

Nothing

Zero and Rose were very good at there job! He gives us coffe and cakes for free when we left. They where friendly.

Stayed in August 2025

There were a few instances of other guests making disturbing noises in the early morning.

It’s convenient, close to the metro, and very clean. One staff in particular, Zero Zhang, was extremely helpful and helped us with our luggage, provided umbrellas and breakfast when needed, gave restaurant recommendations and helped us get a taxi to the airport. He was very detailed and friendly, making our stay much more pleasant.

Stayed in August 2025

Very few of the staff can talk English. At the restaurant the food & beverage manager wanted to charge us the already paid breakfast, bdcause she couldnt even understand our room No. The breakfast room was always messy, dirty, missing glasses. As a hotelier I had to ask for cleaning to avoid accidents. The bathroom has an extremly slippery floor which is covered with 2 thick rugs, which can cause even more accidents beside absolutelky do not fit into the high class, modern bathroom. The pool doesnt have any sunbeds despite listed and advertised at booking, the staff provided us some yoga mats. One day they organised a summer camp for children. They were 15-20 children, around age 8-13, loud, messy, occupied the whold pool. Ridiculous in a 5 star hotel!

The spotless clean room, (thanks to lovely Li Xue Li) the spectacular view, the location of the hotel, the good value & the executive lounge. The lounge worthed every penny: good variety of drinks, great food changing every day, nice staff especially helpful was Una Yang. At the reception we got plenty help from Jeremy, he is a real hotelier typ, very kind and his English is perfect.

Stayed in July 2025

Great breakfast with good selection of food

Stayed in June 2025

Nothing

Concierge Zero very good service. We were upgraded to club lounge which was brilliant.

Stayed in July 2025

Nothing, I will definitely stay there again when I am next in town.

The staff service was excellent especially when I was stuck with no access to foreign apps. They helped me with setting up a free vpn and helped me with food delivery etc. The concierge were excellent with helping me arrange for cars to pick up my family from the airport. Further, the croaking ‘Ah Yi’ and n my floor (25th for) was excellent.

Stayed in July 2025

Nothing

Concierge Zero Zhang was very helpful during our stay. He helped with organizing trips, shuttle bus and luggage service etc. Anny and the other staff members were also very helpful and polite and made sure that our stay was as comfortable as possible.

Stayed in July 2025

The staffing was amazing! I want to emphasize Zero Zhang, Anny Zan and Ling Xie Li. Unfortunately I did not remember the name of the lady from the bar at the lobby area ((the taller one). She is also amazing!

Stayed in July 2025

I liked how the lobby area are practical but the room is absolutely 5 star. They seems to have spent money on the right things. We were met by Zero Zhang as a concierge. He helped us with luggage, making sure we are comfortable before he left the room. he is also instrumental in helping us save money on our transport back to the airport. The manager Annie Fan was efficient and courteous. Her English impeccable. At the breakfast, we had a bit of trouble ordering the noodle. The chef came over and told us that he will fix us his special noodles. The bowl came with specially mixed sauce. It was delicious. He also made us the Shanghai specialty, Fried mantou...we could not stop eating. We also enjoyed the gym area, it was well equipped for a hotel gym and used the swiming pool. Some in our group had a bit of trouble with maintenance matter, (we closed the super heavy door too hard) Yang Xiang 'e fixed it realy quickly. overall we found the hotel staff are very responsive to our requests. I have not even mentioned the location which is close to food and malls.

Stayed in July 2025

Shout out to our 15th floor housekeeper. She has done a fantastic job to keep our room clean and neatly organized. We also appreciate for the services that provide from the concierge staff. They received us with a warm and hospitable welcome.

Stayed in July 2025

Bed is very comfortable

Stayed in July 2025

nothing

Location is great, near 2 subway stations. Lobby attendant Zero Zhang is very supportive and friendly, with great customer service. Also special thanks to Soloman, who made yummy desserts. Excellent stay experience.

Stayed in July 2025

It’s A little to far from the bund but still very easy to get too with subway.

Zero was so helpful and his service was Ace. He had coffee waiting for me as I was leaving for the airport. He helped us with all our needs during our stay. Thank you we definitely will visit again soon

Stayed in July 2025